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All reviews block c three blocks shopping centre wet room side sea view bus stop banana plantation apartment hotel madeira forum hotel consists outdoor pool upgraded to a suite sliding door regular buses different theme walk in shower sauna and steam room
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Reviewed 8 December 2018

Golden Residence is situated between main street Estrada Monumental and the seashore Praia Formosa. Hotel consists of three blocks A, B and C (seaside). Between B and C there is small street which gives the hotel its address.
The rooms are either on the Southern side which gives almost 90 degrees seaview from 3rd and 4th floors up. Our small suite was in the 4th floor, close and below Estrada Monumental and we had more than partial seaview so it was not best situated but well enough.
On the other hand, almost all Northern side apartments are most of the day in shade and only late afternoon you can see the Sun. However, from 5th to 8th floors you have Western seaview. We were blessed not to be accommodated on this shady side of house.
Rooms were basicly well planned. Kitchenette was functional and clean. Stone-ware were high quality and clean and under control. Only big minus of the kitchenette were the double-doors which were planned to be locked into open-position, but the male and female parts of the lock halves were not mounted to fit each other. So the open, "flying" doors were just inhibiting working.
In the bathroom a glass shelf was mounted so that things were sliding and dropping down all the time. In the toilet bowl, when not in use, there formed some kind of brown precipitate looking like poo! First I thought the previous customer or cleaner had not flushed the bowl.
Hardwood floors did not look very hard anymore. Grinding and polishing are needed quite soon. The quality of the TV display did not match a four star hotel standard.

A problem of its own is the company policy towards smoking. Basicly it is forbidden to smoke in all rooms and balconies in all floors. However, in 6th and 7th floors smoking is allowed on the balconíes. The second night after our arrival there came a strong cigarette smoke to our room, though the balcony door was closed, At bed time this caused disturbance, as the ventilation seemed to suck smoke in.
The newly arrived heavy smokers (10 brown & 5 white butts in a porridge cup) were in the below apartment. It took a while to explain this at the reception. We were not informed of the solution to ensure our night sleep until we again called the reception to find out that they had really been moved.
We were disappointed that there seemed to be nothing wrong in the attitude that guests act as "neighborhood watch". We think the hotel should take responsibility of informing travel agencies and direct guests of what the rules concerning smoking are.
We ended up to experience problems again later on our holiday week with new guests smoking below in the next-door apartment, and reported briefly this to reception before leaving home. There could be more to be done by the the hotel managent to ensure that guests do not suffer of misbehaviour or ignorance from smoking guests, especially as there are fees to be paid due to loss of your hotel identity card, lost pool towel, taking food out of breakfast buffet etc.
We would appreciate more preventive actions taken on smoking violations, otherwise there will be many individual cases like ours. It is also quite unbelievable that once you are a smoker you can get accommodation in the floors with best views! Sounds like "the Board" are real heavy-smokers!

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank m0ntebell0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArciliaMartin, General Manager at Golden Residence, responded to this reviewResponded 13 August 2019

Dear guest,
Thank you for your comments which are most valued to us.
Good note has been taken of the topics you mentioned and assure you that will do our very best to further increase our services and continue to be our guest’s first choice in Madeira.
Best regards,
Arcília Martin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2018 via mobile

We stayed a week in November in a suite on block a seventh floor with a super sea view. Housekeeping staff wonderful,all others friendly and helpful. Breakfast a bit manic but an excellent choice to suit all tastes and nationalities. We were a bit bothered by nearby dogs barking, perhaps someone should contact environmental health !!all in all a very pleasant stay on a very well run hotel.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArciliaMartin, General Manager at Golden Residence, responded to this reviewResponded 21 November 2018

Dear Guest,

It was with great pleasure that we have acknowledged your comment about your stay at the Golden Residence Hotel and we thank you for having shared it with readers.

We are glad to know that you have enjoyed your stay at our Hotel.

