Name: Solid place to crash
Item: The First - Il Sogno di Manarola
Rating: 4
Author: mattrM892ZL

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3 - 8 of 33 reviews

AdventureBird12

14

Reviewed 26 May 2023

RUN!

Haven't even got to the hotel yet, but have been attempting to reach the hotel for over a month now for the check-in instructions that they say will be given 24 hours before arrival. Here we are less than that and radio silence. They asked for passport copies and we sent them over a week ago, and still nothing. We have attempted to reach them via email (used 3 different emails provided on website), WhatsApp, their online contact form on the website, etc. And we have never been able to reach them. Finally reached Enrico via WhatsApp and he threatened me as well as cancelled the reservation just because I said I couldn't reach him! HORRIBLE HORRIBLE PROPERTY!!!!

Room tip: RUN AWAY

Date of stay: May 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Sarah
First of all we want to thank you for your review and we take this occasion to clarify some points of it. You are an agent who made a reservation on Orbitz/Expedia on behalf of your clients and you insert your mail in the section clients contact. When you sent us messages on the 09th and 16th May you were in contact who is no more working with us and when you sent us a message yesterday we replied to you that your clients sent us their private e-mail address to receive self check in information that we sent them and they informed you about this well. Nevertheless you decided to send us a lot of messages and calls direct to a wrong department and you didn't take care of our replies. Probably you were upset because we sent information to clients and not to you but for security reasons we can inform only guests about their accommodation. For this reason you decided to send a whats app message stating that you contacted Enrico a lot of times without any reply on my part that is completely false and offensive. We sent you messages stating that the reservation is confirmed and again reconfirmed that you clients provided us pics of their passports, we provided them information about luggages porter, elevato and so on but you decided to cancel their reservation. The same for the screen shots published where you decide to cancel the sections containing offensive comments about me that's very strange for a professional agent. We apologised with you but you continue with this weird behavior. Best Regards Enrico

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Emily M

13

Reviewed 22 March 2023

Horrible

I stayed at this hotel and I paid for extra amenities. When they did not provide them, they said they would issue a refund. They never have. Now they are ignoring my calls and texts and refusing to pay me back. DO NOT STAY HERE. I never write reviews, but this place is truly terrible.

Date of stay: November 2022

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Dear Clients
than k you for your review. We are not used to charge items that clients didn't use or not to provide them and ask you to pay. Anyway you didn't list these amenities and their value, if you provide this information to us we will be happy to refund you. Thank you Best Regards The Management

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annamO724DP

Wilmslow

33

Reviewed 31 August 2022

WARNING WARNING WARNING

DO NOT STAY AT THIS HOTEL.
The owner is rude, unprofessional and after threatening me I decided I would not stay there with a small child as it was not safe. The reviews on booking.com are false as only those that have manged to stay at the hotel can leave a review.
read the other reviews on here - this man is a fraud and a con and really just wants to take your money and not let you stay at the property. He should be stopped.
BE VERY VERY VERY CAREFUL.

Date of stay: August 2022

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

josea663

12

Reviewed 19 July 2022

YOU HAVE BEEN WARNED. DO NOT STAY AT THE FIRST IN MANAROLA.

These jerks, Enrico and the owner Francesco who runs a highway robbery restaurant just down the alley are thieves. We stayed at room 212 for 3 nights. The shower which has no borders flooded with water running into the bedroom. When we called them they threatened us and asked us to leave. They said they will publish photos of our passports on some Italian web site so no one gives us hotel rooms for the rest of our trip.

YOU HAVE BEEN WARNED!

Date of stay: July 2022

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

T5770HDrobertr

Thousand Oaks, California

926

Reviewed 15 October 2021

DO NOT RISK IT

The reviews about how the management treats reservations is 100% correct. I have lived in Italy for over 20 years and never experienced anything like this.

I had a reservation for 2 nights over 3 months from now (January 2022) and tried to move the reservation by one night, I was told the day of my original reservation was not available in my new reservation! And it was the same day!! When I explained that I had a reservation for that night so it was clearly available, I received no reply other than "we already replied to you. check your spam file".

Back and forth was a waste of time. Persone non affidabile ovviamente.

For a property that purports to cater to luxury travel, they apparently don't like foreigners. Guess I forgot to tell them I live in Italy. Notice that the positive reviews are from locals while the negative reviews are from tourists?

I just wanted to spend a couple of nights in Liguria before and after meetings. All well.

Anyway, there are so many other places to stay that are better value. Don't risk a reservation getting cancelled or having to deal with this place. GO SOMEWHERE ELSE.

Date of stay: October 2021

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Solid place to crash - The First - Il Sogno di Manarola

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