Not an ostentatious hotel but location and staff suberb allowed marathon runners late check out at no extra cost and were very helpful
1 115
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776
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BigEarsSouthCoastUK
South Coast UKVery convenient location for the city
Review of The Square Copenhagen
Reviewed 3 weeks ago
Very convenient location for the city and transport options.
Thank you to the lovely, friendly and helpful hotel staff.
Date of stay: September 2024Thank you to the lovely, friendly and helpful hotel staff.
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this review
Responded 3 weeks ago
Dear guest,
Thank you very much for your kind review.
We are thankful to learn that you enjoyed your stay.
We hope to get the chance to welcome you another time.
Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel
Thank you very much for your kind review.
We are thankful to learn that you enjoyed your stay.
We hope to get the chance to welcome you another time.
Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3 934)
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All reviews tivoli gardens great location central location train station top floor breakfast room double bed modern hotel rooms are small mini bar danish pastries city break radhuspladsen cheese design denmark minibar
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9 - 14 of 3 936 reviews
hmarlo175917
1
Date of stay: September 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 3 weeks ago
Dear guest,
Thank you very much for your kind review, we really appreciate it.
It is always great to hear our guests have been satisfied when staying with us.
We look forward to welcoming you again.
Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sinead A
London, United Kingdom
3
Construction noise outside on the first night from 9pm - 5am - wasn't informed to expect this at check in and no info on it in the hotel. Rooms very small; like a dorm room. Facilities okay but cleanliness was a problem. The toilet was not clean when I arrived and I requested to have it cleaned twice. It didn't happen. Location pretty good.
Date of stay: September 2024
Ask Sinead A about The Square Copenhagen
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 3 weeks ago
Dear guest,
Thank you for sharing your review of The Square Hotel. It is always appreciated in order for us to keep improving.
Thank you for mentioning our great location in the heart of Copenhagen.
We are very sorry that you were not satisfied with your stay. We are always interested in direct feedback from our guests and we hope that you contacted us during your stay. In this way, it will be easier for us to solve any issue there might be.
We have many different types of hotels within Arp-Hansen Hotel Group, where we hope you can find a hotel that suits you, should you visit Copenhagen again another time.
Once again, we apologize for the inconvenience.
Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cjacks612489
1
A comfortable hotel in an amazing location east access for exploring Copenhagen. The staff always on hand to help,
Date of stay: August 2024
Review collected in partnership with this hotel
Ask cjacks612489 about The Square Copenhagen
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 4 weeks ago
Dear guest,
Thank you very much for your kind review, we really appreciate it.
It is always great to hear our guests have been satisfied when staying with us.
We look forward to welcoming you again.
Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rogier1972
Rotterdam, The Netherlands
1
Room is very warm, low quality bed and bad maintenance in the room. Not at all in balance with the price.
Date of stay: August 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 30 August 2024
Dear guest,
Thank you for your review and feedback, it is always appreciated.
We are very sorry that you were not satisfied with your stay. We are always interested in direct feedback from our guests and we hope that you contacted us during your stay. In this way, it will be easier for us to solve any issue there might be.
We are sorry for the inconvenience.
Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kajtico
1
Splendid location in the absolute heart of the city, Tivoli practically next door.
Well kept, tidy hotel.
The staff is very friendly and helpful.
They still need to work on the processes:
- we did not get lounge access at check in and had to go back to fix it
- cleaning ”only on demand” is an odd concept in a premium hotel, especially when it doesn’t work. We ordered cleaning for the 2nd day, when checking in, but this didn’t work.
Even though the staff made their best to fix it when we complained, the damage was partly done anyhow. Why introduce such a downgrading system if your processes aren’t in place?
The breakfast was good, selection sufficient, the coffee was dreadful.
The lounge was nice, selection ok. It was especielly appreciated by domestic guests, getting louder and shoutier by the hour while efficiently trying to empty the wine and beer stock.
Saturday evening reminded more of a stag night than a classy lounge.
Date of stay: August 2024
Review collected in partnership with this hotel
Ask kajtico about The Square Copenhagen
Thank kajtico
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 26 August 2024
Dear guest,
Thank you very much for your review and feedback, we is highlt appreciated!
We are happy to know that you enjoyed our location, breakfats and selection in the lounge.
We apologise for the inconvenience on regards to the cleaning.
We hope to get the chance to welcome you again.
Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC