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Game Refilwe K
Gaborone, Botswana

Baecation

5.0 of 5 bubblesReviewed 02 Jan 2020
The staff was super friendly, and very helpful. They offered their services with cheerful faces, showed @ interest and effort in making our stay not only in khayamanzi awesome but in Harties as a whole, they made fantastic suggestions on activities. Food was delivered on time and according to individual preferences.
Date of stay: December 2019
Room Tip: Room 3, has a fantastic garden view is closer to the pool
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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    Reviews (265)
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    Traveller rating
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    Traveller rating
    132
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    All reviews enjoyed my stay guest house rooms are clean at home a lovely stay guesthouse massage peace
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    23 - 28 of 265 reviews
    Reviewed 31 December 2019

    The service was terrible.

    Staff without customer experience

    We showered with cold water

    The breakfast was too limited and not tasty at all

    On the day of our booking our rooms were not ready, was moved to another lodge with limited rooms and could not cater all of us

    We had to argue for 30min until we were given enough space for all of us.

    The staff has no customer service at all, the way she speak to customers is very bad, she needs training .

    She was showing us attitude daily (Memory).

    Waiter called blessing was the best.

    Date of stay: December 2019
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank Valetia N
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    217CarlW, General Manager at Khayamanzi Guesthouse, responded to this reviewResponded 2 January 2020

    Dear Valetia,

    First of all please allow me to sincerely apologize for your bad experience with one off our members of staff and be sure that this incident will be investigated further and the appropriate disciplinary actions taken. There is no justification for bad, rude or unfriendly behavior from a member of staff towards any guests under any circumstance and further training will be provided once all information about the situation was obtained from our staff member.

    However, please note that due to a severe load shedding schedule that hit not only Hartbeespoort, which left us without power for 12hours on some days, but the entire country as you are well aware of, the Hartbeespoort area ran out of its normal municipal water supply due to pumping stations that could not fill the reservoirs and supply us with water at Pumleni Guesthouse where you reserved your original accommodation. It was not a case off not being ready it was, there was no water and I am sure you can understand why we informed you in advance of the situation and offered you alternative accommodation which you accepted.

    On your arrival we even offered you an additional room at no charge to accommodate you even further which you accepted.

    Valetia it was our uttermost goal to provide you with the best experience ever and the accommodation we offer was actually an upgraded property with more amenities which you accepted.

    We apologize again, sincerely and will deal with our member of staff appropriately. We understand your upset and review on Tripadvisor however, we do feel that the remedial actions taken to accommodate you at a secondary property was more that adequate. Our breakfast has received numerous positive reviews which you can find on this platform.

    We will relay your kind message about Blessing to him. He is a very good staff member and we hope to welcome you back again soon.

    Kind regards,

    Eric Roos
    General Manager.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 December 2019

    My daughter and myself had a fantastic day. The staff was amazing - very friendly and super helpful. We really enjoyed the breakfast but a bit more variety would be better. Overall our stay was enjoyable.

    Date of stay: December 2019
    • Trip type: Travelled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank alongw986150
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 November 2019

    It was wonderful to stay at your establishment. Shout out to Shylet and Blessing. They are the ones that ensures that your place runs smoothly. Shylet was vey friendly and assisted us with everything we need. She informed us of the water burst on Sunday morning and stated that we can check out only after the water came back. Blessing, blessing blessing. Thank you for ensuring that our breakfast was fresh and delicious. I would recommend Khayamazi to anyone with the current crop of staff of have there.

    Date of stay: November 2019
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank 1959Stanley
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 11 November 2019

    Shylett is welcoming, friendly and super helpful. The overall experience was lovely and I would go there again. The rooms were clean and breakfast was value for money. Our room was more than we expected.

    Date of stay: November 2019
    • Trip type: Travelled with friends
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank nkouma877751
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 8 October 2019

    Khayamanzi Guest House is awesome! The room was beautiful with a nice big bed! Great shower! We loved the outdoor chair and table provided in our "patio". Shylet is an excellent host! She made us feel right at home. The guesthouse is convenient and close to amenities. The Dam was also a short drive away from the House. The breakfast was delicious however I we would have appreciated sausages in our breakfast. The breakfast nook is also a great place to sit and enjoy your meal. I definitely recommend this place!

    Date of stay: September 2019
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank langanaledi
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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