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All reviews ancient aqueduct glass wall very nice hotel the ground floor swimming pool spa walls city portugal tub corridor blinds
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Reviewed 29 October 2020 via mobile

We were two nights in this hotel and all of the restaurants and places were closed in the city due to Covid + low season effect. We were obliged to eat our 3 meals in the hotel and NOTHING elsewhere and my husband ate a bad piece of meat in the restaurant of the hotel. He was sick for 3 days and was diagnosed by a doctor as having been food poisoned. We asked that the meal were reimbursed to us and it was immediately refused by the management of the hotel. If you were to choose a hotel in Evora, I would, for sure, advise against this hotel if you don’t want to be badly sick.

Date of stay: October 2020
Trip type: Travelled with family
2  Thank Guidedunonroutard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luís Marcão, Other at M'Ar De Ar Aqueduto, responded to this reviewResponded 7 November 2020

Dear Mrs. Anne Caroline Faure,
We thank you for your visit and we regret the bad weather that occurred during the weekend that you were with us, coupeld with the restrictions imposed by the covid19, which, as you informed us, did not allow you to enjoy the city as it was expected.
We are sorry for your husband, but we have no responsibility for what happened.
Our restaurant is certified and complies with all food safety measures (HACCP - Hazard Analysis and Critical Control Point).
We are available to provide any additional clarification you may need.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2020

Extremely well located hotel, within walking distance of Évora's city centre and main attractions. Very well designed infrastructure, although some materials feel cheap (ex. fake stone on some common areas). But the worse is the service and maintenance. 1. Spider cobwebs on the room terrace; 2. Ripped shades on the room and stained blinds on the window separating the tub from the room; 3. Noise from the corridors and halls from the cleaning team, using the vacuum cleaner in the vacant rooms with the doors opened ajar since 9:00 am, not the nicest wake-up call....; 4. We left the room before 10 am and went back after lunch past 15:00, but the room was not serviced and then we get a phone call at about 18:00 from the reception to check whether we wanted the room cleaned since we have allegedly stayed in during all day with a non disturb sign at the door (!!!!); 5. Less than 1 m distancing between tables at breakfast in total disrespect for the current laws for mitigation of the COVID-19 outbreak; 6. Loose tiles and other broken parts on the floor of the swimming pools; 7. We forgot a pair of socks on the room bathroom, but according to the hotel nothing unusual was reported by the room servicing team (probably the same people who didn't service our room); 8. First night at the bar and ask for a quite expensive single malt whiskey which is served with 3-4 huge ice rocks, totally ruining the experience; 9. Second night at the bar, ask for single malt whiskey and stress I do not want ice, the nice barmen explains the barmaid in the previous day was not experienced but he knows it all, but I ended up to have to point to the bottle of the whiskey I wanted (from their menu of course) since he seemed never to have hear of it, although it was on the bar menu and on display at the bar....; 10. I have complained of many of these issues at the reception and was promised to have feedback form the management, none received....

Date of stay: October 2020
    • Location
    • Sleep Quality
    • Service
1  Thank BSF-Lx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2020 via mobile

Nice and convenient hotel. Altough Covid-19 doesn’t make things easy, we felt very relaxed and safe. Clean and cosy rooms and the whole city within walking distance. We tried the restaurant and this is definitely worth the visit! The premium wine selection with the menu was amazing for a very reasonable price

Date of stay: August 2020
Trip type: Travelled with family
Thank 26rafs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2020 via mobile

No Netflix on TV rooms. My room TV is a smarttv. It would not hurt to have netflix. I asked at the reception and i was told that is hotel policy. The hotel is great, good service, room is great and clean.

Date of stay: July 2020
Trip type: Travelled with family
Thank Jorge S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2020

Before heading to Spain after our journey in Portugal, my wife and I spent a couple of days in Evora. While in Evora, we stayed at M'Ar De Ar Aqueduto. In contrast to the remains of the ancient aqueduct which still stands within a short walk, this hotel features smooth lines and modern appointments throughout, including the lobby and the rooms. The color palette is neutral and features shades of gray, black and white. The staff was friendly and accommodating with both check-in and check-out going very smoothly.

We stayed in Room 106, which is on the ground floor and a short walk from the lobby. The room was comfortable, but simple with a comfortable bed and a spotlessly clean modern bathroom. The wood floors did add a bit of warmth to the room. The hotel includes a lovely outdoor landscape which includes a swimming pool with an ample amount of chaise lounges and towels for guests. The outdoor garden also offers great views of the nearby aqueduct. The hotel also has the DeGust’Ar Restaurant on site which is a great convenience for guests.

M'Ar De Ar Aqueduto provided a comfortable “home” during my short stay in Evora.

Date of stay: September 2019
    • Value
    • Location
    • Service
Thank jonahNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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