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“Good food but service not up to standard”
Review of The White Room

The White Room
Ranked #91 of 4 561 Restaurants in Amsterdam
Certificate of Excellence
Price range: US$37 - US$121
More restaurant details
Restaurant details
Neighbourhood: Red Light District (De Wallen)
Description: Jacob Jan Boerma paints on a blank canvas in Amsterdam. With respect for the best ingredients the Netherlands has to offer, he follows influences from all over the world in a pure, honest and pristine cuisine. Ingredients get a refined but accessible style in his recipes. The White Room will be able to offer everybody a culinary experience.
Reviewed 16 September 2018 via mobile

Last week, after the end of our River cruise, we ended up in Amsterdam and stayed in the NH Collection Grand Hotel Krasnapolsky. We were surprised to find the lobby was so nicely decorated and in particular the breakfast place, the WinterGarden was so unique and eye catching. We booked the restaurant White Room few weeks ago. The dishes are creative, delicious and priced reasonably. But, the services in the restaurant is not up to standard. On the contrary, the reception staff are very efficient and nice.One person named Lennart who works in the Concierge is very helpful, effective and courteous. He deserves a commendation.

Thank william k. T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HKlok, General Manager at The White Room, responded to this reviewResponded 3 weeks ago

Dear William.
Thank you for taking the time to post a review of your recent visit to The White Room.
We are delighted to read that you enjoyed the dishes in The White Room, and that Lennart was very helpful.
We have shared your experience with him as such great praise is a fabulous reward for his continued and consistent efforts.
We would like to thank you for your feedback concerning the service.
It would be our pleasure to welcome you back again!
With kind regards,
Herman Klok – Hotel Director

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7 - 11 of 166 reviews

Reviewed 11 September 2018 via mobile

We normally do the full menu but having visited LIBRIJE'S ZUSJE AMSTERDAM the night before, we opted for a smaller menu.

The portions were decent and the extra touches made for a hearty meal.

The food was exquisite and exquisitely presented. The service was not the best, we were left waiting for courses and did not get offered drinks hence the four stars but if you can get over that, you will have a top meal.

Thank BABAJANGAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HKlok, General Manager at The White Room, responded to this reviewResponded 14 September 2018

Dear sir/madam,
Thank you for taking the time to share your experience with us.
We would like to thank you for your feedback. It gives us insight in our guests’ thoughts and can always help us to further improve our services and facilities!
Besides that, we would like to thank you for your compliments about the cuisine. We will share your review with the team, since that is a great reward for their continuous efforts.
We hope we may welcome you back in the future!
With kind regards,
Herman Klok – Hotel Director

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Reviewed 5 September 2018 via mobile

This restaurant is situated in a beautiful historic room that adds a lot to the dining experience. The service is beyond excellent. Likewise the food is also absolutely delicious. This is a real high level dining experience that can’t be replicated.

Thank Commentator7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HKlok, General Manager at The White Room, responded to this reviewResponded 14 September 2018

Dear sir/madam,
Thank you for having been an guest of The White Room and for your positive review!
Beside hardware elements we want to provide our guest with a memorable experience; deliver a perfect service and a high level dining experience.
On behalf of all the members of staff of The White Room, we would be honored to welcome you back again!
With kind regards,
Herman Klok

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Reviewed 4 September 2018

Well, let's be honest, I came here because it was Michelin-starred. In short, this was one of the best lunches I've ever had in my life. The room itself is beautifully designed and awes you immediately upon arrival. We went with the Prix Fixe menu, which does have a fair amount of seafood. My wife isn't exactly the biggest fan of seafood and the chef was able to customize the dishes to make her experience very enjoyable. Everything was perfect, which is especially rare for lunch. We've been to plenty of Michelin-starred restaurants and agree that The White Room is worthy of such a designation; one could even argue that it should be upgraded to 2 stars. I can't wait to come back the next time we're in Amsterdam. If you enjoy great food in an elegant setting this is definitely a place you'll want to check out. You won't be disappointed.

    • Value
    • Service
    • Food
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HKlok, General Manager at The White Room, responded to this reviewResponded 7 September 2018

Dear Paul,
Thank you for taking the time to post such a thorough review of your recent lunch at The White Room.
To be described as one of the best lunches you ever had is a fantastic compliment and we have shared your review with our team.
We constantly strive to provide our guests with the finest of facilities and services and we are delighted to hear you appreciate our efforts!
It would be our great pleasure to welcome you back in The White Room!
With kind regards,
Herman Klok – Hotel Director

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Reviewed 30 August 2018

You will enjoy fine food and wine etc. The service was excellent and the staff very accomodating and attentive.

Thank KIXX-Couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HKlok, General Manager at The White Room, responded to this reviewResponded 31 August 2018

Dear sir/madam,
Thank you for taking the time to share your experiences with us.
We are delighted to be informed that you were satisfied with the food and wine provided in The White Room.
Besides that, we would like to thank you for your kind words about the service staff.
We are all looking forward to welcoming you here again!
With kind regards,
Herman Klok – Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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