The hotel is well located, the building has a good standard But there are problems that must be adressed and solved.
As the lack of the cleaning staff.
Althought I had asked in the morning, after the breakfast, for the room to be done before lunch, when I arrive at 3 pm it wasn’t still cleaned . When I complained, the staff answered me that they were preparing first the rooms for the new guests !! The others could be done until 5pm!
Another problem, that I had, was the parking of the car, they called my room at 11 pm !!, because it was occupying an area of a second slot,
I went to the basement and for my surprise there were a significant number of empty slots!
They have a problem with the workers, and this I clear understood in the meeting that I had with the director; there isn’t a lead, so everyone does what seems right to them and without any common sense
They are very ill prepared
They don’t understand that a pleased guest will recommend the place and if he returns he will come back
The price charged isn’t equivalent to the services offered
It’s a pity, for the first time I wrote a complain in the oficial Portuguese log bookMore
- Free Wifi
- Room service