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Reviews (559)
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All reviewsdiamond districtcentral stationfew minutes walkfree wifiold towncity centreyogurtrubens housewithin walking distanceexcellent breakfastclean bathroombreakfast roomcomfortable staycomfortable hotelhotel is situatedbig roomdouble bed
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Reviewed 4 weeks ago

We have often stayed at this hotel in Antwerp. And it seems to me that every-time we go it has changed hands, Noticeable because of the breakfast room.
It is near the centre of Antwerp, near the Diamond area and a five minute walk from the central train station.
The rooms are spacious, and the cleaning staff are really good and friendly. Oh, the people at reception too.
The only thing is the price for parking €19 a day, so stay for four days and.....but I don't know what they charge in Parkings, so perhaps this is unfair comment. But otherwise the hotel is very good.

Room Tip: become a member of their rewards scheme
  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Hotel Manager & Astoria Team at Astoria Hotel Antwerp, responded to this reviewResponded 1 week ago

Dear Dennis,

Thank you very much for your loyalty and the time taken to write this review.

It is always a pleasure to welcome back returning guests, and we are glad you appreciate the improvements in our service. Thank you for all your positive comments about our facilities and our team members, who work hard to ensure that we deliver the best service and meet your expectations.

We are sorry you find our parking rates a little high, the average price for public parking is 18 euros per day. However if your prefer, as in most big cities, a Park & Ride service is available which could save you the parking fee.

We all look forward to the pleasure of seeing you again on your next visit. Many thanks,
Myriam (Hotel Manager) & Astoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

We stayed just one night, free parking near town as Sunday. Hotel would charge €19 to park car in secure car park. Area not brilliant but fairly close to town and central station. Room good, nice little complimentary touches and good tv! Staff really friendly and helpful. Bath had a couple of hairs in it but overall clean. Noisy in the morning with traffic on a weekday. Not anything major to complain about, good value.

Stayed: June 2018, travelled as a couple
Thank Ericaeve94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Astoria Hotel Antwerp, responded to this reviewResponded 5 weeks ago

Dear Ericaeve.

Many thanks for your kind comments about your recent experience at Hotel Astoria Antwerp.

Your kind words about the friendly and professional service you received from our team members are much appreciated.

We are glad you appreciated our proximity to the town centre, which is at only a 10-minute walk away.

It's great that you were able to find free parking, a space in our secure parking is an option that can be decided upon arrival.

We do have rooms at the rear of the building, which although may not have such an interesting view are quieter for light sleepers. Please let us know your preference when booking or at your arrival.

Thank you for mentioning the special attention we pay to detail in our rooms.

We look forward to seeing you again in the future.

Kind regards,
Myriam (Hotel Manager) & Astoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2018

Rooms are big, clean and comfort, personnel is very friendly and client-oriented and the hotel's location is extremely right - in the heart of Diamond District, close to Central station, Meir, Grote Markt, MoMA and other attractors. It's pretty good to choose it every time to live in Antwerpen

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sergey_Lozinskiy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Hotel Manager & Astoria Team at Astoria Hotel Antwerp, responded to this reviewResponded 8 June 2018

Dear Sergey,

Thank you for such an excellent review and a five-star rating!

We are pleased to know that your recent stay at Hotel Astoria Antwerp was wonderful. We are indeed located in one of the perfect spots of the city, 10 min walk from the historical part of Antwerp. We hope you visited the Cathedral of our Lady, the zoo, Stadsschouwburg, Rubens house, Het Steen Castle among other places. It's nice to know that you enjoyed the location.

Thank you for all your compliments. We aim to provide a comfortable atmosphere, along with the modern amenities to our every guest in the affordable packages. Our dedicated team always aim to give the best experience and personal care to our every guest. We are happy that the room and all the facilities were to your satisfaction.

We look forward to welcoming you for another memorable stay. All the best.

Myriam (Hotel Manager) & Astoria Team

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Reviewed 24 May 2018 via mobile

This 3 star hotel was a pleasant surprise. It was the largest room we booked on our tour of Amsterdam, Belgium & Luxembourg which began on May 18th. For a 3 star hotel it was comfortable and the location was within walking distance of the central train station (about 7 minutes), and about 15
Minutes walking distance to the old town center. The included breakfast was adequate, but not memorable. Coffee to weak, and scrambled eggs mediocre at best. However, the breads were fine, and a good selection of fresh fruit and yogurt. Front desk staff friendly and helpful.

Stayed: May 2018, travelled as a couple
Thank Jeffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Astoria Hotel Antwerp, responded to this reviewResponded 26 May 2018

Dear Jeffery,

Thank you for taking time to share your valuable review. We appreciate it.

We are so pleased to know that you had a wonderful stay during your stay at Astoria Antwerp.

We hope you enjoyed visiting the historical part of the city, the Cathedral of our Lady, the zoo, Stadsschouwburg, Rubens house, Het Steen Castle among other places.

Thank you for your compliments especially on our service. Your comfort is our priority. Hence, we aim to provide spotless, attractive and spacious rooms with all the modern and essential amenities. We are happy that we met your expectations.

We have taken note of your comment regarding the breakfast and understand it was not entirely up to your expectations. However, we have passed it to our relevant department and once again, thank you for your feedback. We always welcome such remarks to improve our service quality.

We wish you all the best for rest of the tour and hope to welcome you again.

Best wishes,
Myriam (Hotel Manager) & Astoria Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018

I found the staff at this hotel outstanding. They really did all they could to help and advise us during our stay. The rooms were good, excellent location, easy to find and just short walk from great restaurants and bars.

  • Stayed: May 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Martin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Astoria Hotel Antwerp, responded to this reviewResponded 15 May 2018

Dear Martin,

Thank you for taking time to share such a positive review.

We are so pleased to know that you and your family had a wonderful stay at Hotel Astoria Antwerp. It is humbling that we made such an impression on you and we especially thank you for your compliments on our service.
We strive to give the best experience to our guests to make your stay as comfortable as possible.
Hence, we always ensure that you receive the personal care during your stay with us.

We are happy that our recommendations worked out and you enjoyed the location too!

We are indeed located in one of the best places in the city.
We hope you enjoyed visiting the historical part of Antwerp, the Cathedral of our Lady, the zoo, Stadsschouwburg, Rubens house, Het Steen Castle.

Our team is very happy that we met your expectations and also the room and all the amenities were to your satisfaction.
We look forward to welcoming you again for another pleasant stay.

All the best.
Myriam (Hotel Manager) & Astoria Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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