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All reviews fig tree great location automatic curtains overlooking the square tram stop free mini bar style over substance rossio metro station quirky hotel coffee machine yellow bus free upgrade central location toilet paper deluxe room restaurants and shops loved this hotel
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Reviewed 31 March 2018 via mobile

Pros: great location, large and clean rooms, good toiletries. Dinner at the restaurant was also very good - the octopus salad and fish tacos were both good as well as the wine.

Cons: checkout took a long time. They may want to have an easier checkout process set up.

Stayed: March 2018
1  Thank Shch25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Beautique H... F, Front Office Manager at The Beautique Hotels Figueira, responded to this reviewResponded 27 April 2018

Thank you for having the time to post your experience. Customer care is amongst our highest priorities.
We hope to welcome you once again.
Best regards,
Nicole Menezes
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2018

hOverall, this hotel was great. Ultimately, when you are traveling, you spend very little time in your hotel and much more exploring the area around it. This hotel has location, location, location. And I will say we certainly did not disdain coming back to this hotel, the accommodations were great. I will admit the design was a little funky and kind of tripped me out at first, as it was dark in the lobby and made me a little claustrophobic... But once I got used to it, I very much enjoyed my stay. And the rooms were not like this, they were much brighter and although they still have the funky design, they made me feel much more home.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Kirsten R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Beautique H... F, Front Office Manager at The Beautique Hotels Figueira, responded to this reviewResponded 27 April 2018

We would like to thank you for choosing our hotel for your stay in Lisbon.
Your opinion is very important to us.
Our decoration has the signature of the studio Nini de Andrade e Silva. The Figueira concept that rises inside, assuming as the soul of the hotel is based on dark tones, with a unique design and style.
We hope to welcome you again and provide you with a great stay again.
Best regards,
Nicole Menezes
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2018 via mobile

Wonderful hotel in a great location in the city center. Everyone was very friendly and accommodating. The restaurant in the hotel was really good, with great servers and bartenders. Had a really great view from my room, which was nice to wake up to. Was a very pleasant stay and would definitely stay again!

Stayed: March 2018, travelled on business
Thank Meg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Beautique H... F, Front Office Manager at The Beautique Hotels Figueira, responded to this reviewResponded 27 April 2018

First of all i would like to thank you for your nice comment, which means so much to us.
We try every day, as a team, make the stay of our guests as pleasant as possible and that coming to Lisbon is always unforgettable.
It is a huge reward for us to receive comments like yours, and an incentive to continue working in order to continue to always surprise on the upside.
We hope to have the pleasure to welcome you in the near future!
Best regards,
Nicole Menezes
Front Office Manager

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Reviewed 14 March 2018 via mobile



We hated everything in this hotel!

The colour of the room dark green makes you feel suffocated as soon as you get in. The bathroom is of the same colour with a very dim light which makes it even darker. It is impossible for any women to do her make up there. 

The soundproof is non-existent
you hear everything happening in the street from the cars to people...etc. On saturday morning we had 3 cement mixer trucks under our window at 07:30 for the building under construction next the hotel. The Sound was just unbearable.

There is no cleaning, they do the bed, the bathroom and change the towels. And you have To call them back everyday because they forget either the face towels or the bath ones.
I asked them To change the room. They said they were 100% full.
We stayed there 3 nights. We had a fruit plate the 1st morning. Well it stayed there until we left with the rotten fruits on it. 

The staff has nothing to do with a four star hotel. You don't feel welcome at all!

The morning we had To leave, it was 7: 15 We wanted To have a Coffee and some hot water. They didn't allow us in even though our breakfast was included just because breakfast is at 7:30. We tried To explain that We had a flight To catch and that We could at least have a Coffee but the guy was to us with an attitude not even looking at us.

If you are checking this hotel i advise you to RUN! It was the worst hotel experience i have ever had!

Stayed: March 2018, travelled as a couple
4  Thank hind c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Beautique H... F, Front Office Manager at The Beautique Hotels Figueira, responded to this reviewResponded 27 April 2018

First of all, on behalf of the whole team, our apologies for any inconvenience during your stay at the Beautique Hotels Figueira.
Only with the information and the advice of our customers able to evolve and improve our service, so thank you in advance for your cooperation.
We look forward to welcoming you again in a near future and therefore.
Customer care is amongst our highest priorities.
Thank you very much,
Best regards,
Nicole Menezes
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2018 via mobile

Pros: funky decor, decent sized room, modern facilities, helpful reception staff, great strong shower. LOCATION was perfect for exploring the city

Cons: Ignorant bar staff. Saw we we waiting to order and then later waiting to pay but they continued talking amongst themselves. We were the only ones at the bar and they still didn't serve us. When we tried to pay, we got bored of waiting and so headed to the lift to go to our room and it wasn't until then that they shouted after us that we needed to pay! We did try!!!!
Some room fixtures need fixing and coffee machine is too high!

If it wasn't for the poor customer service from the bar staff then I would recommend this hotel.

Stayed: February 2018, travelled as a couple
Thank crayzee_cookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Beautique H... F, Front Office Manager at The Beautique Hotels Figueira, responded to this reviewResponded 27 April 2018

First of all, on behalf of the whole team, our apologies for any inconvenience during your stay at the Beautique Hotels Figueira.
Only with the information and the advice of our customers able to evolve and improve our service, so thank you in advance for your cooperation.
We look forward to welcoming you again in a near future and therefore.
Customer care is amongst our highest priorities.
Thank you very much,
Best regards,
Nicole Menezes
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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