I stayed at this hotel and I paid for extra amenities. When they did not provide them, they said they would issue a refund. They never have. Now they are ignoring my calls and texts and refusing to pay me back. DO NOT STAY HERE. I never write reviews, but this place is truly terrible.
Dear Clients
than k you for your review. We are not used to charge items that clients didn't use or not to provide them and ask you to pay. Anyway you didn't list these amenities and their value, if you provide this information to us we will be happy to refund you. Thank you Best Regards The Management
DO NOT STAY AT THIS HOTEL.
The owner is rude, unprofessional and after threatening me I decided I would not stay there with a small child as it was not safe. The reviews on booking.com are false as only those that have manged to stay at the hotel can leave a review.
read the other reviews on here - this man is a fraud and a con and really just wants to take your money and not let you stay at the property. He should be stopped.
BE VERY VERY VERY CAREFUL.
These jerks, Enrico and the owner Francesco who runs a highway robbery restaurant just down the alley are thieves. We stayed at room 212 for 3 nights. The shower which has no borders flooded with water running into the bedroom. When we called them they threatened us and asked us to leave. They said they will publish photos of our passports on some Italian web site so no one gives us hotel rooms for the rest of our trip.
YOU HAVE BEEN WARNED!
The reviews about how the management treats reservations is 100% correct. I have lived in Italy for over 20 years and never experienced anything like this.
I had a reservation for 2 nights over 3 months from now (January 2022) and tried to move the reservation by one night, I was told the day of my original reservation was not available in my new reservation! And it was the same day!! When I explained that I had a reservation for that night so it was clearly available, I received no reply other than "we already replied to you. check your spam file".
Back and forth was a waste of time. Persone non affidabile ovviamente.
For a property that purports to cater to luxury travel, they apparently don't like foreigners. Guess I forgot to tell them I live in Italy. Notice that the positive reviews are from locals while the negative reviews are from tourists?
I just wanted to spend a couple of nights in Liguria before and after meetings. All well.
Anyway, there are so many other places to stay that are better value. Don't risk a reservation getting cancelled or having to deal with this place. GO SOMEWHERE ELSE.
If you visit Manarola don't miss this place
Modern elegant furniture, amazing terrace and a jacuzzi bathtub
You can relax here and enjoy the amazing view of the coast. It's possible to ask for a continental breakfast served in the morning on the terrace. Check in and check out are on line but it's ok
Hope to be there back soon
