We requested the sofa bed to be made up. Took 3 phonecalls to get the message across (spoke to 3 different people!!) and a charge of € 25,-. Arrived at the apartment, no sofa bed made up in spite of our credit card already being charged. After the weekend it turned out they had hidden the sheets and duvet in the sofa bed..... We obviously never used it, but still had to pay!
Unfortunately we received not a prompt answer, so that we had to stay in the apartment despite of all. We were in 4 people: one ancient and 2 obese people full of luggage since we have been travelling in Europe for 2 weeks.
We had to climb more than 100 stair steps, carrying such bags to the 4th floor. Just above the 2nd floor we found a special lift (for the luggage).
We are very upset with Booking since such information was not available in the reservation site, and we Will certainly consider that in the future!
We arrived at night and in the surroundings there is nothing open, no supermarket, no restaurants, no parking in the building and not near the apartment, anyway it was a very bad experience, I do not tell any friends.