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Reviews from our community
London, United Kingdom
2 reviews
6 helpful votes
“Lovely... but ill equipped kitchen-wise”
This apartment is absolutely beautiful! Tiny lift (watch your bag in the door and only enough room for one person, seriously), only one chair on the balcony, bit of a funny shower curtain, and the kitchen is really badly appointed (no milk pan or small saucepan/frying pans, a coffee maker with no capsules and no shop to buy them, no tupperware, no cling film or other basic provisions) but it really is lovely. We had a nice high chair provided for our one year old and her travel cot was very comfortable with extra blankets provided, which was great for her.
The apartment's faults are more than made up for by the view, the fantastic little balcony, the decor and the location. Just couldn't be better - you're a few minutes walk from anywhere you might want to go and only ten minutes walk to the train station to get the bus to Pisa Airport if you fly into or out of there.
Highly recommended!
| How easy was it to book the property? | How easy was key pickup/access to the property? |
| Overall condition of the property | Bedding & mattresses |
| Kitchen & utensils | Bathroom cleanliness |
| Other facilities & amenities | Service |
Liked best:
The balcony
Liked least:
The kitchen
Travelling group: Young Children
Your age range 35-49
Would you recommend this hotel to a friend?
Yes.
Recommended for:
| Friends getaway |
- Was the property as advertised?
- Would you recommend the location of this property?
- Was it a good value for the price paid?
- Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 Oct 2014
Dear Guest,
Thank you for your review. The lift is small indeed as described on the website, there are usually two chairs on the balcony (one was taken away to be repaired just before you arrived), the equipment provided usually comprises small saucepans and frying pans (I hope you opened up the other unit in the living room where extra kitchen supplies are stored!). With regards to the coffee machine we normally supply a few and provide the address of where to get more. Basic provisions are not provided unfortunately. I am glad you appreciated the high chair, travel cot and extra blankets. I will raise with the management staff the issues you raised as we want the apartments to be found to be perfect and not with things missed as you described in your review. Thanks for your time and I do hope you decide to book with us again in the future if you ever come back to Florence. Regards, Anna - Windows on Italy.
Thank you for your review. The lift is small indeed as described on the website, there are usually two chairs on the balcony (one was taken away to be repaired just before you arrived), the equipment provided usually comprises small saucepans and frying pans (I hope you opened up the other unit in the living room where extra kitchen supplies are stored!). With regards to the coffee machine we normally supply a few and provide the address of where to get more. Basic provisions are not provided unfortunately. I am glad you appreciated the high chair, travel cot and extra blankets. I will raise with the management staff the issues you raised as we want the apartments to be found to be perfect and not with things missed as you described in your review. Thanks for your time and I do hope you decide to book with us again in the future if you ever come back to Florence. Regards, Anna - Windows on Italy.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Problem with this review?
florida
| Location | Service |
Recommended for:
| A romantic getaway | Luxury-minded travelers |
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
7 Jan 2014
Windows on Italy is terrible according to your perception of how things went. Your account of things you have written in your review is true apart from the fact you omit what damages were caused to the apartment which had been hidden by yourself prior to the arrival of our Check Out person. What is more you are not mentioning the evidence we sent you (photographs). Evidence which unfortunately you deny. Windows on Italy is not a dishonest company and you can read the other 4 -5 star reviews we have (over 900 of them in total) all of which state what excellent experiences people have had. If anybody reading this client's review wishes to have more information on this matter or in general on our agency then I will be most happy to help. Anna - Windows on Italy.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Problem with this review?
GA
| Value | Rooms |
| Location | Cleanliness |
| Check-in / front desk | Service |
Would I recommend this holiday rental to my best friend?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
13 May 2014
Thank you for your lovely review. We are glad to know that you spent a good time at the White Home apartment. We look forward to welcoming you back to Florence in the very near future.
Best Regards
Anna Rostron
Windows on Italy
Best Regards
Anna Rostron
Windows on Italy
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Problem with this review?
Sydney Australia
| Value | Rooms |
| Location | Cleanliness |
| Check-in / front desk | Service |
Would I recommend this holiday rental to my best friend?
Recommended for:
| A romantic getaway | Older travelers |
| Luxury-minded travelers |
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
13 May 2014
Thank you for your lovely review. We are glad to know that you had a good time at the White Home apartment. We look forward to welcoming you back to Florence in the very near future.
Best Regards
Anna Rostron
Windows on Italy
Best Regards
Anna Rostron
Windows on Italy
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Problem with this review?
Hawaii
| Value | Rooms |
| Location | Cleanliness |
| Check-in / front desk | Service |
Would I recommend this holiday rental to my best friend?
Recommended for:
| A romantic getaway | Luxury-minded travelers |
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
14 May 2014
Thank you for your lovely review. We are glad to know that you had a good time at the White Home apartment. Actually the lack of elevator is often an issue in almast all the buildings in the center of Florence, due to their avanced age, which also give them their incredible beauty. We look forward to welcoming you back to Florence in the very near future.
Best Regards
Anna Rostron
Windows on Italy
Best Regards
Anna Rostron
Windows on Italy
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Problem with this review?
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