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Reviewed 1 September 2020 via mobile

Staying in this hotel felt like being in a museum. Full of history, - so being a guest would probably require some appreciation of the rich history of the location which goes back almost 800 years. This is the best place to stay in Estremoz and, being a formal royal palace, very impressive. Service was at times slow due to COVID-19 - one had to be patient which we gladly were, knowing that the very friendly employees were doing their best to follow the hygiene processes and everyone safe. A very special place to be and probably not something for a mainstream taste. We would have wished some modern elements in the rooms and some practical stowage spaces (e.g. for towels) in the bathroom and some practical elements in the room (such as some more space to store clothes or a little table in the room).

Date of stay: September 2020
Trip type: Travelled with family
2  Thank tomhsu
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
maria jesus bordalo, Gerente geral at Pousada Castelo Estremoz, responded to this reviewResponded 2 September 2020

On behalf of our entire team at Pousada de Estremoz,Santa Isabel, I would like to thank you for taking the time to complete our survey and provide us with your feedback. Your opinion is very important for us to continue improving our service.

We were delighted to hear that we met your expectations.

It was a great pleasure for us to have you as our guest and we look forward to welcoming you again at our resort.

Best regards,

Pousadas de Portugal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2020

Magical castle hotel with magical views in a magical hill fortress town.
Common areas and halls were great (did i mention magical). Have drink in the hall at the bar. Restaurant was the only game in town (another place across the courtyard was closed for the season I think). It serves good local cuisine.
Hotel rooms are decorated in a kind of 17th or 18th century style (my wife found them dated and tired. I found them charming.).
Have wine and cheese in little store as you come through the gates. Great wine and local cheeses and sandwiches.
Great area. We only stayed 2 nights but one could park themselves in a few places in the area for a couple of weeks to take it all in.
Like other Pousadas, offered a very good breakfast.
If you have trouble walking, a castle hotel like this might be a daunting proposition (there is an elevator so walking is doable with some effort).

Date of stay: November 2019
    • Value
    • Cleanliness
    • Service
2  Thank shawns280
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
maria jesus bordalo, Gerente geral at Pousada Castelo Estremoz, responded to this reviewResponded 24 August 2020

Dear Guest.,
Thank You very much for your visit before de wourld pandemy.
We hope you come back soon.
Best regards,
Maria de Jesus Bordalo

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Reviewed 23 February 2020 via mobile

This Pousada is one of the best ever. Quiet and peaceful. The room is spacious and very private. The decoration is really exquisite.
Besides that, the breakfast is amazing and the restaurant Rainha Santa Isabel has wonderful dishes and class A service provided by mr. Isaurindo. It is a place to remember and return. The cost is compatible with everything offered.

Date of stay: February 2020
Trip type: Travelled as a couple
3  Thank Galante2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Meander822878, Gerente at Pousada Castelo Estremoz, responded to this reviewResponded 3 March 2020

Dear Guest.,
Tnank you for taking your valuable time to post your review in our page.
I am delighetd to read your comments and I am happy that you had a nice experience with us.
Kind regards,
Maria de Jesus Bordalo

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Reviewed 12 February 2020

Pousada Castelo Estremoz is a hotel like no others. The decor, the marble staircases, carpeting, bar area, and lighting places you square in the middle of a museum. I loved every minute I spent there and definately will return.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Smiles3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Meander822878, Gerente at Pousada Castelo Estremoz, responded to this reviewResponded 3 March 2020

Dear Guest.,
Thank you veru much for visting us as well for posting you review.
Glad you had a great Time.
Kind regards,
Maria de Jesus Bordalo

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Reviewed 26 January 2020

If you like ants and damp rooms you may feel good. If not please look for another place in the surrendings. The hotel is very good situated, and very beautiful; but with these leaks it absolutely cannot be recommended.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Gerard B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Meander822878, Gerente at Pousada Castelo Estremoz, responded to this reviewResponded 16 February 2020

Dear Mr. Gerard.,

We appreciate your visit and deeply regret not having lived up to your expectations. In fact, the Pousada is located in Castelo and it was certainly a punctual problem that can be seen in changes in temperature outside. We hope to have the opportunity to receive you again so that you can enjoy a more pleasant stay.
Kind regards,
Maria de Jesus Bordalo

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