We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor service”
Review of ROYAL98

ROYAL98
Reserve with
ROYAL98 is not available for your requested time. Choose another time, or search restaurants with availability.
The time you selected has already passed.
Ranked #416 of 4 662 Restaurants in Amsterdam
Price range: US$6 - US$40
More restaurant details
Restaurant details
Neighbourhood: Centrum
Description: Royal98 only works with fresh, local produce and offers quality service. The restaurant has a timeless and open character. Breakfast is offered in the restaurant and a bakery and deli is available where you can enjoy various sandwiches, fresh juices, salads and other healthy options. During lunch and dinner one can enjoy wood-over pizzas and fresh pasta's prepared in the open kitchen.
Reviewed 11 November 2018 via mobile

Stopped off for drinks and cakes for my wife’s 30th birthday, missed the cakes off the order which was fine so reminded them only to be told that they would bring them right away... 15 mins later I reminded them again, 10 mins later they gave us the bill. Completely disorganised and rude when I explained that we had been waiting for our cakes. It was disappointing and extremely overpriced for what it was. They need to focus on the customer experience rather than quick turnarounds on tables. There are much nicer places to go for drinks so don’t be victims of the tourist trap of this place and seek other nicer cafés.

Date of visit: November 2018
Thank cjtombleson89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1-ROYAL98, General Manager at ROYAL98, responded to this reviewResponded 13 November 2018

Dear cjtombleson89,
I would like to sincerely apologize that our staff came across as rude and not paying attention to your needs. This is certainly not the customer experience we aim to provide and we have immediately reviewed your comments internally to prevent this from happening again.
We very much hope that you will give us another chance to show you that ROYAL98 is not just another tourist trap.
Warm regards,
The ROYAL98 Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (395)
Traveller rating
Traveller type
Time of year
Language

10 - 14 of 395 reviews

Reviewed 10 November 2018

Royal 98 (or one word, Royal98) is located at 98 Damrak. Royal98 provides the best meal in Amsterdam. The seating allows plenty of space, in a city where restaurants are often too crowded. The staff members are friendly, attentive, and communicative. A menu is available in English.

We ordered two pizzas, and the "Spicy Beef" pizza is a delight, by the far the best meal I have had in the city. Royal98 was chosen for the clean presentation and spacious seating, but the food was the surprise that is still worth talking about.

The website of Royal98 indicates that all dishes are available for "take-away," that the hours are 7am-11pm, that an "all day dining concept" using "fresh and organic ingredients" from "local suppliers" is the emphasis.

But you don't need to go to the website to read all of this. Just go to 98 Damrak, which is the address of the restaurant.

Date of visit: October 2018
    • Value
    • Service
    • Food
Thank Thomsonville1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1-ROYAL98, General Manager at ROYAL98, responded to this reviewResponded 13 November 2018

Dear Thomsonville1,

We are extremely honored to read that you enjoyed our friendly and attentive staff, delicious pizza and spacious seating. These are the standards we strive for every day! We will definitely share your positive experience with the team and hope to welcome you back at ROYAL98 while visiting Amsterdam.

Warm regards,
The ROYAL98 Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2018

We had a wonderful spot of serendipity finding Royal98 on our last afternoon in Amsterdam. A warm welcome immediately greeted us on entry and we were seated in an extremely relaxed, comfortable, and tastefully decorated restaurant.

We both had the vegetarian burger with mixed potato and sweet potato fries, tasty and plentiful, with just excellent twistea breakfast tea. The waiter was a joy, professional, friendly, and well informed. A very memorable lunchtime experience. Highly recommended.

Date of visit: November 2018
    • Value
    • Service
    • Food
Thank Nimitta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1-ROYAL98, General Manager at ROYAL98, responded to this reviewResponded 13 November 2018

Dear Nimitta,

Thank you for writing this kind feedback for our future guests and highly recommending ROYAL98 on TripAdvisor. We are delighted to read that you enjoyed the warm welcome, relaxed atmosphere and the ‘excellent TwisTea breakfast tea’. We strive to make every visit a memorable experience and will make sure to do so the next time you visit us again.

Warm regards,
The ROYAL98 Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018 via mobile

Stumbled across this restaurant and so glad we chose to eat here. Friendly staff and great menu, we had a lovely meal here. Can recommend the Royal98 starter plate- great for sharing. The duo frites were divine also

Date of visit: November 2018
Thank 215helenp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1-ROYAL98, Manager at ROYAL98, responded to this reviewResponded 9 November 2018

Dear Helen P,

Thank you for your wonderful feedback regarding our friendly staff and great menu. We are glad that you stumbled across ROYAL98 and decided to eat here! The Duo Fries are our secret obsession as well and we hope to welcome you back so you can enjoy them again.

Warm regards,

The ROYAL98 Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018

Happened to come across this restaurant by chance soon after we had landed in Amsterdam and finished getting a fantastic meal at 4.00 in the afternoon. Was so impressed my sister and I returned on our last night before our flight home. You could not ask for more wholesome food and it was a treat to be waited upon by attentive and very friendly staff.

Date of visit: October 2018
    • Value
    • Service
    • Food
Thank Philgib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1-ROYAL98, Manager at ROYAL98, responded to this reviewResponded 9 November 2018

Dear Philgib,

Thank you for rating us with 5 bullets on TripAdvisor! We are happy you had such a fantastic early meal after a busy day of sightseeing that you returned for dinner on your final night in Amsterdam. Our attentive and friendly staff hopes to welcome you back during your next trip to this wonderful city.

Warm regards,

The ROYAL98 Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed ROYAL98 also viewed

Amsterdam, North Holland Province
Amsterdam, North Holland Province
 
Amsterdam, North Holland Province
Amsterdam, North Holland Province
 
Amsterdam, North Holland Province
Amsterdam, North Holland Province
 

Been to ROYAL98? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing