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Reviewed 15 September 2018

Brilliant views at the centre from the 10th floor, very silent and peaceful,slept really well. My 5-year old daughter loved it. We travel a lot and stay in hotels between flights, so she is used to the drill, but with the views at the city at night, the trains and the windmills, this one really made the impression. She wants to go back.

Room tip: Standard room
Date of stay: September 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank olipN558HQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henriette_Ouwehand, Front Office Manager at City Resort Hotel Leiden, responded to this reviewResponded 19 September 2018


Dear guest, Thank you for your kind words about your stay in our hotel in Leiden. We appreciate you taking the time to share your experience on TripAdvisor. Good to hear that your daughter love it, we are looking forward to welcome you and your family back in Leiden. Safe travels and best regards, City resort hotel team Leiden.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018

The location is great if you need to go to the LUMC. if you are in Leiden for something else probably better to stay elsewhere. The building is a strange mix of office, hotel, sport centre, car park, and small shops with a terrible smell of fast food in the entrance. There is no proper hotel car park, the pool is only free until 10am, and the room was noisy and poorly fitted.

Room tip: large room, strangely fitted, noisy corridor.
Date of stay: September 2018
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank stephg811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henriette_Ouwehand, Front Office Manager at City Resort Hotel Leiden, responded to this reviewResponded 19 September 2018

Dear guest,
Thank you for your feedback on TripAdvisor. I'm sorry to hear that your did not had an excellent experience in our hotel. We will do our best to improve our hotel and its services. We hope to welcome you again, the next time you visit the LUMC. Best regards, City Resort Hotel team Leiden.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2018 via mobile

I stayed with my boyfriend for a weekend here. We enjoyed the whole experiwnce of hotel, wellness and restaurant. The hotel is nice, we book a junior and it was very big! The bed is comfortable and it has the right forniture.

The location is great although the view of our room was just pointing to the university, constructions and trein... I was expecting something else for what I spent here....

I gotta say I am quality manager in a leading hotel of the worls in amsterdam so I am a bit picky. The bathroom was not very clean... mirror was dirty, the sink has not been clean properly for months or years... i recommend to use some special products for the calc and maybe small tools to remove that awful calc from everywhere... the hairdryer was completly full of dust... walls were damaged and with black scratches easy to remove with a spong...

I called at 21pm to reception because the remote control was not working... they told me to go downstair and get some batteries... not what I was expecting from the service as the hotel is divided in 2 different buildings and you really have to get out to go reception from 11th floor...

Conclusion... It was a good experience for only once... wont come back and I would not actually recommended as hotel if you are not planning to go to the wellness.

Date of stay: August 2018
Trip type: Travelled with family
Thank Cristina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henriette_Ouwehand, Front Office Manager at City Resort Hotel Leiden, responded to this reviewResponded 31 August 2018

Dear Christina,
We appreciate you taking the time to write a review of your stay with us. Thanks for your honesty and we will take the comments seriously to improve our hotel and its services. We hope to welcome you again! Best regards, City Resort Hotel team Leiden.

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Reviewed 15 August 2018

Lovely hotel // beautiful breakfast room // very spacious bed // beautiful view // good food in the well-located restaurant // friendly staff // just one remark: the hotel is hard to find, because there is no signace

Room tip: the hairdryer did sometimes work and sometimes not, so check it in advance
Date of stay: August 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank rousseau_nic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henriette_Ouwehand, Front Office Manager at City Resort Hotel Leiden, responded to this reviewResponded 17 August 2018

Dear guest,
Thank you for your positive review on Tripadvisor. We hope to welcome you again, next time when visiting Leiden. Best regards, City Resort Hotel team Leiden.

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Reviewed 12 August 2018

City resort Leiden is a very good option for stay in Leiden, Netherlands. It is just besides the Leiden centraal station and city can be explored from here by walking through beautiful sights. It has good fitness center and ample space for corporate meetings.

Room tip: check for rooms which are opposite to railway station side
Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank amitp2851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henriette_Ouwehand, Front Office Manager at City Resort Hotel Leiden, responded to this reviewResponded 17 August 2018

Dear Amit,
Thank you for your positive review on Tripadvisor. We hope to welcome you again when visiting the Netherlands. Best regards, City Resort Hotel team Leiden.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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