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r0bertnmuir

If only I hadn’t been ill!

4.0 of 5 bubblesReviewed 31 Jul 2024
A disappointing holiday because my wife and I contracted COVID a few days after arriving. However, when the chips were down, the hotel staff rose to the occasion and could not have been more supportive and helpful. Guest relations, reception, room service - they were all very good indeed. The hotel is lovely, in an excellent location and the food, even in the “standard” restaurant was exceptional.
Date of stay: July 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay, responded to this review
Responded 31 Jul 2024
Dear Guest,
Thank you for sharing your experience. We are sorry to hear that your holiday was disrupted by illness, but it's wonderful to know that our hotel staff provided such excellent support during a challenging time. It's great to hear that you found our hotel lovely, the location excellent, and the food exceptional, even in the standard restaurant. We look forward to seeing you again and we hope your next visit will be healthier and just as enjoyable!
Kind regards,
The Cliff Bay team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews rose garden il gallo michelin star restaurant funchal view pollo le cliff bar sea level superb hotel pool staff top floor sea water nothing is too much trouble returning guests superior room third visit sea view room every member of staff
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Reviewed 30 July 2024

This is a Beautiful resort! A friend had stayed last year and recommended it. It sits high on a cliff with an amazing view of the Ocean and Funchal. The rooms are large, and very comfortable with large balconies. The food was excellent especially the large breakfast buffet. We never had an issue with trying to find chairs by any of the pools. There is a large platform to dive into the ocean and an attendant to help and watch over swimmers. The Hotel staff, waiters, and room attendants all work hard to make sure your stay is perfect. You can walk into town or to any of the many restaurants in the area. Bell staff is also great helping with luggage and getting a taxi for you. On our first day we hired a driver for the 6 of us to take us to the sunrise ontop of mountain, it was amazing. We ended up hiring him for the next few days to take us all around, Thank you Padro!! There is so much to see in Madeira, next trip we will stay longer.

Room tip: ask for a ocean view room, top floor
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SKKCCP
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay, responded to this reviewResponded 30 July 2024

Dear Guest,
It was with great pleasure that we read your words of appreciation. Thank you for sharing your
experience. We were very happy to hear that you made the most of your holiday.
See you soon!
Kind regards,
The Cliff Bay team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2024

The Hotel was perfect for us, and the staff were incredibly helpful, polite and courteous. The food and choice were beautiful and we enjoyed all our meals, very much. Funchal and Maderia, you have to enjoy ups and downs as its a very hilly place but that didn't bother us, kept us fit

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank DarrenAgnew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay, responded to this reviewResponded 30 July 2024

Dear Guest,
First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you
for sharing it. We are very pleased to hear that our hotel and team were able to meet your
expectations. We look forward to seeing you again.
Kind regards,
The Cliff Bay team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024

Book early as it gets booked up very quickly, Last time I tried to stay they were fully booked so ended up at Reids, glad to be back for this holiday !!

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 978geoff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay, responded to this reviewResponded 30 July 2024

Dear Guest,
Thank you for your comments and we hope to be able to see you again in the near future.
Kind regards,
The Cliff Bay team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2024 via mobile

Hotel facilities, food and staff are excellent, they would help without question. House keeping Tina went the extra mile and kept the room to a very high standard. The hotel is a bit pricy but it is a 5*, highly recommend a stay. There are plenty of places to visit and a great choice of restaurants in and outside the hotel.

Room tip: If you have difficulty walking it is very hilly, but the bus service is excellent and plenty of taxis
Date of stay: July 2024
Trip type: Travelled as a couple
Thank Andy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay, responded to this reviewResponded 30 July 2024

Dear Guest,
First of all, thank you for choosing our hotel. Your opinion is very important to us - thank you
for sharing it. We are very pleased to hear that overall our hotel and team were able to meet your
expectations. We look forward to seeing you again.
Kind regards,
The Cliff Bay team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2024

An excellent hotel with exceptional staff who really do go the extra mile. Whatever area you are in they go out of their way to assist, pass the time of day or just say hello. All the public areas are spotless and well maintained. The view from pool and sea access are perfect. Happy hour has a wide range of drinks, cocktails are lovely and an array of restaurants. Entertainment is very sedate but the hotel is largely visited by an older age group, that said easy enough to get into Funchal where more lively. Loads of excellent restaurants within a short walking distance to also try.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank PIXIELADY29
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations, Serviços ao cliente/atendimento at Hotel The Cliff Bay, responded to this reviewResponded 27 July 2024

Dear Guest,

Thank you very much for choosing the Cliff Bay hotel for your stay. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.

We look forward to having you back again!

Best regards,
The Cliff Bay Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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