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Reviewed 28 June 2018 via mobile

My late evening check-in was carried out by a rather intense chap who’s customer service skills were not at the highest level. Some additional training will no doubt prevent other guests like me having to traipse backwards and forwards to their rather distant room to resolve minor issues.
Room 046 was fine and bathroom was small but the bed comfortable and my poor humour caused by tiredness and the evening staff, was rectified the next morning my the jovial shuttle bus driver the next morning to the airport...

Stayed: June 2018, travelled solo
1  Thank 157DavidM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marchel M, Guest Relations Manager at Park Plaza Amsterdam Airport, responded to this reviewResponded 13 August 2018

Dear David M,

Thank you for taking the time to share your feedback. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations as from the moment you are checking in
Should you have any concerns during or after your stay, please reach out to any of our employees directly.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018 via mobile

Stayed for a night before leaving Amsterdam for London in this sizeable airport hotel. Room was of standard size and breakfast room was big.

Breakfast dishes were standard though and service was so-so.

Would recommend to stay here the night before or after flights.

Stayed: June 2018, travelled as a couple
Thank jaqu1324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2018

The hotel is really nice and clean, perfect if you want to relax. Very close to the airport and also the hotel has a bus to pick you up from the airport. The tram stop is no very close to the hotel is like 10 min walking is fine at the day time but not if is night time.

Stayed: March 2018, travelled as a couple
Thank Katherin d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marchel M, Guest Relations Manager at Park Plaza Amsterdam Airport, responded to this reviewResponded 13 August 2018

Dear Katherin d,

Thank you for your feedback and for taking the time to write about your experience. Its a pleasure to read that you had such a pleasant stay with us. We are sorry about the proximity of our hotel to the next tram stop as we understand this is not always very convenient at night time when our free shuttle service to the Airport has stopped at nighttime.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

Stayed there because I missed my connection at Schipol airport. Airline paid for room. Room very small. Shuttle to and from airport every 30 minutes (15 and 45) and takes about 15-20 minutes. Quick and efficient check in. Due to the location everything is very quiet.

Stayed: June 2018, travelled solo
Thank 510hannesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marchel M, Guest Relations Manager at Park Plaza Amsterdam Airport, responded to this reviewResponded 13 August 2018

Dear Hannes H,

Thank you for your feedback and for taking the time to write about your experience. We are happy to read that you appreciated the proximity of Amsterdam Airport and the efficient check in. We look forward to your next stay.

Kind regards,

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Reviewed 21 June 2018

Reception staff were excellent as were the restaurant and bar staff.
Breakfast was good. The room was tired, especially the bathroom. The room was not really clean enough. The important bits were clean, however the floors and windows needed more attention and the shower had black mould in places.
The room was quiet.

  • Stayed: June 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank keith w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marchel M, Guest Relations Manager at Park Plaza Amsterdam Airport, responded to this reviewResponded 11 August 2018

Dear Keith W,

Thank you for taking the time to express your comments regarding your recent stay, which have been brought to my attention.

With regards to your remarks concerning the room and cleaning services rendered, I have discussed your remark with the Housekeeping Manager and Chief Maintenance to take appropriate action to prevent re-occurrence. This certainly does not detract from any inconvenience caused.

All your comments are of great importance to all of us and will help us in our efforts to continuously maintain and improve the standards to the level you may expect from us. Therefore your suggestions are very much appreciated and always reviewed

We hope to have reinstalled your trust in our cleaning services and look forward to welcoming you again in the near future.

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