Hotel looks great, fantastic location close to the beautiful city, only 10 minutes walking distance. Great pool and a good first impression.
Anyhow... 5 stars all come down to service and amenities. And therefore I wouldn’t give more than 3 stars with a + on top. Check out other hotels in that price range, you might get a better deal.
No coffee or tea at the room, room service sucks even if they do a night service. They don’t refill your minibar and they don’t care if you fill yourself the minibar consumption form. Water after the second day didn’t get replaced / refilled. As they don’t provide ashtrays on the balcony, guests just throw them over the balcony. Room service just don’t care. Rooms at level „100“ are actually at the basement. If you’re unlucky you look at a boundary wall to the north in a dark room where you just want to kill yourselves ;-)... at breakfast nobody cared if I want coffee, I had to get it myself. At the bar barely somebody is available and you always have to “hello” a waiter to come.
Again it looks nice but the service is no way up to a 5star levelMore
- Free Wifi
- Breakfast included