We decided to catch an earlier bus than we needed to. We hadn't used this service before so we didn't know if there would be a lineup for the bus.
We arrived at the pick up location and were given no instructions by the staff member. The bus arrived and everyone put their luggage on the bus as did we. We then showed our voucher only to be told this wasn't the bus to our airport (I was unaware there was a second int. airport in Rome). I hurriedly grabbed our bags off before the bus left only to be chastised by the staff member for not asking. I then tried to get further information about the bus we needed to catch and was ignored. We weren't alone. A number of people were trying to get to Fuimicino airport as well but were as baffled as us. The staff member walked away and sat on some nearby stairs, staring off into oblivion.
It was some time later that another bus arrived but it took some time before we were told it was travelling to our airport.
Yes the tickets are cheap so if you're on a tight budget use this service but expect it to be a bumbling service.
The trip certainly wasn't 30 minutes as the instructions will lead you to believe. It was more like an hour so be warned if you are tight for time or running late, consider using the trains. It will cost more but you will get there on time.
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