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Reviewed 3 weeks ago via mobile

We stayed there for a weekend, and it was perfect. The room was nice with all the things you need and a good size room for that standard. The shower was so good that it’s worth mentioning. We experienced only top service from the staff
And the location is really nice

Date of stay: November 2018
Trip type: Travelled as a couple
Thank 130henriettef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB37, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded 3 weeks ago

Dear 130henriettef,

Greetings from chilly Amsterdam.

Thank you for taking the time offer us your valuable feedback regarding your recent stay with us here at the Andaz Amsterdam. We are happy to read that you liked your room and especially our wonderful bathroom showers. We hope to get the opportunity to welcome you back in the near future.

Once again thank you for your feedback.

Kind Regards,

Gorka Bergareche
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Located within walking distance of many attractions. Situated on a quiet canal street it is an upscale property. Staff was extremely friendly and knowledgeable. Lounge is a small area but well appointed. Bartender in the evening (Martin) had exceptional drinks and he will describe how he came up with them.

Rooms are all beautiful and contain many "subtle" Amsterdam references - I found out from talking with the staff at a guest reception one evening. Part of the Hyatt chain I found it to be very personalized (not a chain feel at all). Several restaurants within a few blocks.

My favorite in Amsterdam

Room tip: higher floor, canal view
Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Globalroadwarrior13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB37, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded 3 weeks ago

Dear Globalroadwarrior13,

Greetings from chilly Amsterdam!

Thank you for your positive feedback about your experience with our bartender, Martin. We are very proud to have him on our team and will ensure he receives your feedback as well. We value your patronage and insightful comments and look forward to welcoming you once again to our beautiful hotel.

Kind Regards,

Gorka Bergareche
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Stayed again at Andaz by Hyatt. Great location on the Prinsengracht in the middle of the “nine streets” where you have all these great little shops. The other way you have the best antique stores in Amsterdam. Fantastic service, friendly people, great design by Marcel Wanders.

Date of stay: November 2018
Trip type: Travelled with family
Thank RenatodiCaprio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB37, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded 3 weeks ago

Dear RenatodiCaprio,

Greetings from the Andaz Amsterdam!

We appreciate the great post to TripAdvisor and want to thank you for taking the time to share your positive experience with the world. We are pleased to know that we exceeded your expectations and look forward to serving you again soon. Thanks again!

Gorka Bergareche
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I gave this review as average for the price I paid it didn’t not match the quality of room or service I would expect. I booked via Diners Club hotel program and received free breakfast and 85 euros to spend in the hotel. They allowed me many options to spend the credit and I am grateful for that.

The night I stayed there the hotel was the headquarters for a music festival. I had wish they told me that before as the lobby was very crowded and noisy. They did try to keep the library quiet so do give the guests a quiet area.

The rooms are modern, but be aware the sink is in the room and not a separate area. If you are traveling with a companion, this is not convenient if someone wants to sleep in the morning.

The breakfast is quite good and has many options. This was a highlight of this stay. However, the dinner menu is quite limited so I would look to places outside the hotel.

The gym is small with limited weight equipment and a few aerobic machines.

In summary, it was priced as a five star high end, but does not have the same level of finishes or amenities. So for the price, I would look to other five star properties.

Date of stay: November 2018
1  Thank loveroftravel30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB37, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded 3 weeks ago

Dear loveroftravel30,

Thank you for your feedback regarding your recent stay and for taking your time to leave a review. We greatly appreciate your business and sincerely apologize for our shortcomings.

We too are disappointed that we did not meet all your expectations and apologize for the inconveniences due to the Amsterdam Dance Festival experienced while you were a guest at our hotel. The ambiance of the hotel is very different outside the timeframe you visited. We hope that you will give us another chance in the near future to show you a true Andaz experience.

Once again, thank you for your feedback as this helps us improve the services we provide to our valuable customers such as your self.

Kind Regards,

Gorka Bergarache
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We visit Amsterdam on an annual basis and have stayed in a number of hotels but for us now The Andaz is our hotel of choice. Great design and friendly and efficient staff it is ideally located for restaurants, shops and cultural visits. The atmosphere is superb, the bar area a great place to rest and drink. Complimentary drinks at 6pm in the Library is a really nice touch. We wouldn't stay anywhere else when in the city and can't wait for our 2019 visit.

Room tip: A Queen Canal View room
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank CorneliusfudgeGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB37, General Manager at Andaz Amsterdam Prinsengracht, responded to this reviewResponded 4 weeks ago

Dear CorneliusfudgeGM,

Greetings from Amsterdam!

Thank you for taking the time to offer us your valuable feedback regarding you recent stay with us here at the Andaz. We are delighted to read that the Andaz is your hotel of choice while visiting the city. We cannot wait to welcome you back again!

Thank you so much for the recommendation here on TripAdvisor.

Kind Regards,

Gorka Bergareche
Cluster General Manager
Andaz Amsterdam & Hyatt Regency Amsterdam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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