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All reviews no elevator football stadium the bus great location church bells san domenico old town rick steves piazza gramsci charming hotel two nights minute walk public areas croissants major attractions lovely terrace buffet breakfast
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Reviewed 3 November 2018

The hotel is in an excellent location very close to the center and all the attractions in Siena, but outside the ZTL which is a plus, despite the fact that on their website they mention having free parking in our arrival we were not informed and they send us to park around the stadium which was a problem, because we found parking more than 1 km from the hotel.
The staff in general is not friendly, they are not really customer oriented, they were not generally helpful during our stay.
Breakfast is excellent, with everything you need to start your day very well.
The room is spacious and very clean.
After our experience we would only return to this hotel for its excellent location.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank DreamsTapatio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiusarelli, Direttore at Hotel Chiusarelli, responded to this reviewResponded 10 November 2018

Dear Guest,
I am so sorry to read that our staff wasn't up to your expectations. The reception is fundamental in a Hotel, that is why we scolded all the members in order to be more helpful with our clients.
Concerning parking, as you can read on our website, we have a garage, available only if booked in advance (it has a small extra fee per night).

I anyway hope to see you soon again at the Chiusarelli!
Kindest Regards,
Francesca Rosi
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2018

Most of what has been said before we found to be correct. Nice location for getting into town, although we did have some difficulty arriving from the train station. The bus stop is at the TOP of the hill and 10 escalators are needed to get there. Then a short walk from Gramsci bus station to the hotel.
If anyone has issues walking, there are ground floor rooms, but be aware there are 52 stairs to the second floor and another 22 ground to basement for breakfast.
Breakfast was Ok, but a warm item, scrambled eggs, would have been appreciated, but otherwise fine.
We did have an evening meal twice and we would recommend this. The only comment is the menu does not change and choice is a bit limited for the mains. A chefs special each night would be nice and also the same each night is no challenge to the chef.
Our only negative is we were unable to get our bathroom towels dry. After a morning shower they were still wet in the evening. This was addressed one night with fresh ones, but when asked about heat "not until 1st November"
All in all, a nice 4 night stay and would recommend

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank keith47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2018

Hotel Chiusarelli is a charming old manor now used as a hotel. It has lovely marble floors that speak of old fashioned luxury. It is also very well located, a few minutes’ walk from the center of Siena but yet accessible by car and Taxi (right at the limit where traffic restrictions start). It is quiet and comfortable. The only issue some people may have is that it has no elevator, so it is necessary to climb stairs to get to the rooms… A minor inconvenience considering the quality of the accommodations. I would recommend it and would also stay there again next time I visit Siena. The breakfast included with the stay was good value and excellent quality.

Room tip: The back of the hotel faces a street with limited traffic, so rooms facing the back are quiet.
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank TreviTrevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2018

Beautiful hotel with nice gardens surrounding it. Our room was large with a big bathroom. AC worked great and the bed was comfortable with good pillows. The location was perfect. We enjoyed breakfast everyday. Can’t wait to go back.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Jenni L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francescarosi2741982, Direttore at Hotel Chiusarelli, responded to this reviewResponded 13 October 2018

Dear Guest,
How could we thank you for all you wrote?! We are so happy to read such a positive feedback!
We hope to see you very soon in Siena and welcome you again at the Chiusarelli!

Kindest Regards,
Francesca Rosi
Director

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Reviewed 1 October 2018 via mobile

We enjoyed our stay here and the hotel is nice. Room was large, a/c and wi-Fi worked well, great location and pretty nice breakfast room. No elevator, but that was not a problem for us.

As mentioned in the title, the hotel's best point is it's location: five to ten minutes to the center of town

Date of stay: October 2018
Trip type: Travelled as a couple
Thank KenS250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francescarosi2741982, Proprietario at Hotel Chiusarelli, responded to this reviewResponded 2 October 2018

Dear Guest,
Thank you for your valutation!
Hooping to welcome you again!
Yours sincerely,
Francesca

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