The stay(07/27/2017-08/10/2017) was plagued with issue after issue. The amenities listed such as Dishwasher and shared pool were not avail. Few days into our stay during a rain storm the roof started leaking and soaked the bed. The microwave didnt work they took the microwave to fix and never returned it. The housekeeping was meh at best , we were met with hard towels and glass in the bathroom mat. When the housekeeper did come she never returned with the towels till 6pm in the evening; We also did not have any lights after 10pm due to some kind of electrical issue this lasted 2-3 days. Then in the main bedroom the AC stopped working and workers had to come in . Someone was always in contact when these issues but I feel that this villa was not ready at all for a stay and they knew it. The house was beautiful but there were tons of lil issues that needed to be taking care of before renting. We spoke to management about receiving a partial refund and they were apologetic about the stay and said the owner would handle the refund but soon as we landed in the US there has been no contact from owners/management about the issue to date.We have stayed in other villas in Jolly Harbour and had a great stay but the issues were too many to ignore. In closing beautiful house on the outside , shabby and half assed on the inside with so so customer service
Our booking was for a large family group of 12 adults so we took over the full villa although it is separated into to 2 distinct three bedroomed (3 bathroomed) apartments. The villa is in a great location with very easy access to all the amenities on offer within the Jolly Harbour resort.
We had the use of two golf buggies and these were great for getting around as they can be used for beach, shops, bars and restaurants, I would recommend booking the buggies before you get there as the numbers are limited. We did discover one morning that a buggy was not working only to then find out that the battery had been stolen; there is a bit of a problem with theft of buggy batteries for some reason! After notifying the company we had booked through Absolute Properties they came within a couple of hours, fitted a new battery, chain and security lock.
We found everything within the villa in good working order some items in better condition than others but overall it is a rental property and we had almost everything we needed. As we were a very large group we asked the agent if there were any larger cooking pots or pans, and within 2 hours we had two new very large pans! Fantastic service.
A well appointed Villa in a great location..
This was our family's 3rd visit to Antigua.
For the money this was an amazing value with pool, 3 baths and plenty of room for the group of 5.
The pool was an added bonus.
For those looking to just hang out and relax (which is what you do in Antigua) this is a great way to go.
Close to grocery, many restaurants and of course the beaches.
The house is lovely nice and spacious and airy, the back decking gets sun u til around lunchtime the pool area gets sun later in the day but has very little room to sit in it, the BBQ area is great as is the seating area although the cushions are very marked from being left out in all weathers, the house was great the only couple of down sides were there is no washing machine no aired and no ironing board so if your going for a few weeks as we did this could be a big problem, it was great for our needs but a long walk from the main beach etc so transport is pretty essential and we found this very hard to get so be warned and pre book some before you get there, the south finger of the resort is much more accessible, our only complaint t would be the critters running around in the walls and ceilings but have been assured this will be addressed before the next guests arrive
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|