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RAR
Thousand Oaks, California

DO NOT RISK IT

1.0 of 5 bubblesReviewed 15 Oct 2021
The reviews about how the management treats reservations is 100% correct. I have lived in Italy for over 20 years and never experienced anything like this.

I had a reservation for 2 nights over 3 months from now (January 2022) and tried to move the reservation by one night, I was told the day of my original reservation was not available in my new reservation! And it was the same day!! When I explained that I had a reservation for that night so it was clearly available, I received no reply other than "we already replied to you. check your spam file".

Back and forth was a waste of time. Persone non affidabile ovviamente.

For a property that purports to cater to luxury travel, they apparently don't like foreigners. Guess I forgot to tell them I live in Italy. Notice that the positive reviews are from locals while the negative reviews are from tourists?

I just wanted to spend a couple of nights in Liguria before and after meetings. All well.

Anyway, there are so many other places to stay that are better value. Don't risk a reservation getting cancelled or having to deal with this place. GO SOMEWHERE ELSE.
Date of stay: October 2021
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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      Reviews (34)
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      9 - 14 of 34 reviews
      Reviewed 3 September 2021

      If you visit Manarola don't miss this place
      Modern elegant furniture, amazing terrace and a jacuzzi bathtub
      You can relax here and enjoy the amazing view of the coast. It's possible to ask for a continental breakfast served in the morning on the terrace. Check in and check out are on line but it's ok
      Hope to be there back soon

      Date of stay: August 2021
        • Value
        • Sleep Quality
        • Service
      Thank 746paolas
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 29 August 2021

      We stayed here in August 2021 and we had such an amazing experience
      When we enter the stunning suite we sat on the terrace with an open view on all the village and ocean
      We decided to sleep under the stars listening sounds from nature and sea in a complete calm
      Next morning a fresh tasty breakfast served on the terrace only for us
      Cannot wait to be back !!!

      Date of stay: August 2021
      Trip type: Travelled with family
      Thank HenryItaly
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 12 August 2021

      I booked this a month ago and they just emailed me that my reservation was cancelled, I got no reply on my email. I called twice someone answered in broken english the second time and told me my card did not go through, he was very rude and told me I had to try online again and then just said "bye bye" and hung up. I called my CC and they told me they do not have any declined transactions and no charge tried to go through. So I tried it again and 20 minutes later and my reservation was cancelled again. I eventually went to hotels.com completed the reservation with a different CC and an hour later the reservation was cancelled again with the reason that " I requested the cancellation" (which I obviously did not). For a place that is charging $700+ per night this is just crazy.

      Date of stay: August 2021
        • Value
        • Sleep Quality
        • Service
      2  Thank TravelbugOklahoma
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 25 October 2020

      We booked our holidays with THE FIRST
      Due to Covid and increase of cases in Liguria, we were required to cancel.
      Before booking, Enrico told that the booking was cancellable 14 days prior to departure. We called 15 days before departure, and they told us to send a WhatsApp. Thereafter, they confirmed taking care of our demand.
      Nothing has been done. And now, they deny us our refund.

      Date of stay: October 2020
        • Value
        • Location
        • Service
      3  Thank Merenamon
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Francesco Migliore, Proprietario at The First - Il Sogno di Manarola, responded to this reviewResponded 23 November 2020

      Dear Merenamon
      Thank you for your review but we need to clarify that you didn't cancel your reservation or send an email asking to cancel it because you were waiting for any change in the Cover situation. Please note that the cancellation policy and how to cancel a reservation were clearly described in your confirmation and we never told you or other guests to send messages via Whatsapp to cancel a reservation
      We understand you are frustrated but you were aware of the Code situation when you booked your room and Booking.com informed you that if you cancel after the cancellation free period you have to pay the no show fee
      Kind Regards
      Enrico
      Reservation department

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 August 2020 via mobile

      I made a reservation on the hotel website on the 3 of August for two rooms on the 13 of August for one night paying almost 500 euros per night per room. The reservation were for the parents of my wife. On the 10 I receive an email saying that the hotel was cancelling my reservation. When I called the hotel I speak two two different people maybe the director of the reception. I found the person to be rude and not accommodating. His explanation to the cancelling reason was related to the inability From their side to honor the reservation. that was it. At the beginning he tells me their system did a mistake and did overbooking so they did not have my room ( not very professional to find out 3 days before my arrival on my opinion , specially almost paying 500 euro per room). When I get a bit pissed during the conversation, He tried to put the fault on me saying I booked 3 times and it was my mistake. When I get even more mad for this reply he keep going saying i did not give them downpayment. The website did not ask me and if they called me to ask I would have given without any issue. still wonder how that can be when I did it on their website and in any case almost 8 days in advance( they could have called for confirmation). In any case, the final result is for me to find out on the 10 of August not to have rooms on the 13 of August in italy.

      I called the concierge of the hotel in Rome st Regis where I am now and he was able to find out an alternative accommodation in similar hotel. To be honest For a hotel like that did not expect such a low customer service . Careful all to book here as they cancel the reservation from one day to another . Regarding the customer service also low.

      Date of stay: August 2020
      3  Thank M_Travel_00
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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