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“"From good to great"”
Review of Satto

Satto
Ranked #5 of 84 Restaurants in Curridabat
Price range: US$5 - US$20
Cuisines: Sushi, Japanese
Dining options: Delivery, Takeout
Restaurant details
Dining options: Delivery, Takeout
Reviewed 17 October 2016

This restaurant continues to generate great feelings and comments. The food is marvelous and the service is very good. A little place to really enjoy!!

    • Value
    • Service
    • Food
Thank SBE73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 64 reviews

Reviewed 12 May 2016 via mobile

I visited this place based on previous reviews and they didn't disappoint. Food is good, price is fair and the restaurant is clean.

Thank BryanV255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2016 via mobile

Nice little place in San Pedro. Sushi was fresh & prices very reasonable. Service was good & food came out quick.

Thank Simon Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2015

This restaurant allows you to enjoy excellent custom-made and unique sushi creations. Optimal freshness and savor on all their dishes. Nice small site which should enable personalized service but it was a bit slow and reactive.

    • Value
    • Service
    • Food
Thank SBE73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2015 via mobile

We visited Satto tonight based on the previous reviews we saw here. Although we had a 9 pm reservation for 2, we showed up a bit early but still we were seated fast. After we ordered the apps and beers showed up in the first ten minutes but after that we waited for about one hour for our sushi and sashimi order. The wait staff were not present at all, I had to get up and go to the sushi bar to ask to which they seemed dumb founded and a bit clueless about our order. After that it took them about 20 more minutes to deliver our rolls. The sushi was good but sadly it wasn't worth the wait.

Thank Agnes D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Otto J, Manager at Satto, responded to this reviewResponded 30 August 2015

Good Afternoon Agnes. We wanted to thank you for visiting our restaurant and for giving us your feedback about your recent experience. We want to address your concerns and have the opportunity to improve our operation.

The day that you reserved and visited us was Friday night. It was an unusual night for us, we had a full restaurant, big take out orders and we were short staffed for reasons out of our control. Usually customers order's are divided, half sushi and half hot dishes, but that night sushi had an unusual high demand.

Our sushi is crafted as soon as a customer orders it. We have no pre elaborated sushi to ensure the highest quality and freshness and this means that our customers have to wait for their sushi to be made within a reasonable amount of time

In your case, nothing justifies the long wait for your food and we are very sorry about this. We were aware of your situation so we tried to compensate by doing a 15% discount to your bill. I still understand your feeling about the long wait and we do want to do the right thing and we would love for you to give us an opportunity to prove ourselves that this is not what happens regularly.

Please accept our apologies and come back to our restaurant whenever you want to give us a chance. I will authorize a 50% discount on your bill and hopefully we can all leave this bad experience behind.

In case you want to reply back please use our email (you can't respond here anymore) and I will get back to you with any other questions or concerns you may have. Our partner from NY would also like to hear from you as he also wants to ensure that you are treated the right way. Our email is restaurantesatto@gmail.com

Thank you so much in advance, hope to hear from you soon.

Otto J. Cheng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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