Had an awful experience in this hotel due to the manager's behaviour - the room we booked (a double room with a private ensuite) was not the room we were given (not very nice twin room, shower at the foot of the bed, no private toilet - this room is not even advertised on the travel company's website). I spoke to the manager, who started shoving his phone in my face claiming it was the travel company's fault not his, even though I showed him proof of my exact booking. He was rude, unprofessional and kept insisting that I had to agree with him (I repeatedly told him I did not). I then phoned the travel company to complain, they phoned him to sort the issue out but they got nowhere with him as he kept giving them the wrong reference number apparently. They said he would move a queen bed into the room in the morning but this didn't change the fact that we were in a room which was not very nice with no private toilet (which is what we had paid for) - I was so tired and upset by this point that I let it go. Then, overnight I received 4 separate messages from the hotel manager through the travel company - all claiming that I was lying about the room and that I could go and stay in another hotel if I didn't like his. I was shocked by this. The tone of these messages was not pleasant, even more so because we were staying in his hotel and he was clearly a nasty, dishonest individual - we felt very unsettled by his behaviour. I phoned the travel company again to inform them and to forward the messages to them. They phoned the manager again. I was then told by the travel company that they would try to find us another hotel. While waiting for this to happen, I received an email from the travel company stating that the hotel had just told them that they had overbooked and that they no longer had room for us(!) - it was really absurd. The travel company thankfully quickly relocated us to a lovely hotel at no extra cost. Please avoid this hotel - don't put yourself through what we went through. The manager's behaviour was shocking and from other reviews I have read on the travel company's website, this is not the first time he has behaved like this.

Stayed here for 2 nights with my girlfriend the first morning i was leaving the hotel for a short time and said to the man on reception that my girlfriend was in the room and resting and we did not require the room to be cleaned and not to disturb her he said it was no problem within a few minutes of me leaving he was knocking at the door which made my girlfriend so scared she had to leave the hotel herself when I came back i had to console her. When we were checking out we was told we would have to pay €6 city tax i had no problem with this and asked for a receipt he then went crazy and said no receipt you pay city tax this upset my girlfriend and i then said ok and then left the money on the counter he then wouldn't let us leave and said he called the police i then started to record a video showing him keeping us there against out will and he attacked me a truly nasty person who should not be allowed to run a hotel a horrible experience for me and my girlfriend

It feels like "at home" .. Breakfast was served in our room..Comfortable. Very neat and clean..the host was very friendly and hospitable. Perfect place to stay in Genova coz it's only 3-5mins from the train station.