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Jenna D
New York City, New York

5 star service. 1 star gym.

4.0 of 5 bubblesReviewed 31 Jul 2024via mobile
We stayed here 4 nights in July 2024. We booked through Amex had all of the Amex amenities.

The rooms at MSP are very generous in size plus the balcony doubles the square footage. We started with 2 connecting rooms, one with a king and the other with 2 twins. The hotel rooms are a little outdated, but the bathrooms are recently renovated. Twice daily housekeeping was excellent.

One of our rooms had an issue on day 2, and the MSP staff moved us to beautiful suites with private plunge pools. We were very appreciative of the staff’s efficiency with relocating us.

The staff is incredibly friendly and accommodating. Special shout out to the Concierge who helped with booking restaurants, tennis lessons and a boat excursion.

The hotel sits right on the water with beach and pool service. The pool is very clean but there are only 12-14 lounge chairs at the pool which are outdated.

There are plenty of lounge chairs at the beach. The beach is open to the public with typical beach vendors trying to sell various products and services like massages. The hotel lifeguards do their best to keep the vendors away from the hotel guests. The beach is all stones so bring or buy aqua socks or similar.

Breakfast was included in our stay which was delicious. We had dinner one night at the hotel which was also delicious but much pricier than having dinner in town which is expected. All waitstaff we interacted with were lovely.

The hotel is a 3 min walk from the cable car to Taormina town. It is €10 RT per person and the hotel sells the tickets at face value by cash only. It is a stunning 5 min cable car ride but depending on the time of day, there can be a line of ppl waiting. The other options to town are by bus and taxi.

The weakest part of the MSP and the main reason I am giving 4 stars is the gym. It is very small, hot and all of the equipment is extremely outdated. There are 2 treadmills, 1 reclining bike and 1 elliptical. There is a nautilus machine and a handful of free weights but not a complete set. All of the equipment looks like its from the 1990s. I’ve seen better gyms at Holiday Inns. There are 3 old yoga mats and no exercise balls. Luckily, I traveled with my own yoga mat. The gym is packed in the mornings despite the dated equipment.

The hotel is very close to train tracks as are all the hotels on the water. The noise didn’t bother us but was noticed in the beginning of our stay. The train seems to pass 1-2x/hour.

The other reason I am giving 4 stars is the lack of sustainability. There doesn’t appear to be any effort to recycle or encourage sustainable practices. Sicily is currently in a drought and there aren’t any notices in the hotel rooms that encourage reusing towels, being mindful of water use, etc. I didn’t see any signs of recycling at the hotel. I understand that many ppl on holiday don’t want to think about the planet but even small efforts are helpful.

Overall, a very lovely and pleasant stay!
Date of stay: July 2024
Trip type: Travelled with family
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VOIhotels sede centrale, Proprietario at Mazzarò Sea Palace - VRetreats, responded to this review
Responded 1 week ago
Dear Jennifer,

Thank you so much for sharing such a detailed and thoughtful review of your recent stay at Mazzarò Sea Palace on TripAdvisor.

We’re delighted to hear that you enjoyed many aspects of your stay, from the spacious rooms and beautiful suites to the delicious breakfast and attentive service from our staff, especially our Concierge team.

We truly appreciate your constructive feedback regarding the gym and sustainability practices. Your insights are invaluable as we continually strive to improve our offerings. Please know that we are already evaluating ways to enhance our fitness facilities, and your comments about promoting more sustainable practices have been taken to heart.

Thank you again for choosing Mazzarò Sea Palace, and we hope to have the pleasure of welcoming you back in the future for another lovely stay.

Best,
Marilena Calabrò
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews beach service cable car mazzaro bay private beach beautiful hotel pool staff beautiful bay breakfast and dinner i highly recommend this hotel minute walk perfect stay luxury hotel every evening hotel restaurant granita junior suite large terrace
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Reviewed 19 July 2024 via mobile

So glad we chose this Resort as a base to explore the Taormina region. Sat on the beach in a beautiful bay with spectacular scenery . Short stroll to the Cable Car and surrounded by Bars / Restuarants and convenience stores .
The Staff are so attentive and friendly but I need to mention Lia ; ( office manager ) who went above and beyond when my wife had a slight mishap . She truely is an asset to the company .
Would highly recommend 🥇🥇🥇🥇

Date of stay: July 2024
Trip type: Travelled as a couple
1  Thank Willie R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VOIhotels sede centrale, Proprietario at Mazzaro Sea Palace - VRetreats, responded to this reviewResponded 2 weeks ago

Dear Willie,

Thank you so much for choosing Mazzarò Sea Palace as your base for exploring the beautiful Taormina region. We are thrilled to know that you enjoyed the stunning bay, convenient location, and the attentive service from our team.

Lia is especially touched by your kind words, and we're so glad she was able to assist your wife. It’s our priority to ensure every moment of your stay is taken care of.

We hope to welcome you back soon for another wonderful experience!

