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481Epicurean
East Sussex, United Kingdom

Really good hotel with exemplary service in a great location

5.0 of 5 bubblesReviewed 13 Jun 2024
The Square hotel is appropriately named opposite the square next to the town hall and right next to Tivoli Gardens. Room was very clean and comfortable with minibar, tea and coffee, nice bathroom. Breakfast was a very comprehensive buffet and good quality. The service was exemplary, with very friendly and helpful staff from the front desk through to the restaurant and the housekeeping staff. Nothing was too much trouble. Only slight negative (although nothing that the hotel can do about it!) is that, being on a busy street, there is noise from the street, but that is something that you will get from such a prime location. Many thanks.
Date of stay: June 2024
Room Tip: A room not facing the street would help avoid the noise levels.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this review
Responded 14 Jun 2024
Dear guest,

Thank you very much for your kind review, we really appreciate it.

We are happy to know that you were pleased with our location, helpful staff and buffet.

We hope to get the chance to welcome you again.

Best regards

Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews tivoli gardens great location central location train station top floor breakfast room double bed modern hotel rooms are small mini bar danish pastries city break radhuspladsen cheese design denmark minibar
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Reviewed 10 June 2024

Very good hotel. The location is perfect, in the center of Copenhagen. The hotel is modern, firendly and service-minded. Trouble with the elevators while we were there - a challenge when the breakfast is on the 6th floor!

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Magne B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 13 June 2024

Dear Magne,

Thank you very much for your kind review, we really appreciate it.

It is always great to hear our guests have been satisfied when staying with us. We apologise for the trouble with the elevators!

We look forward to welcoming you again.

Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024

The aircond system is not cool during my stay in late May 2024. Ask for change of room and was turned down as the whole hotel has the same problem- that was according to the attending technician. I was disappointed as it is a 4 star hotel with great review.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank S_S_Perth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 13 June 2024

Dear guest,

Thank you for your review feedback.

We are sorry that there was an issue with our AC and it was solved as soon as we could.

We apologize for the inconvenience.

Best regards

Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024 via mobile

The Square Hotel is located right in the centre of Copenhagen. There is a subway and the main Shopping streets right across the road. Central station is one block away. Lots of bars, restaurants and shops nearby. The hotel doesn’t look like much from the outside due to scaffolding at the adjacent building but this perception changes when you walk into the foyer and find it is clean and modern. The staff were very friendly and helpful and kept our luggage safe until our room was available. The small bar appears to be part of the checkin counter. Lifts can only be operated via room key card. Our twin room was small. The single beds are smaller standard width and were comprised of bed, mattress and a foam mattress which easily toppled off the bed if you lean on the edge which is easy to do as the beds are narrow.
The bathroom was fine except for the door was made of frosted glass with some clear glass in it displaying the hotel logo. It’s likely people will not relish the fact that their other half can see them through this when they walk past whilst they are using the bathroom. There is a 2cm gap at the bottom of the door so noises and smells can easily pass through.
The tap water tastes kind of salty. Shower was warm with good pressure. The room has a mini bar and snacks which are not complimentary.
The rooms are not cleaned daily unless you book each evening via email or in person at reception or by phone. This is to boost the hotels green credentials but just makes me wonder if the rooms are as clean as they could be.

If the rooms were larger, beds bigger and more stable, and room cleaned daily I would give the hotel 4 stars. I would not stay here again as it is.

Date of stay: May 2024
Trip type: Travelled with family
Thank Stub69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 13 June 2024

Dear guest,

Thank you for sharing your review of The Square Hotel. It is always appreciated in order for us to keep improving.

We are happy to know that you liked our location and design inside the hotel.

We are always happy to find a room that suites your preferences. We have different room categories from Standard Single rooms to Junior Suite Deluxe, which are different in size, bed size and views. We are always interested in direct feedback from our guests and we hope that you contacted us during your stay. In this way, it will be easier for us to help you and find you another room.

We can reassure you that our rooms are clean and we are always happy to clean your room, we just need to know the night before.

Once again thank you for your feedback.

Best regards

Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

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Reviewed 3 June 2024

We chose the Square for our weekend trip - this was exactly the right decision. The hotel is in a great location, the service is perfect and also the breakfast was quite nice. Highly recommended!

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NataschaSR81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 13 June 2024

Dear Natascha,

Thank you for your very kind review, we appreciate it!

We hope to get the chance to welcome you again.

Best regards

Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

Report response as inappropriate
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Reviewed 3 June 2024

The hotel has a very central location, it is possible to visit all the places walking from there. Good breakfast, very bad sound insulation in rooms facing main street

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lbente613538
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josefine Gylden, Guest Services / Front Office at The Square Copenhagen, responded to this reviewResponded 13 June 2024

Dear guest,

Thank you for your review, it is always appreciated in order for us to keep improving.

We are sorry that you were bothered from outside noise. We are always interested in direct feedback from our guests and we hope that you contacted us during your stay. In this way it is easier for us to help you right away and maybe help ypu move to another room that suites your preferences.

We hope to get the chance to welcome you another time.

Best regards
Josefine Gylden
Guest Relation & Project Coordinator
The Square Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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