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“Utterly appalling service”

Ristorante L'Arco dei Cappuccini
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Ranked #8 of 298 Restaurants in Taormina
Price range: US$15 - US$47
Cuisines: Italian
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Restaurant details
Good for: Romantic, Local cuisine
Dining options: After-hours, Outdoor Seating, Reservations
Reviewed 3 weeks ago

Cane here after reading TA reviews. Don’t come here if you are hungry! Booked a table for 8.30 and were shown to a table pretty promptly. Took more than half an hour to take a drinks order - and got it wrong. Eventually asked for a food order and got out starters at 9.30 pm. Very tasty but not very substantial even though we are not big eaters. Then waited another 45 minutes for our mains and when we asked when they were coming were offered a free coke for my youngest and an apology. Food tasty but portions very limited and left feeling hungry. Thought about desert but decided we were too tired to wait any longer. Disastrous and expensive night out and WOULD NOT RECOMMEND. If it had been busy or overcrowded U might have understood but it was neither. Interestingly an Italian couple with a child arrived over an hour after us - got drinks starters and a meal for child almost instantaneously and were served mains while we waited 15 minutes for the bill. Expensive disaster - be warned.

4  Thank Penelope L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter M, Proprietario at Ristorante L'Arco dei Cappuccini, responded to this reviewResponded 3 weeks ago

We apologize for the inconvenience but yesterday we had a problem in the kitchen.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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21 - 25 of 101 reviews

Reviewed 3 weeks ago

We ate at L’Arco dei Cappuccini recently, and had a wonderful meal. We had intended to eat at another restaurant nearby, but were put off by the fact that all of the outside tables were taken and the inside tables would have involved watching the World Cup. But we were delighted that we chose L’Arco instead. The front of house team, Sonia and Luca, were very friendly and hospitable, and knowledgeable about the dishes on the menu as well as the wine on the list. We both had the sliced steak, perfectly cooked rare and medium-rare, with a delightful little salad. Dessert for me was the semifreddo, which was perfect: cold but soft, creamy and served with a sprinkling of chopped local pistachios. Our wine, from the slopes of Etna, complemented the beef perfectly. The only way to round off such a delicious meal was with an espresso and a brandy, so that is what we did! We’ll be back without a doubt.

Thank gferrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Fabulous looking place! Everything you'll want if your looking for the best local cuisine with the best service on a beautifull setting!

    • Value
    • Service
    • Food
Thank terracodareia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

We spend two magic dinner in this restaurant. The quality of food and the service are great very hight levels .Luca the manager make you feel at home and Sonia the watress is very able to combine wines with your food .super super super

Thank videotutoriale v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

This place is amazing!! Originally we had settled on a different place for dinner for our party of 11. We stumbled upon this place and from the moment we sat down the service was excellent. We were looked after by Luca and Sonia. They took their time to explain the different dishes and the wine selection to us. We really could not have asked for better service from start to finish. The food was delicious as well! Everyone enjoyed their meal immensely. The free shot of Limoncello at the end was a bonus! Overall an amazing experience!!

1  Thank elishabavolyar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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