The place was clean, however, it was very noisy. You could hear someone running a washing machine in the building, in addition, the refrigerator in the room also ran very noisy. The room was small, TV would not lock on to any station. There was no remote for the Mini Split AC in the room. It was cheap so overall if I could have gotten some sleep, it would have been ok.
Had an awful experience in this hotel due to the manager's behaviour - the room we booked (a double room with a private ensuite) was not the room we were given (not very nice twin room, shower at the foot of the bed, no private toilet - this room is not even advertised on the travel company's website). I spoke to the manager, who started shoving his phone in my face claiming it was the travel company's fault not his, even though I showed him proof of my exact booking. He was rude, unprofessional and kept insisting that I had to agree with him (I repeatedly told him I did not). I then phoned the travel company to complain, they phoned him to sort the issue out but they got nowhere with him as he kept giving them the wrong reference number apparently. They said he would move a queen bed into the room in the morning but this didn't change the fact that we were in a room which was not very nice with no private toilet (which is what we had paid for) - I was so tired and upset by this point that I let it go. Then, overnight I received 4 separate messages from the hotel manager through the travel company - all claiming that I was lying about the room and that I could go and stay in another hotel if I didn't like his. I was shocked by this. The tone of these messages was not pleasant, even more so because we were staying in his hotel and he was clearly a nasty, dishonest individual - we felt very unsettled by his behaviour. I phoned the travel company again to inform them and to forward the messages to them. They phoned the manager again. I was then told by the travel company that they would try to find us another hotel. While waiting for this to happen, I received an email from the travel company stating that the hotel had just told them that they had overbooked and that they no longer had room for us(!) - it was really absurd. The travel company thankfully quickly relocated us to a lovely hotel at no extra cost. Please avoid this hotel - don't put yourself through what we went through. The manager's behaviour was shocking and from other reviews I have read on the travel company's website, this is not the first time he has behaved like this.
Buongiorno signorina, Anna [-], tutto quello scritto e sotto la mia unica Responsabilità.
Siamo rimasti sconcertati della sua arroganza e maleducazione è stata talmente alta, neanche noi riuscivamo a crederci, è tanto meno il suo ragazzo è dispiace per lui si, vergognava del suo comportamento rimanendo in disparte in silenzio..
Lei a fatto una prenotazione verso l'agenzia senza fare nomi di questa, era di una offerta ;Volo+Hotel a prezzo veramente molto basso è conveniente per lei, è la camera in questione prenotata da LEI!! era una camera doppia con letti separati con doccia in stanza e wc esterno di fronte la camera, è difatti la camera che le stata data con Numero prenotazione 1089965325 con una tariffa giornaliera di euro 40,38, 2 persone ,compreso di prima colazione servita in camera.
E visto il suo disagio noi ci siamo offerti facendo vari spostamenti di cambiarle camera il giorno seguente, ma lei giustamente la pretendeva subito, anche avendo prenotato lei quella tipologia di camera.
Nel frattempo NOI abbiamo chiamato l'agenzia, presentando il problema che avevamo con lei è quello che le avevamo proposto per il giorno dopo, e loro giustamente hanno fatto presente che era la tipologia di camera da promozione Last Minut, e così facendo si sarebbe presentato il problema il giorno dopo con il cliente che aveva prenotato la camera, a prezzo pieno, e per loro non era corretto dare una camera il giorno seguente che non era quella prenotata.
E anche vero che l'agenzia a trovato una nuova sistemazione, per lei ma tutto a sue spese, e senza rimborsare quello che lei aveva già pagato questo lei non lo dice ,andando a dormire all HOTEL CONTINENTAL, così facendo e andata a spendere molto di più..se prenotava correttamente non spendeva tanti soldi, il disagio era il suo ma da una sua prenotazione per risparmiare, come era descritto sulla prenotazione che le abbiamo fatto leggere più volte, è l'agenzia al telefono in vivavoce cercava di farli capire, lei voleva quando e arrivata una cosa che non aveva pagato, facendo credere che aveva pagato un'altra cosa non sapendo che a noi arriva la totale descrizione di quello che viene pagato.
Non c'è stato modo di parlare con lei, non lasciando la possibilità di parola a nessuno, più volte il suo ragazzo a cercato di farle capire il suo sbaglio, di cosa avesse prenotato ma lei con sguardi secchi e toni alti non gli dava ascolto, e siamo stato costretti a chiederle di lasciare il nostro Hotel essendo una persona non gradita.
L'unica cosa che dispiace molto era per il suo ragazzo che si sentiva veramente a disagio, da persona intelligente il mattino con una stretta di mano e un sorriso chiedeva scusa del suo comportamento veramente inverosimile.
Stayed here for 2 nights with my girlfriend the first morning i was leaving the hotel for a short time and said to the man on reception that my girlfriend was in the room and resting and we did not require the room to be cleaned and not to disturb her he said it was no problem within a few minutes of me leaving he was knocking at the door which made my girlfriend so scared she had to leave the hotel herself when I came back i had to console her. When we were checking out we was told we would have to pay €6 city tax i had no problem with this and asked for a receipt he then went crazy and said no receipt you pay city tax this upset my girlfriend and i then said ok and then left the money on the counter he then wouldn't let us leave and said he called the police i then started to record a video showing him keeping us there against out will and he attacked me a truly nasty person who should not be allowed to run a hotel a horrible experience for me and my girlfriend
Verso queste persone nulla da dire,abbiamo dovuto chiamare la polizia per vari problemi avuti e fare denuncia verso di loro che verra raggiunta anche al loro paese. To these people nothing to say, we had to call the police for various problems had and make a complaint to them that it will be reached even in their country
It feels like "at home" .. Breakfast was served in our room..Comfortable. Very neat and clean..the host was very friendly and hospitable. Perfect place to stay in Genova coz it's only 3-5mins from the train station.
Clean, basic room close to the train station and in walking distance to all the must-sees... Best value for the money, and the host is lovely and very accommodating. Secure building, with 24-hour concierge...
NOTE: As with many central locations the area around the hotel can be a little dodgy, especially at night.
