We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1 309)
Filter reviews
1 310 results
Traveller rating
580
475
163
58
34
Traveller type
Time of year
LanguageAll languages
More languages
580
475
163
58
34
Show reviews that mention
All reviews nice hotel rooftop bar guest services sauna and steam room main avenue nespresso machine top floor five star hotel avenida da liberdade breakfast was excellent stayed here for nights mini bar city break would highly recommend this hotel room was large beautiful city central location
Filter
Updating list...
420 - 425 of 1 310 reviews
Reviewed 21 December 2015

We spent 5 nights here in November, rooms were nice and clean but a little dark.
Good breakfast and restaurant. Rooms were nice and clean but a little dark.
The location of the hotel is perfect for shopping (10 min walk from the city center)
Excellent rooftop bar where you could enjoy a cocktail.

Date of stay: November 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Vasiliki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this reviewResponded 22 December 2015

Dear M. Vasiliki,

Thank you for sharing your opinion with us and other travelers.

We are delighted that you enjoyed your experience with us. We also thank you for recommending our beautiful roof-top cocktail bar and for praising the quality of service.

The Altis Grand Hotel wishes a Merry Christmas and a Happy New Year!

Thank you again and we also look forward to seeing you on your next trip to Altis Grand Hotel.

Best regards,

Diogo Pinto
Guest Service Manager
351 939 153 216

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2015

My wife and I enjoyed a 3 day break in Lisbon and the Altis Grand Hotel on the Rua Castilho was absolutely fantastic, friendly, professional staff, great in fact amazing breakfast, the rooms were lovely in fact staying at this hotel made our 3 day break all worth while. thank you to all the staff.

Room tip: higher floors have the best views
Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank tanzinite2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiogoPinto_GSManager, Guest Service Agent at Altis Grand Hotel, responded to this reviewResponded 23 December 2015

Dear Guest,

what a review! Your kind words just made all the team really proud about the work and service provided.

It is always a pleasure to read that we were able to meet our guests expectations as we believe that will provide memorable moments of your stay with us and of Lisbon.

Should you be traveling to Lisbon again, you know already where is the place to stay and for us will be a pleasure to welcoming you again.

Best Regards,

Catarina Amorim
Guest Service Agent

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2015 via mobile

Nice spacious rooms with nice furniture. They have nespresso machines in the room but they are charging 2€ each capsule. This is unacceptable for a 5 star hotel. I enjoyed working out at the gym,which is an external gym and therefore well equipped. I will be back with my own capsules next time

Date of stay: December 2015
Trip type: Travelled on business
1  Thank Bontzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiogoPinto_GSManager, Guest Service Agent at Altis Grand Hotel, responded to this reviewResponded 23 December 2015

Dear Guest,

Thank you very much for taking the time to write about your hotel experience, we believe that listening our guests is the best way of improving our service.

I was glad to hear that you enjoyed the 24 hours gym on our GSPA.

For that reason we regret to hear that not all aspects of your stay were as you expected and definitely what we would have like them to be.

Hope to welcome you again at the Altis Grand Hotel.

Best Regards,

Catarina Amorim
Guest Service Agent

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2015

I chose to stay at the Altis Grand Hotel with my wife and two daughters to celebrate my 50th birthday. I wanted an excellent high class hotel with a swimming pool and spa facilities close to the centre of Lisbon and this is certainly what the Altis Grand is.

Even before I arrived I had exchanged emails with the customer services team to ask various questions and recommendations and their response was speeding and precise. This was a pointer to how they would be when we were actually there. For example, being asked in advance what type of bedding and room aspect we wanted was just great!

The hotel is one block from Avenue da Liberdade, the main avenue in Lisbon and it offers a very nice short stroll to the centre of the city. There are a number of exclusive shops near the hotel, so security is high and we always felt very safe walking around the area. Many of these shops have Police or security guards outside, so it is very much in their interests to ensure the whole area is trouble free.

The décor of the hotel is of a very high standard and everything is very clean and in immaculate condition. The rooms we had (we had two on the 10th floor) were incredible. Well decorated, comfortable beds, superb funky televisions hidden behind a mirror, plenty of storage space and excellent views over the city. We were also very pleased to receive some complementary Port and red wine. Throughout our stay we also got nice little extra’s left in our rooms for us, such as a cheese board one day. I’m not sure if this was because they knew it was my birthday or whether it was just par for the course, but either way it was a very nice touch.

We went to the G Spa on a number of occasions and loved it. It has a good sized swimming pool which was at a very pleasant temperature. It also has a sauna, steam room and Jacuzzi, which are all of a very high standard, but yet never felt crowded.

The staff are all very friendly and responded to all the requests we made immediately. They simply could not have been better. Diogo, the Customer Services Manager, and his team certainly know how to look after their guests.

I cannot recommend this hotel highly enough. We very much felt welcomed at the hotel and being there really made my 50th birthday weekend. I’d suggest to anyone going to Lisbon that they seriously consider staying at the Altis Grand.

Date of stay: December 2015
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank PaulA196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this reviewResponded 5 January 2016

Dear Mr. Paul Agar,

Thank you very much for recommending us, it means a lot to us! Our whole purpose is to make guests feel the way you did, so we really appreciate that you shared your comments with us and the rest of the world!

We are delighted to learn that you had such a good experience with us and that you enjoyed the birthday surprise. It was a pleasure to provide you and your wife a special moment on a special date during your stay. We are very happy to hear that you enjoyed our services and little "extras". It is our pleasure to surprise, especially on an occasion to celebrate! Your words made us very proud of ourselves as they are a sign of rewarding and recognition. We will share your very kind words to one and all!

Hope to see you soon and Happy New Year!

Warmest regards,

Diogo Pinto
Guest Service Manager
351 939 153 216

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2015

Overall Satisfactory. Hotel emploees very polite and friendly. Good knowledge of the English Language. Internet access in the rooms can be improved however. You should try the hotel restaurant at least once during your stay.

Date of stay: November 2015
  • Trip type: Travelled on business
    • Service
Review collected in partnership with this hotel
Thank 578aristosc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiogoPinto_GSManager, Guest Relations Manager at Altis Grand Hotel, responded to this reviewResponded 24 November 2015

Dear Guest,

We thank you for having taken the time to post a review on us.

We are pleased that you enjoyed your overall experience with us and that you found the staff really friendly. On top of that you had a highlight experience at our roof top restaurant "Grill D. Fernando", nice!

Should you be traveling to Lisbon again, you know already where is the place to stay and for us will be a pleasure to welcoming you again.

With my best regards,

Diogo Pinto
Guest Service Manager
351 939 153 216

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews