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Robert_Grandin
Sandviken, Sweden

Avoid summer time

2.0 of 5 bubblesReviewed 24 Jul 2024
The air condition is basically non-existant, so avoid hotel May-September. Rooms are very hot. The wifi is very unstable also, so top up your data before the stay.
On the plus side: breakfast and location are both great.
Date of stay: July 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this review
Responded 29 Jul 2024
Dear Robert,

Thank you for your review.

We are sorry if there was an issue with the air condition and unstable wifi. We are always interested in direct feedback from our guests and we hope that you contacted us during your stay. In this way, it will be easier for us to solve any issue there might be.

Once again thank you for your feedback!

Best regards

Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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29 - 34 of 3 936 reviews
Reviewed 9 July 2024

We spent 2 nights at The Square in early July. The hotel is very centrally located with the Metro and train nearby. The sap Taft were very friendly and helpful during our stay.
The room was clean and the breakfast very good.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dsneyd742376
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 11 July 2024

Dear guest,

Thank you very much for your kind review, it is highly appreciated.

We look forward to welcome you again.

Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2024

Arrived late to Copenhague due to problems with my flight and the hotel was supposed to be fully booked so I was sent to a tiny room with a very old matress and even older mattres base. I complained because with that bed I was to suffer from my back as it happened. I had to claim several times , and the answer was always all beds were equal. When i demanded a complaiment form then they told me that from next morning I would be moved to another room with a better matress as it happened

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rvv8791
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 9 July 2024

Dear guest,

Thank you for sharing your review of The Square Hotel. It is always appreciated in order for us to keep improving.

We are sorry that you were not satisfied with the first room, but thankfully we were able to move you to another room.

Dispite this, we hope to be able to welcome you again.

Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2024

Stayed here for 2 nights. Rooms are lovely and extremely clean. Bathroom is excellent, with products provided - even a separate magnifying mirror and hairdryer. Very comfortable bed. Breakfast was very good, and staff are very friendly and helpful.

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Cheryl S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 4 July 2024

Dear Cheryl,

Thank you very much for your kind review.

We are happy to know that you enjyed your stay and we look forward to welcoming you again.

Kind Regards

Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2024 via mobile

Comfortable room in an ideal location just round the corner from Tivoli and the main tourist sites. Friendly efficient staff. They ask you to book your time for breakfast as the restaurant is small. It wasn’t too busy at 7 am but it is on the 6th floor and only one of the lifts was working during our stay. Building work on neighbouring building. It is in a busy street so front rooms may be noisy, our back room had a continuous low noise from a pump or similar. There wasn’t a light switch near the door and you had to cross a dark room to switch on a lamp - style taking priority over functionality

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Colin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 28 June 2024

Dear Colin,

Thank you for sharing your review of The Square Hotel. It is always appreciated in order for us to keep improving.

Thank you for mentioning our great location in the heart of Copenhagen and our friendly staff.

We are sorry that you were bothered from outside noise. We are always interested in direct feedback from our guests and we hope that you contacted us during your stay. In this way, it will be easier for us to solve any issue there might be.

We hope to get that chance to welcome you again.

Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2024 via mobile

We stayed for 4 nights in early June. We loved the location, the hotel was only 6 mins walk from the train station. The hotel was clean and modern and the staff were friendly. We didn't have breakfast included, so I can't comment on that. The room was a decent size (room 333), bath/shower was very narrow and curved, so we almost fell a few times. Our view... we looked straight onto a building at the back of the hotel. That was disappointing, but we were out exploring so much that we didn't let it bother us. We'd probably go back again, but we would ask for a front facing room next time!

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Tmcc76
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 27 June 2024

Dear guest,

Thank you for your kind review.

We are happy to learn that you enjoyed the hotel.

We have different room categories from Standard Single rooms to Junior Suite Deluxe, which are different in size, bed size and views. We are always happy to help you book a room that suites your preferences.

We looke forward to welcome you again.

Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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