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All reviews nice hotel liberty avenue star hotel sauna and steam room rooftop bar guest services main avenue nespresso machine top floor breakfast was excellent stayed here for nights indoor pool mini bar city break room was large avenida da liberdade central location
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Reviewed 22 January 2016

Stayed here as part of a group tour; rooms are comfortable (though insufficient light). A good breakfast was included. It is a bit of a walk to the city center, but taxis are quickly available & very reasonably priced. We did not find many restaurants nearby - except we did try Restaurante A Gina which was a 10 minute walk away & very good.

  • Stayed: October 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ClevelandJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this reviewResponded 27 January 2016

Dear guest,

Thank you very much for taking the time to write about your hotel experience.

We are pleased to know that you enjoyed the rooms as the breakfast, as is really important for us to hear your kind comments, as they are important and always useful.

The situation you highlighted about the light is being given our most attention.

We aim to continuously improve the quality of our services and, with this in mind, we are working on ensuring that, on your next visit to our hotel, the service will not only meet expected quality standards, but also surpass your expectations.

We look forward to welcoming you again at our hotel soon.

Best Regards,

Catarina Amorim
Guest Service Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2016

I stayed here for 3 nights for a short city break. The hotel is quite business themed, but that was perfect for me as I like quiet places without partying and baby cries. It is not exactly in the touristic centre, but I could easily walk everywhere without once taking the metro, so it was great. There are 3 metro stations around if you prefer public transport.

The room was all right size for a city centre hotel, it was very modern and stylish. Bit dark, but I loved that. The bed and pillows were very comfortable. Bathroom was good too.

Breakfast was excellent, such a wide choice and everything was tasty and fresh. Staff were kind and friendly, just what you expect.

My only complaint is about some of the amenities. I know that this is a minor thing, but in a 5 star hotel you would expect a kettle and some tea in the room and a toothbrush in the bathroom. They had everything else but these. There was a coffee machine in the room, but at check-out they charged me for all the coffees I made. This is a bit odd, I have never been in a hotel where coffee and tea would be chargeable in the room. I could have just ordered one from the bar and not bother brewing it.

The spa was really good, never crowded and had everything you need and was also very peaceful.

All in all it was a great stay and I would be happy to go back and recommend it to anyone.

  • Stayed: January 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Stefan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this reviewResponded 16 January 2016

Dear Mr. Stefan,

Thank you for choosing the Altis Grand Hotel and for sharing your detailed opinion with us and other travelers. It is always very rewarding to hear that our guests enjoyed their experience with us!

We are glad that you enjoyed your overall stay with us and that you found the staff really friendly. Should we have the pleasure to have you again with us, feel free to ask for the kettle and the toothbrush, we have it available to place it the rooms complimentary.

Feel welcome to come back anytime!

Rita Pedro
Guest Service Ambassador

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Reviewed 5 January 2016

good hotel, good price. employiees very nice. The position of hotel is good and near to center. the spa is good, the swimming pool , instead, full of children everitime.. the restaurant on the topo is very good, whit portuogiese spacialities

Room Tip: rooms are quite and clean
  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank guido a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiogoPinto_GSManager, Gerente de relações com clientes at Altis Grand Hotel, responded to this reviewResponded 16 January 2016

Dear Mr. Guido,

We thank you for having taken the time to post a review on us. We seek to continuously improve our services in order to ensure that every stay is a unique experience. For this your comments are crucial.

It is really good to know that you found our prime location a plus, enjoyed the Gspa and our beautiful roof-top restaurant.

Thank you again and we also look forward to seeing you on your next trip to Altis Grand Hotel.

Best Regards,
Rita Pedro
Guest Service Ambassador

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Reviewed 1 January 2016

Large hotel in business district, so quiet enough between Christmas new year. Ask for floor above 9 as believe these are the ones reburbished fully. Convenient for walking to main avenue and city centre. Breakfast great - well managed when busy and food separated into 3 distinct breakfasts - healthy/light, traditional continental, hot food. Wide range of choice.

  • Stayed: December 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Francopphile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this reviewResponded 5 January 2016

Thank you for sharing your opinion with us and other travelers.

We are delighted that you enjoyed your experience with us. We also appreciate your recognition on our staff attention & kindness, as well as your positive comments on our breakfast.

The Altis Grand Hotel wishes a Happy New Year!

Thank you again and we also look forward to seeing you on your next trip to Altis Grand Hotel.

Best regards,

Diogo Pinto
Guest Service Manager
351 939 153 216

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Reviewed 28 December 2015

Had a very nice short stay during August 2015, the hotel was first class in every respect and our junior suite was a delight. The standard of service in the terrace restaurant was very high and our dinner during the evening was expertly prepared. 5 Stars.

  • Stayed: August 2015, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Magpie70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this reviewResponded 5 January 2016

Dear Guest,

Thanks a lot for your great comments! It was a pleasure to acknowledge how well you felt in Altis Grand Hotel and that we made a difference on your stay in Lisbon.

It is always very rewarding to hear that our guests enjoyed the experience with us.We are pleased to say that we have a very dedicated team on high levels of service. Your words made us very proud of ourselves as they are a sign of rewarding and recognition.

Should you be traveling to Lisbon again, you know already where is the place to stay and for us will be a pleasure to welcoming you again.

Best regards,

Diogo Pinto
Guest Service Manager
351 939 153 216

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