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All reviews overlooking the marina within the walls old fortress citadel walls historic setting taberna da indoor pool rooms are modern unique hotel breakfast restaurant sun deck small window superior room breakfast room stayed longer lovely town excellent hotel
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Reviewed 4 weeks ago

Pestana Cidadela lost most of its gliry alrwady at the first experience. Room was badly late. Sauna/spa facilities are unusable. No washing items and saunas not even medium warm. Location is just great but does not solve the failures in basic things.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Pestana Hotel Group
Thank IlkkaK120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCFCidadela, Diretor-Geral at Pestana Cidadela Cascais, responded to this reviewResponded 4 weeks ago

Dear Ilkkak120,

First of all we would like to thank you for taking part of your time to share your experience on TripAdvisor. We are sorry that our facilities didn't match with your expectations. Some of the mentions details will be verified in order to solve it as soon as possible. We will be honored in welcome you again in the future and show you our improvements.

Receive our best regards

José Carlos Fernandes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018

History, art and culture all rolled into one.
Don't bypass this place, it is excellent. The Citadel Art District....contains within its walls a superb collection of Rogerio Timoteo's sculptures on public view, plus his small gallery where you are privileged to be able to meet him and talk about his working process and his amazingly beautiful pieces.

Stayed: September 2018, travelled as a couple
Thank Bobalobajob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCFCidadela, Diretor-Geral at Pestana Cidadela Cascais, responded to this reviewResponded 17 September 2018

Dear Bobalobajob

First of all we would like to thank you for sharing such nice words about Timoteo's sculptures and his work as an artist, we will definitely share your words with him and with all the artists in the citadel.

We will be honored in welcome you again.

Regards


José Carlos Fernandes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018

Great luxury resort property next to the beautiful marina, part of the Pestana chain, the most popular hotel brand in Portugal. Unusual and unique hotel, not only because it is situated inside the old fort, but because is in the art district, surrounded by art galleries. It is away from the center, yet a short walking distance to the resort, making it a pleasure to retreat to it at the end of the day or at anytime. Rooms are huge, sparkling clean, and very quiet (we stayed in a room facing the courtyard). Excellent buffet breakfast, make sure you get a table outside, and you will be eating facing the stunning marina and the Atlantic, an absolute pleasure. Great, friendly, and attentive staff. Another nice feature is that the hotel provides bikes based on availability.

Great vacation tips when there. You can walk or bike on the boardwalk (they call it the promenade) from Cascais to Estoril, a relaxed one hour walk along the beach and the Atlantic. The views are stunning. You can also walk or bike on the other side of the resort, from the Fort (Citadela) to Boca de Inferno, which is simply spectacular and jaw dropping. In my opinion, the Baixa de Peixe and Boca de Inferno restaurants are probably the best places to eat, especially if you enjoy fish or seafood, although there is no shortage of great restaurants in Cascais, particularly in the center of town. Have fun!

Room Tip: Courtyard rooms are very quiet.
Stayed: September 2018, travelled as a couple
Thank Calin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCFCidadela, Diretor-Geral at Pestana Cidadela Cascais, responded to this reviewResponded 17 September 2018

Dear Calin P

We would like to thank you for taking part of your time to write your positive words on TripAdvisor, your kind words were very much appreciated and we hope to welcome you again at Pestana Cidadela Cascais, Pousada & Art District. Wed are 100% sure that your kind comment with such good tips will be much appreciated by future guests with interest to stay in the area. Will be an honored to welcome you again.

Receive our best regards

José Carlos Fernandes
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018

Well located hotel, convenient fir the town and beaches and local facilities. Very nice to stay in a wonderfully renovated old fortress, big variation of rooms with different aspects/outlooks e.g ranging from characterful fairly enclosed rooms with vaulted ceilings and limited outlook, to larger expansive rooms with wide open views to sea or courtyard, so it's worth checking out versus your individual needs. Nice to be in the middle of so many artistic works, sculpture and wall art. Excellent, hardworking and friendly staff. Very welcoming indeed

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank roderickaird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCFCidadela, Diretor-Geral at Pestana Cidadela Cascais, responded to this reviewResponded 17 September 2018

Dear roderickaird

We would like to thank you for taking part of your time to write your positive words on TripAdvisor, your kind words were very much appreciated and we hope to welcome you again at Pestana Cidadela Cascais, Pousada & Art District.

Receive our best regards

José Carlos Fernandes
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018

The Pestana Cidadela Cascais is a beautiful property. Within the walls of an old fort, surrounded by the beauty of Cascais, with artists' studios on the property - staying here is like a dream state. The breakfast buffet is awesome - nowhere have i ever stayed where the buffet included a fresh honey comb each morning. The room that we stayed in featured an artists' rendering on the patio, and the amenities - indoor pool, spa, sauna - were there for our every need. Best of all is the staff, who are attentive and responsive. I love this property and hope to visit again soon.

  • Stayed: September 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank travelin_friend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCFCidadela, Diretor-Geral at Pestana Cidadela Cascais, responded to this reviewResponded 17 September 2018

Dear Travelin_friend

We would like to thank you for taking part of your time to write your positive words on TripAdvisor, your kind words were very much appreciated and we hope to welcome you again at Pestana Cidadela Cascais, Pousada & Art District.

Receive our best regards

José Carlos Fernandes
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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