We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Edgardo V
Vicente Lopez, Argentina

Estadia en Copenhague

1.0 of 5 bubblesReviewed 31 Jul 2024
Staff training should be improved. The reservation was made well in advance through the hotel's own website and none of the room options offered were available.
Despite requesting daily room cleaning on several occasions, the room was not cleaned during our entire stay.
The breakfast area is very congested due to the layout of the products to be consumed.
The safe had very limited capacity. It cannot hold a small laptop.
Date of stay: July 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this review
Responded 01 Aug 2024
Dear Edgardo,

Thank you for sharing your review of The Square Hotel. It is always appreciated in order for us to keep improving.

Your reservation was for a Superior Double Room, which is that room type you stayed in during your stay.

We are sorry is there was an issue wit the cleaning and we deeply apologise for that.

We very much appreciate feedback from our guests, as we always strive to optimize our services and products.

We are very sorry to hear our breakfast did not meet your expectations.
Our ambition with our breakfast is to offer a varied selection with focus on ecology and good quality.

Therefore, we value your feedback, as this helps us develop our future selection.

Once again, thank you for your review.

Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
  • Algotels
  • ZenHotels.com
    R 2 931
  • eDreams
0.6 km from The Square Copenhagen
Free Wifi
Room service
R 5 716
  • Booking.com
  • Hotels.com
  • Expedia.com
    R 5 716
0.5 km from The Square Copenhagen
Free Wifi
Pool
  • Hotels.com
  • ZenHotels.com
    R 3 601
  • Expedia.com
    R 4 588
1.3 km from The Square Copenhagen
Free Wifi
Restaurant
R 3 873
  • Booking.com
  • Algotels
  • Hotels.com
1.0 km from The Square Copenhagen
Free Wifi
Restaurant
  • Priceline
  • ZenHotels.com
    R 2 990
  • Hotels.com
1.1 km from The Square Copenhagen
Free Wifi
Pool
Outdoor
  • Hotels.com
  • ZenHotels.com
    R 1 884
  • Official website
    R 2 095
1.0 km from The Square Copenhagen
Free Wifi
  • Hotels.com
  • Expedia.com
    R 2 423
  • Priceline
0.8 km from The Square Copenhagen
Free Wifi
Restaurant
  • Priceline
  • ZenHotels.com
    R 2 189
  • Hotels.com
1.3 km from The Square Copenhagen
Free Wifi
Exterior
  • Hotels.com
  • ZenHotels.com
    R 1 827
  • Priceline
5.0 km from The Square Copenhagen
Free Wifi
Bar/Lounge
  • Hotels.com
  • ZenHotels.com
    R 1 897
  • Algotels
1.2 km from The Square Copenhagen
Free Wifi
View more hotels in Copenhagen
Reviews (3 922)
Filter reviews
3 922 results
Traveller rating
1 108
1 618
776
275
145
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1 108
1 618
776
275
145
Show reviews that mention
All reviews tivoli gardens great location central location train station top floor breakfast room double bed modern hotel rooms are small mini bar danish pastries city break radhuspladsen cheese design denmark minibar
Selected filters
Filter
Updating list...
16 - 21 of 3 922 reviews
Reviewed 31 July 2024

It is the 4-5th time we are at the hotel and for the 2nd time the air conditioning did not work, even though it is promised when you book. No cold air escapes into the room. They suggested that we could change rooms, but we couldn't bear to do that as it was unpacked. Since it's the 2nd time we try this and they have lots of air blowers we could get, it's something they know is a problem but obviously don't want to fix, but just again rent out the rooms without air conditioning. We will not come again.

NB: the staff is nice and the location is very nice.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 348henrika
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 1 August 2024

Dear guest,

Thank you for sharing your review of The Square Hotel. It is always appreciated in order for us to keep improving.

We are very sorry that there was an issue with the air condition and that you couldn't bear to switch to another room. We hope that it work well with the fan.

Thank you for your kind words towards our staff and we are happy to know that you enjoyed our location.

Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

Just returned home after a four nights stay, lovely hotel, friendly helpful staff, We used public transport the whole time, very close to the airport, Metro station two minute walk
Train station five minute walk
But in fairness, so many attractions were within about a max 20 minute walking distance, lots of places to eat nearby.
Even though unfortunately, we didn’t get a room with a view of the city and our view was the building next door with scaffolding it Definitely didn’t put us off and would happily go back here again and would highly recommend
.( already looking to rebook.)

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kerri d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 1 August 2024

Dear Kerri,

Thank you very much for your kind review, we really appreciate it.
It is always great to hear our guests have been satisfied when staying with us.

We look forward to welcoming you again.

Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024

The position of the hotel is in the city center. You can reach every part of the city by foot. The hotel offers also a bike rental service that gives you the possibility to ride visiting the city

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank srossi518460
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 1 August 2024

Dear guest,

Thank you very much for your kind review, we really appreciate it.
It is always great to hear our guests have been satisfied when staying with us.

We look forward to welcoming you again.

Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2024

Great location a few minutes from main railway station and across the road from the Metro. Very helpful staff. I had access to the executive lounge which was a nice perk with free wine and beer available in afternoons and early evening.
The room was good although a bit sparsely decorated.
Reasonable choice at breakfast although it felt a little too busy to move around easily.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Anna G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 1 August 2024

Dear guest,

Thank you very much for your kind review, we really appreciate it.

It is always great to hear our guests have been satisfied when staying with us.

We look forward to welcoming you again.

Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2024

The air condition is basically non-existant, so avoid hotel May-September. Rooms are very hot. The wifi is very unstable also, so top up your data before the stay.
On the plus side: breakfast and location are both great.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Robert_Grandin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 29 July 2024

Dear Robert,

Thank you for your review.

We are sorry if there was an issue with the air condition and unstable wifi. We are always interested in direct feedback from our guests and we hope that you contacted us during your stay. In this way, it will be easier for us to solve any issue there might be.

Once again thank you for your feedback!

Best regards

Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews