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All reviews on the rocks design hotel sushi restaurant designer room mix restaurant pool area stunning location nespresso machine pillow menu sea view pool service corner room long weekend boca do inferno ocean front short stroll standard room
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Reviewed 24 April 2016

The view over the water is stunning, so get a room facing that way...

For me personally, the decor was just weird and vulgar. Not my idea of "design".

Staff was aloof, especially in the bar. Drinks were good, as were snacks. Overall, both room and extras like drinks etc. were overpriced in my opinion.

We did not have breakfast here, opting instead to walk into town along the water (about ten minutes).

  • Stayed: April 2016, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank Dorothy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farol H, General Manager at Farol Hotel, responded to this reviewResponded 9 May 2016

Dear Mrs. Dorothy P,

Thank you for taking the time to share your comments regarding your stay at the Farol Hotel. We sincerely regret that there were shortcoming and that your expectations were not fully met. Please be assured that your remarks will be heeded and that we will have the opportunity to welcome you back for a successful visit in the future.

You can stay up to date with all the latest news and exciting happenings at Farol Hotel featured on our website, on Facebook (Farol Hotel, The Mix, Sushi Design) and Instagram (farol_hotel; the_mix_restaurant; sushi_design_restaurant).

Kind regards,
Ana Maria Tavares,
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2016

I am a bit delayed in writting this review but the hotel was simply too good not to finally get a mention!

The location - it's beautiful, perched on the rocks right on the sea & only a 10 minute walk into the town of Cascais, either via the main road, which has some lovely buildings to look at, or around the marina (which is a great spot for lunch!) Cascais itself is lovely, plenty of restaurants & bars to suit all tastes / budgets & more than enough choice to keep you occupied for a week. We also took the opportunity to walk along the costal path to Estoril, Estoril itself wasn't anything special but we stopped at a lovely seafood restaurant en route. We also went on the train one day from Cascais into Lisbon, this was quick, easy & cheap to do and you get a nice view of the coast on the journey.
The hotel - a lovely building outside, boutique style inside. Rooms were clean and well equipped & we were incredibly lucky to get one of the ones that opened out onto a litle terrace / garden which looked directly over the rocks / sea. Spending time sitting out there (enjoying the complimentary bottle of wine) listening to the waves was fabulous! The hotel is not massive so the pool area never felt over crowded. Breakfast at the hotel was fine but more continental than anything else (although I gather you could order other stuff if you wanted to) the breakfast area was gorgeous, over looking the sea - a lovely relaxing way to start the day. We ate in the little pool bar a couple of times at lunch, food was nice but obviously much more expensive than some of the places in the town. We didn't eat dinner at either of the on site restaurants.
My only small gripe was that there was a smoking area inside the hotel & because the hotel is small the stale smell of smoke lingered a bit (only in the bar!)

This is an excellent hotel & a great area of Portugal. I would highly recommend it.

Stayed: June 2015
Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farol H, General Manager at Farol Hotel, responded to this reviewResponded 9 May 2016

Dear Mrs. Louise S,

Thank you for taking the time to share your comments regarding your stay at the Farol Hotel. It is the highest compliment to receive praise from our guests in which appreciation is expressed for our efforts to make stays truly enjoyable. We look forward to welcoming you back soon and to providing you with more special moments and unique experiences. You can stay up to date with all the latest news and exciting happenings at Farol Hotel featured on our website, on Facebook (Farol Hotel, The Mix, Sushi Design) and Instagram (farol_hotel; the_mix_restaurant; sushi_design_restaurant).
Kind regards,
Ana Maria Tavares,
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2016

We stopped here on our way back from Boca de Inferno for a quick bite to eat. We were seated in the back patio area which has phenonminal views. We enjoyed a lovely bottle of rose and the chicken wraps which I can highly recommend. Other folks were enjoying tea, which also looked delicious. Service was very good. We would certainly consider staying here next time we are in the area.

  • Stayed: March 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank ccbozard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farol H, General Manager at Farol Hotel, responded to this reviewResponded 9 May 2016

Dear "ccbozard",

Thank you for taking the time to share your comments regarding your stay at the Farol Hotel. It is the highest compliment to receive praise from our guests in which appreciation is expressed for our efforts to make stays truly enjoyable. We look forward to welcoming you back soon for a stay at our hotel and to providing you with more special moments and unique experiences. You can stay up to date with all the latest news and exciting happenings at Farol Hotel featured on our website, on Facebook (Farol Hotel, The Mix, Sushi Design) and Instagram (farol_hotel; the_mix_restaurant; sushi_design_restaurant).
Kind regards,
Ana Maria Tavares,
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2016 via mobile

Perfect position. Have never been in a hotel so close to the sea. Fabulous views of waves and one or two soakings when we got too brave.
Staff are so friendly and helpful. Nothing is too much trouble. Fantastic food at breakfast and unbeatable views over the sea.
We had a town facing room which was spacious and comfortable with a massive terrace/balcony. Great beds and pillows from menu. Room 218 bit noisy because of lift however.
Cascais is a great town with lovely shops and restaurants. Try 5 sentidos (book in advance) and the little cafe just over bridge.
5 euros gets you a taxi to station from where it's 40 mins to Lisbon. Trains every 20 ish minutes. You arrive at Cais do sodre. Don't miss the amazing 'time out' food market on left across road from station. Loads of amazing food stalls.

Stayed: April 2016, travelled with friends
Thank ottoManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farol H, General Manager at Farol Hotel, responded to this reviewResponded 9 May 2016

Dear Mr. "ottoManchester",

Thank you for taking the time to share your comments regarding your stay at the Farol Hotel. It is the highest compliment to receive praise from our guests in which appreciation is expressed for our efforts to make stays truly enjoyable. We look forward to welcoming you back soon and to providing you with more special moments and unique experiences. You can stay up to date with all the latest news and exciting happenings at Farol Hotel featured on our website, on Facebook (Farol Hotel, The Mix, Sushi Design) and Instagram (farol_hotel; the_mix_restaurant; sushi_design_restaurant).
Kind regards,
Ana Maria Tavares,
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2016

Hotel Farol is beautifully located by the ocean and close to the town which is very attractive and interesting. The room was well appointed - but the bathroom was quite small with no shelf to place a wash bag other than on the bidet. Lighting in the room is poor and we had problems with our aircondition we got rapid service but we had to use the light on the phone to follow instructions! Lighting in the main bar was also poor. The TV did not work and needed new batteries and the lights beside the bed were inadequate for reading. An easy chair would have been helpful in the room. We had dinner there the first night and of our main courses had to be sent back as it was cold and there was no apology and it was served re heated! Information at the desk about travel by bus and or rail was insufficient. Staff were very courteouos and helpful.
The design aspects of the hotel and its location are real plusses.

Room Tip: Best rooms are ocean views.
  • Stayed: April 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Derek4S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farol H, Gerente geral at Farol Hotel, responded to this reviewResponded 13 April 2016

Dear Mrs. Andrea & Mr. Derek Staveley,

First of all, I would like apologize for the overall discontentment experienced during your stay. I hope that you had, however, a safe journey home.
I would like to assure you that your feedback is of the highest importance in ensuring that we continually deliver the finest service to our guests, as we always strive towards exceeding all expectations. I am therefore displeased to read that on this occasion we failed to do this.
The issues that you have experienced have been taken very seriously and acknowledged. Our staff will assure that the flaws and needs pointed out within your Room, Restaurant, Reception and Maintenance service will be duly corrected and improved.
We sincerely expect your next stay at Farol Hotel, will meet your entire expectations.

Kind Regards,
Ana Maria Tavares,
Managing Director

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