These jerks, Enrico and the owner Francesco who runs a highway robbery restaurant just down the alley are thieves. We stayed at room 212 for 3 nights. The shower which has no borders flooded with water running into the bedroom. When we called them they threatened us and asked us to leave. They said they will publish photos of our passports on some Italian web site so no one gives us hotel rooms for the rest of our trip.
YOU HAVE BEEN WARNED!
The reviews about how the management treats reservations is 100% correct. I have lived in Italy for over 20 years and never experienced anything like this.
I had a reservation for 2 nights over 3 months from now (January 2022) and tried to move the reservation by one night, I was told the day of my original reservation was not available in my new reservation! And it was the same day!! When I explained that I had a reservation for that night so it was clearly available, I received no reply other than "we already replied to you. check your spam file".
Back and forth was a waste of time. Persone non affidabile ovviamente.
For a property that purports to cater to luxury travel, they apparently don't like foreigners. Guess I forgot to tell them I live in Italy. Notice that the positive reviews are from locals while the negative reviews are from tourists?
I just wanted to spend a couple of nights in Liguria before and after meetings. All well.
Anyway, there are so many other places to stay that are better value. Don't risk a reservation getting cancelled or having to deal with this place. GO SOMEWHERE ELSE.
If you visit Manarola don't miss this place
Modern elegant furniture, amazing terrace and a jacuzzi bathtub
You can relax here and enjoy the amazing view of the coast. It's possible to ask for a continental breakfast served in the morning on the terrace. Check in and check out are on line but it's ok
Hope to be there back soon
We stayed here in August 2021 and we had such an amazing experience
When we enter the stunning suite we sat on the terrace with an open view on all the village and ocean
We decided to sleep under the stars listening sounds from nature and sea in a complete calm
Next morning a fresh tasty breakfast served on the terrace only for us
Cannot wait to be back !!!
I booked this a month ago and they just emailed me that my reservation was cancelled, I got no reply on my email. I called twice someone answered in broken english the second time and told me my card did not go through, he was very rude and told me I had to try online again and then just said "bye bye" and hung up. I called my CC and they told me they do not have any declined transactions and no charge tried to go through. So I tried it again and 20 minutes later and my reservation was cancelled again. I eventually went to hotels.com completed the reservation with a different CC and an hour later the reservation was cancelled again with the reason that " I requested the cancellation" (which I obviously did not). For a place that is charging $700+ per night this is just crazy.
