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Reviews (263)
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All reviewsvia fillungooffered eggssmall hotelstreet noiseside streetjacuzzi bathequipped bathroomitalian style breakfaststone stepsdelightful hotelfull kitchencooked eggscobbled streetsfabulous stayperfect positionno hot waterdeluxe room
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11 - 16 of 263 reviews
Reviewed 12 January 2018 via mobile

This was my first time to Lucca so we stayed here on the recommendation of a friend.
A hotel contact transferred us from the airport and thankfully took our bags upstairs. There is a long and unforgiving staircase from the still courtyard to reception - but from there all is good. The room was large with minibar/fridge, and several windows kept us aired. We had a sofa/bed settee I think and a large but narrow and long shower room.
This was a very pleasant place to stay and the staff were very helpful. Breakfast included egg dishes to order and a lovely and extensive local selection on the buffet.

Stayed: September 2017, travelled with friends
3  Thank Liz L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2017 via mobile

Had a snafu with the B&B i had booked thanks to a travel agency, and the Palazzo had an apartment available- what a great stay i had! Easy check in at the hotel, and staying in a centuries old building, with full kitchen, TV, etc., made for a memorable stay. Was great cooking with local ingredients, with a view of this wonderful town. Coming and going through the shopping district and having this apartment was like having a home- didn’t have any major issues, and checkout was also a breeze.

For those wondering about the location, the town is very walkable. The train station is maybe 15 minutes give or take. Lots of food and drink options nearby.

Stayed: October 2017
2  Thank tdo-ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palazzo Busdrag... R, Front Office Manager at A Palazzo Busdraghi, Residenza d'Epoca, responded to this reviewResponded 2 January 2018

What a wonderful, fresh and kind review! Thank you so much! So good to read that you liked the Apartment, our work, Lucca where you can breathe history all around you and enjoy local products. Perfect guests, hope to have the pleasure to meet you again,
Ingrid, Marta & colleagues

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2017

Lovely boutique hotel in the center of Lucca. This hotel has the charm of an old palazzo and the perfect location if you want to visit the old center and go shopping. The breakfast was delicious and plentiful. I came with my car and parked overnight in a secure parking in a nearby street arranged by the hotel (see attached map). The receptionist was exceptionally nice and offered to take my (very heavy) luggage up the stairs and made sure I was happy with the service. I highly recommend the hotel.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank Dimitra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APalazzoBusdraghi, Responsabile reception at A Palazzo Busdraghi, Residenza d'Epoca, responded to this reviewResponded 23 December 2017

It is a big pleasure for us that you had an enjoyable stay and you appreciated the charm of our Palazzo, the location and our service! Thank you for the kind review!
Ingrid, Marta & colleagues

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Reviewed 16 December 2017 via mobile

Stayed here with friends for a long weekend. Beautiful palazzo hotel, with very comfortable rooms. Perfect location in beautiful Lucca. Staff very helpful and friendly. Breakfast superb. Would definitely stay again

Stayed: September 2017, travelled with friends
Thank auds1624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APalazzoBusdraghi, Front Office Manager at A Palazzo Busdraghi, Residenza d'Epoca, responded to this reviewResponded 19 December 2017

Thank you so much for your kind review! We are very glad that you passed a fine time in our small Hotel and you appreciated our rooms, breakfast and our service. We really would be happy to welcome you again in the future, thank you!
Ingrid, Marta & colleagues

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Reviewed 22 November 2017

My wife & I stayed here recently for a long weekend. The hotel itself is wonderful. It is small with only 8 or so bedrooms but because it's small you get that personal touch and that's just what we wanted. All the staff were super helpful in giving directions of where to go and eat.

Breakfast - as already mentioned they offered eggs every morning with freshly squeezed orange juice, tea, coffee and then selection of usual Italian style breakfast

Rooms - renaissance style, clean, very comfy beds!

Location - is superb. Right in centre behind the city walls (which is where you want to be). Located off via fillungo....which is one of the main streets (street term used loosely as all the streets are small and cobbled behind the walls).

Lucca itself - we couldn't fault it. There is so much history and places to see. My wife described it to be like Venice but without the water! Also reminded us of the historic part of Barcelona (narrow, cobbled streets etc). Very safe place...we didn't feel uneasy at any moment on our trip...even when walking round late at night. Highlights below....but I would recommend you ditch the guidebook/ map and just wander....that's what we did and you just walk upon hidden gems!

Highlights for us included the city walls (take a walk on it round the city), stumbling upon a local wine and food festival at Basilica di S. Frediano, meeting the Bishop of Lucca at Cattedrale di San Martino, going up the main tower (Torre Guinigi) to pick out all the sites and to see just how close everything is!, the food (they do this lovely bread sandwich thing) and just walking around and taking in all the sites!

Food - very reasonable....most places do Pizza & Pasta for under 10 euros. Check out the local bakers as they also do excellent food. Bottle water....we managed to find a local grocer selling bottled for just 35 cents!

I'd say that this city is more for couples rather than families.

Wouldn't hesitate to recommend this city and if you do come here stay here!

Room Tip: We hd room 2 - so faced away from the busier street....however we did stay out of season
  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank GeorgeCoombes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APalazzoBusdraghi, Responsabile reception at A Palazzo Busdraghi, Residenza d'Epoca, responded to this reviewResponded 24 November 2017

What a wonderful review! Thank you so much for all your kind words and detailed description of our Hotel and around us, and suggestions for a visitor of Lucca, fantastic.
Really hope to meet you again for another pleasant stay in our Palazzo.
Ingrid, Marta & colleagues

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