Similar issues to other reviews - they pack way too many people into the very small ice bar. Staff were not very welcoming and want to get you in and out as fast as possible. The main bar is also very small and uncomfortable, our entire visit only lasted 30 minutes.. not worth it!
First of all, we want to thank you for taking the time to write this review. We are honestly sorry to hear you found the Icebar to be too crowded and not as large as you thought and that did not allow you to enjoy your experience as expected. On the other hand, we are very surprised to hear you did not receive a warm welcome since our colleagues are always doing their best in order to make all our visitors feeling welcomed prior during and after their Xtracold Experience.
Please note, we are always trying to improve our product and services an consequently thankful for any feedback. We sicnerely hope you enjoyed your stay in the Netherlands.
With kind regards,
Xtracold Icebar Amsterdam