Best,
Marilena Calabrò
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2024

Gorgeous but pricey hotel that is worth every penny. This is definitely a 5 star luxury hotel. The service was impeccable. My family and I stayed 5 nights. Shoutout to Veronica, Flavia and Manlio in the reception area. They helped us make dinner reservations and most importantly get my son’s luggage delivered to the hotel after it was stuck in Rome. Davide and Gioacchino at the concierge desk were lovely and accommodating. Gioacchino is just adorable and so friendly. The rooms are comfortable and clean, room balconies offer a wonderful view of the beach below. The beach is pebbly, sea is warm and lounge chairs are comfortable. Breakfast was delicious and offered a large variety of food. Lastly, every night we closed out the outdoor bar area and Ciccio, Domenico and Francesco patiently served us drinks late into the night. The hotel is really beautiful and smells amazing. I wish I could’ve bottled its scent and brought it home with me! Downtown Taormina is a short cable car ride away. I highly recommend staying at this amazing hotel.

Date of stay: July 2024
Trip type: Travelled with family
1  Thank mariahB4565IL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VOIhotels sede centrale, Proprietario at Mazzaro Sea Palace - VRetreats, responded to this reviewResponded 2 weeks ago

Dear mariahB4565IL,

Thank you for your glowing review and for choosing Mazzarò Sea Palace for your stay in Taormina! We are thrilled to read that your experience with us was worth every penny and that you enjoyed our five-star luxury and impeccable service.

It's wonderful to know that Veronica, Flavia, Manlio, Davide, and Gioacchino made such a positive impact during your stay and they thank you so much for your words.

We’re glad you found the rooms comfortable, enjoyed the breathtaking beach views from your balcony, and appreciated the delicious variety at breakfast.

Your kind words about Ciccio, Domenico, and Francesco bringing your nights to a perfect close at the bar made us smile!
We’re so happy to hear that the scent of the hotel left such an impression—you’re always welcome to return for a refresher of that special Mazzarò Sea Palace ambiance!

We truly look forward to welcoming you and your family back for another memorable stay in Taormina. Thank you again for your recommendation.

Best,
Marilena Calabrò
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024

Beautiful hotel with perfect location. Staff were lovely and very helpful. Our Junior suite was perfect and the view was sublime. I used the terrace balcony more than I have ever before in a hotel as it was a picture perfect view out to the bay and perfect sun shade in the heat. Would highly recommend.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JiniS S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VOIhotels sede centrale, Proprietario at Mazzaro Sea Palace - VRetreats, responded to this reviewResponded 2 weeks ago

Dear jiniss2016,

Thank you for sharing your wonderful experience at Mazzarò Sea Palace!

We’re thrilled to read that our beautiful location and the sublime views from your Junior Suite made your stay so special.
It’s fantastic that you enjoyed your terrace balcony and took full advantage of the picture-perfect scenery.

Our team is always here to make sure your stay is as comfortable and memorable as possible, and we’re so glad you found them lovely and helpful.

We truly appreciate your recommendation and can’t wait to welcome you back for another perfect stay in Taormina!

Best,
Marilena Calabrò
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2024 via mobile

Enjoyed our stay! The hotel is comfortable, I would not recommend their restaurant which was subpar, but Elena at housekeeping was a ray of sunshine and made us feel very taken care of! David the Consierge provided the wealth of knowledge, and the boat tour that they arranged with Marco was the true highlight of the trip

Date of stay: July 2024
Trip type: Travelled as a couple
1  Thank Natalia R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VOIhotels sede centrale, Proprietario at Mazzaro Sea Palace - VRetreats, responded to this reviewResponded 2 weeks ago

Dear Natalia,

Thank you for choosing Mazzarò Sea Palace for your stay in Taormina!

We’re delighted that you found the hotel comfortable and that Elena from housekeeping brightened your days with her care.
We are also thrilled to hear that Davide, our concierge, made a positive impact on your stay, and they both thank you so much for your words.

We appreciate your feedback and will certainly use it to continue improving our services. Your overall satisfaction is our priority, and we hope to welcome you back soon for an even better experience.

Best,
Marilena Calabrò
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2024

Grateful we chose this resort for our mother-daughter trip to Taormina. Situated on a beautiful bay with private beach, but adjacent to other beach clubs which made it lively and fun. The beach lifeguards and beach bar staff were so attentive and helpful. Nice to be able to escape the crowds, swim in the sea ...yet, easy to enjoy the town of Taormina via taxi or funicular.
Our Concierge Gioacchino (sp?) was AMAZING. So very professional, helpful and kind. We miss you Joe! He arranged a wonderful boat excursion on the Aphrodite (highly recommend), great restaurant reservations (loved La Tavernetta and Osteria Santa Domenica), and basically always there to assist.
Bell-staff and Front Desk - you are top notch.
The housekeeping was the best I've experienced. Attention to every detail.
We treated ourselves to massages in the spa. excellent therapists, highly recommend.
Overall wonderful trip.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SpaghettiWestern818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VOIhotels sede centrale, Proprietario at Mazzaro Sea Palace - VRetreats, responded to this reviewResponded 2 weeks ago

Dear SpaghettiWestern818,

Thank you for choosing Mazzarò Sea Palace for your special mother-daughter trip to Taormina.

It brings us so much joy to know that you enjoyed every aspect of your stay, from the atmosphere of the bay to the peaceful escape of swimming in the sea. We're thrilled to hear that Gioacchino made such a positive impact on your experience, and he thanks you deeply for your kind words.

It’s wonderful to read that our team, from the beach staff to housekeeping, spa therapists, and the concierge, all contributed to making your trip so memorable, we work everyday to make you live amazing experience while here in Taormina.

We can’t wait to welcome you back for more unforgettable memories with us!

Best,
Marilena Calabrò
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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