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RitzCarlton.com
R 13 749
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All reviews living room the general manager view of the lake a wonderful stay beautiful room mont blanc luxury hotel wonderful hotel favorite hotel small balcony an upgrade four seasons concierge rc doorman jet fireplace
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Reviewed 16 January 2019 via mobile

It is truly a special property to watch. All of its details, design, and architecture are a piece of art. Go for the rooms with the lake view, totally worth it to wake up and enjoy the picture from your balcony. Huge plus for the service and guest attention 👌🏼

Date of stay: January 2019
Trip type: Travelled as a couple
25  Thank pvollert
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2019 via mobile

The location is fantastic
The front office and the restaurant staff service is more than fantastic
Quality of breakfast could be better
Housekeeping was not according the standard for such and hotel
And there is a huge problem
With the soundproof
I could here the guest from the next room snoring

Date of stay: December 2018
Trip type: Travelled with family
Thank marili d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarmenHI, Responsable relations publiques at The Ritz-Carlton Hotel de la Paix, Geneva., responded to this reviewResponded 8 January 2019

Dear mariad2001,

Thank you for your detailed feedback! It is much appreciated.
We will inform the corresponding Department Heads, to ensure we can improve the different services accordingly.

Best regards,

Carmen H
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2019

They provided the best Personalized services, compare with others. Room is upgraded, with the balcony, and the best view of the lake and Jet d'Eau. That in order to enhance the stay, especially during our special event celebration.

Room tip: Lake view with balcony
Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank PhilipBALL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarmenHI, Responsable relations publiques at The Ritz-Carlton Hotel de la Paix, Geneva., responded to this reviewResponded 8 January 2019

Dear PhilipBALL,

Thank you for your great feedback! We will be delighted to share it with our Ladies & Gentlemen.

Best regards,

Carmen H
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2018 via mobile

It was a old property, rebranded as Ritz Carlton.

They have redone majority of the interiors to the Ritz standard ,but minor things like flooring are still not done.
The rooms have the old wooden flooring below the carpets, which at times make noise when you walk on it.
Only 1 passenger life.
Only 2 restaurants, that’s to of quite a small size.
But overall the best place to stay in matter of service and location.
Room recommended on the lake side.

Date of stay: December 2018
Trip type: Travelled with family
Thank TaarunW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarmenHI, Responsable relations clients at The Ritz-Carlton Hotel de la Paix, Geneva., responded to this reviewResponded 8 January 2019

Dear TaarunW,

Thank you for your honest feedback, which is much appreciated.

Being the smallest Ritz-Carlton in the world, unfortunately we have limited common areas, with 2 restaurants available.

We will share your positive comments with our team in regards service, and we are delighted to read that you have enjoyed our location and lake view room.


Best regards,

Carmen H
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2018

I love to travel; this was my first visit to Geneva and worth it. But the Ritz staff made my time memorable. From Kossi to Klementyna, all of them were incredible friendly, and helpful. Just as we arrived to the hotel they were waiting for us with a big smile, swiss chocolate (philippe-pascoet) and good red wine, just to mention. Gorgeous views from the balcony of my room.
Indeed, the best staff in all the Ritz we have stayed in.
Thank you guys and merry Xmas all!

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank roger_zambrana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CarmenHI, Responsable relations clients at The Ritz-Carlton Hotel de la Paix, Geneva., responded to this reviewResponded 8 January 2019

Dear roger_zambrana,

Thank you very much for your feedback and on behalf of Klementyna and Kossi.

We are looking forward to welcome you again very soon!

Warm regards,

Carmen H
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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