Hotel refused to refund or offer any sort of flexibility on our booking due to covid restrictions. We booked the hotel almost 12 months ago with no knowledge of the current situation and have received 0 service for what we have paid for. Given the positive reviews we were really looking forward to our stay but will stay well clear of this place when we eventually get to Amsterdam! Shame on you for not supporting your customers through this difficult time
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Taking safety measures
Booking.com
We are unable to travel due to Covid restrictions and like others have reported the hotel would not give a refund. In the spirt of fairness I offered to forgo one night's payment and asked for one night refund to no avail. All we can do is avoid the place when we do travel.
The Hotel is located very close to the city center and central station so it is perfect. The staff was very kind and helpful. The rooms are very comfortable. In conclusion, it is perfect. If we come back to Amsterdam we will stay at Sabastians again.
We arrived late at night into a sleepy area of Amsterdam. We were greeted with a smile and shown to our room.
The room was compact, but stylish and everything we needed for our 3 night stay.
Room was cleaned everyday and the tea and coffee facilities topped up daily at no extra cost.
All the staff were smiley happy people who were always on hand when we needed any questions answering.
We didn’t stay in for breakfast as we found several places nearby for food.
I would definitely stay here again if we visit Amsterdam again, a great area to base yourself if you want to walk around the main areas. It was quiet so you could sleep in if you have late nights, but plenty open if you’re up and about early doors.
This is a very nice hotel, we only stayed the one night in one of the better rooms. The room was huge and the bathroom was enormous which was very pleasant. There is a nespresso machine in the room which we took full advantage of. Our room backed onto a quiet garden which was nice. The staff at reception were very friendly and welcoming with no fuss.
We ordered breakfast to our room for 0830. By 0840 I called the front desk who had clearly ignored our request despite this being clearly labelled on the form. They brought our food to the room but it had clearly been sitting on the table in the restaurant for several minutes as it was now completely cold and they brought us no cutlery to eat it with so we had to wait several more minutes for that. Should I really complain? Yes, this is certainly one of the more expensive restaurants and it's proximity to the train station means people will likely be travelling and have connections to keep so running late with breakfast is not acceptable.
Aside from this major foul-up the stay was very pleasant and I would generally recommend the hotel.
Fantastic hotel in central Amsterdam.
Clean, trendy and super service from the staff in ever way
Very nice decorated rooms in high standard, but like in all Amsterdam hotell, small.
Absolute valu for money!
I'll be back for sure
RECOMENDED