Looking forward to welcome you back to the Sunny Madeira Island, we remain with kind regards.

Arcília Martin | Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2018

We revisited taking some friends. Always a chance that things are not so good but have no fear it was as wonderful as the last time. We have visited later in the year so the weather was not perfect but still mostly warm and sunny.

Room tip: Block C is, in my view, the best of the 3 blocks
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Lundy2809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArciliaMartin, General Manager at Golden Residence, responded to this reviewResponded 21 November 2018

Dear Guest,

Primarily we would like to thank you for sharing your review. We are very happy to know that we had the opportunity to leave you such positive experience during your stay at Golden Residence Hotel.

Please be sure that our main goal is to let our guests know how special they are to us, and I’m happy that we had the opportunity to leave positive and memorable experiences throughout your stay.

Look forward to the pleasure welcoming you again. In the meantime we remain with best regards from the sunny Madeira Island.

Yours faithfully,

Arcília Martin | Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2018 via mobile

We stayed a week on a bed and breakfast basis in Block C.
The hotel had a wonderful relaxing atmosphere with staff (all) that were very attentive, friendly (smiley with a sense of humour) and efficient. Breakfast was brilliant with a huge choice to appeal to everyone.
We had dinner in the hotel on four nights as the food was delicious and beautifully presented. Then a long walk along the promenade.
We used the car park in the basement (a fee) this saved worrying about where to park especially when we were going off with our walking gear.
The view from the garden by the pool was very relaxing and there was a fascinating selection of plants from around the World.
We would definately stay here again

Date of stay: October 2018
Trip type: Travelled as a couple
Thank LindyLouWorcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArciliaMartin, General Manager at Golden Residence, responded to this reviewResponded 21 November 2018

Dear Guest,

Thank you so much for taking the time to write and share your thoughts about your recent holiday experience at Golden Residence Hotel.

We are very happy to know that we could bring you comfort while being with us.

We have very much appreciated your wonderful comments about our staff, your kind words have been passed on to them.

Sincerely hoping that you will consider the Golden Residence Hotel for your next holiday, we remain wishing you best regards.

Arcília Martin | Residence Manager

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Reviewed 7 November 2018

Great location for hotel 5 mins from the forum shopping centre with a large supermarket, no 2 bus takes you into Funchal for 1.80 euro each way. Staff At the hotel so pleasant and professional. Breakfast fab especially the omelette station freshly made for you. Pool area good no scrabble for sunbeds. Would recommend the cable car to. Note and the toboggan ride down the hill 25 euro s for two people and 10 for the photo if you want it. A bus will take you back to Funchal across the road but plenty of taxis too. City tour bus well worth it to to see around the city and the villlages on the outskirts. We never had a bad meal whilst we were there catering for all tastes the islanders have it spot on. We ate at the ritz cafe upstairs overlooking the gardens and saw the Sian Lesley show on the Saturday night 45 euros each for a 3 Course dinner with wine then the show which was very entertaining. We ate at the Fort which was superb would definitely go back there. We also found a good restaurants 10 mins walk from the hotel the staff will direct you also a cafe cal led the sunset terrace whic was good. The lido area was amazing salt water salt water so,be prepared for fish. The accommodation in the hotel was excellent lovely big rooms we had and upgrade floor 5 block B with a good view. We loved Madeira and will be back.

Date of stay: October 2018
Thank Karen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArciliaMartin, General Manager at Golden Residence, responded to this reviewResponded 21 November 2018

Dear Guest,

Thank you for sharing your review with readers. It was a pleasure to have had you as our guest at the Golden Residence Hotel.

We are very pleased to know that we could bring you comfort and memorable moments while with us. Please be sure that we’ll keep all of our efforts to surpass our guest’s needs to remain your Hotel of choice in Madeira!

Sincerely hoping that you will consider our Hotel for your next holiday, we remain wishing you best regards.

Arcília Martin | Residence Manager

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