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All reviews famous person chateaubriand beautiful hotel old town lake lucerne deluxe suite train station star hotel old world charm overlooking the lake viking river turn down service perfect location classic hotel corner room free upgrade surrounding mountains
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Reviewed 26 June 2018 via mobile

Location, Location - you can not beat this location for access in Luzern. You can walk just about everywhere ( boat piers, old town , landmarks , bus stops, and train station.
The Hotel, itself is beautiful, well kept and decorated. Special mention to the floral details and the iconic color lights in the windows at night. ( the well designed curtains keep the quests inside the room protected from the iconic color portrait - the hotel has from the outside)

Our room had breathtaking views of the lake and mountains. The room was spacious and well appointed, including a nice size bathroom with a separate walk in shower. As the outside lights at night create a color portrait of the hotel - the hotel and the rooms are sophisticatedly themed with arts/music. You will see signed quotes and notes from celebrities around the world in your room, the lounge and throughout the hotel - all this is quietly done and in many cases you will have to look for it — Just a well executed touch to a well designed hotel experience.

Finally, the staff - from the moment the door opened on our taxi to the moment our bags were loaded into our rental car on departure - the staff was attentive and professional. I must specifically mention Michael, manager at the front desk, who helped us out on several fronts, with understanding, thoroughness, and anticipation - all in a patient and friendly manner.
Your first and in this case continued interactions with staff at the hotel determine your experience — Michael and the rest of staff certainly made ours a memorable experience. There is no question where we will stay again when we come to Luzern or which hotel we will tell friends to stay, when they travel to the area.
It’s wonderful when you are truly experiencing value for an appropriately priced 5 Star hotel.

Stayed: June 2018, travelled as a couple
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSLLuzern, Geschäftsführer at Hotel Schweizerhof Luzern, responded to this reviewResponded 3 July 2018

Dear Paul D

I would like to thank you for staying at the Hotel Schweizerhof Luzern and for your wonderful review!
I am more than happy to read that you enjoyed your stay so much. You especially pointed out our colourful lights and all the flowers in our hotel, both of them I personally love as well. All flower arrangements in the hotel are created by our own in-house florists Lilo and Nadia!

Of course I also love to read that you loved our themed rooms, telling stories from our former guests.

But for me the most important point is, that you felt yourself welcome and cherished by all our employees. I love to forward your kind words to them!

I am already looking forward to welcoming you again in Lucerne!

With best regards

Clemens Hunziker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

We stayed at Schweizerhof as part of a pre-cruise excursion booked through Viking. From the moment we arrived, we were wowed by the beauty of the lobby, the professional staff and the amenities. Our modern room on the 2nd floor was HUGE, as was the full bathroom. The bed was comfortable and we never heard a sound from outside or nearby. Breakfast was included in our package and was an endless high quality buffet of hot and cold foods to please just about anyone. It's no surprise that this hotel is ranked #1 and we feel very fortunate that we were about to enjoy two wonderful nights here.

Room Tip: Corner room 231 was bright, sunny and very quiet
  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank bbmuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Beautiful hotel centrally located and just loved the facilities provided. They had a travel buddy phone in each room which had all the details of the place as well as free 4g and free calls to anywhere and it could even track the transport system of Lucerne
The staff was courteous and helpful

Stayed: June 2018, travelled with family
1  Thank ShilpaA172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2018

This hotel is great. Terrific room, staff that will bend over backwards to help you with anything, and the views across the lake are breathtaking. Location is perfect - easy walking distance from the train station, even with luggage. There are only two minor drawbacks - the price and the air conditioning. The hotel is very expensive, even by Swiss standards. However, if you can fit it into your budget, you will have a fantastic experience. We felt it was worth the splurge.
The hotel advertises air conditioning, but it is so weak that it is not really effective. We were not uncomfortable at all because outside temperatures were moderate, but could be an issue in the heat of summer. The concierge explained that the A/C itself was recently replaced, but the existing ductwork was inadequate to move the cold air effectively. Again, not a problem for us, we absolutely loved the hotel and would stay again in a heartbeat!

Room Tip: Lake view rooms are worth the additional cost.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank roadtrips4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2018

From the moment you walk into reception you are transformed , whatever your state , into a sense of tranquility and order. A place of relaxation and happiness . We arrived following an horrific almost 15 hour journey on Eurostar and TGV - but within minutes we were in a totally different world . We were given a glass of fizz and escorted to the most beautiful corner room. From that moment on our two night stay was a sheer delight . The rooms , especially the restaurant are truly wonderful with some of the most beautiful flower arrangements Inhave ever seen . This place has all the class and style one might expect from a first class hotel but I must emphasise that it is not at all stuffy in any way. It is just wonderfully comfortable and a sheer delight to stay there. On our way back from Austria we had a 3 hour wait for our onward train to Paris so we enjoyed the most delicious lunch in the hotel’s fabulous restaurant. I have stayed in other hotels in Zurich but from this moment on there is only one place to stay. Do not hesitate in any way - you will never regret it

Stayed: May 2018, travelled as a couple
2  Thank Sandy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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