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All reviewstermini stationbuffet breakfastthe hotel staffking bedexcellent locationstayed here for nightsjunior suitedecent sizehop on hoppastriesmini bartrevi fountainfew minutes walknice bathroomaround the cornerby footcentral location
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Reviewed 28 June 2018

We used our Best Western points and the six of us stayed for two nights in three rooms . The rooms were a little larger than most chain European hotels and the bathrooms were quite nice and large. We had king rooms on the sixth floor. We had to call about the A/C not getting below 72 degrees but that is just our thing. To most it would have been more than acceptable. The staff did respond as best they could by sending someone to the room to check on it twice. Thank goodness we've learned to travel with a small fan.

  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank ncmomofthree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded 3 July 2018

Dear ncmomofthree,

Thank you for choosing Best Western Plus Hotel Universo and for sharing your experience online.
We are pleased to know you appreciated your room and the hotel location!
Indeed, the strategic position well linked with public transport let everyone walk across the most beautiful attractions of the Eternal City.
Moreover, thank you for recognize the efforts of our Staff in trying to meet your needs.
We hope to welcoming you back soon!
With our warmest regards,

Roberta
Guest Relations
BW Plus Hotel Universo
Roscioli Hotels Group- Rome

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

Location is ok, near the Termini station. That was why we stayed there. The room was comfortable but very small. The breakfast is very poor. Cleaning could be better. The staff is attentive but not exceptional.

Stayed: June 2018, travelled as a couple
Thank Raquel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2018 via mobile

The hotel is in perfect location the room was very comfortable air conditioning was life saver would definitely stay again close to train station everything was in walking distance people were so friendly weather was amazing city is a site to see

Stayed: June 2018, travelled as a couple
Thank dymoDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded 22 June 2018

Dear dymoDublin,

Herewith we would like to thank you for taking the time to review Best Western Plus Hotel Universo here on TripAdvisor, and therefore for sharing your experience on line with this community.
It was flattering for us to read that you have been totally satisfied by your accomodation, by the Staff and by the hotel location!
The Management, together with all the employees, works to make every client's holiday a special one to remember.
We look forward to have you soon and again as our guest!
With our warmest regards,

Roberta
Guest Relations
BW Plus Hotel Universo
Roscioli Hotels Group - Roma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018

We stayed 4 night prior to our cruise. I have mixed reviews of this hotel, only because of my interaction with the front desk personnel. When we checked in it was very matter of fact, no smile, no welcome, no information, nothing, just here is your room key. We were in a family room with a king and two twin beds. The room was large compared to Europe standards. The room and bathroom were very nice. We had breakfast three mornings there because it was to be included in our stay. The breakfast was very nice and there was enough choices for everyone, both hot and cold items.

The hotel gives you a phone to use during your stay, it worked very well for us navigating the city. The hotel location is very close to Termini station which we used several times.

My only disappointment was the front deck staff both at check in and checkout. We were told by our travel agent that breakfast was included, the hotel staff said it wasn't. My travel agent called and had delta vacations confirm with the hotel that it was in fact included. When we checkout out they said again it was not included, when I told the person that delta confirmed directly with him, he said well I was wrong. After some discussion they decided to not charge us, but it was an unpleasant conversation.

Stayed: May 2018
2  Thank WJDMSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded 18 June 2018

Dear WJDMSP,

We really appreciate your sincere recognition for our services and for our structure.
We regret to learn that a lack of communication regarding the breakfast service has generated such a misunderstanding: kindly accept our apologies for not having managed the situation in order to avoid this unpleasant feeling.
We will evaluate with our Reception Staff what happened, especially about Reception's communication, which represent one of the elements we constantly focus our attention on, and for which we usually receive wide consent from our clientele.
Thank you very much for your precious suggestions!
We hope, that during your next visit in Rome, we can welcome you once again at our hotel, to prove that we are really passionate about guest service.
With our warmest regards,

Roberta
Guest Relations
BW Plus Hotel Universo
Roscioli Hotels Group - Roma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

I stayed her for three night at the start of June. The positive are :
- great location
- clean hotel
- friendly staff
- adequate breakfast

The negatives are the Hotel can be quite crowded with bus loads of tourists coming and going and there is only one lift which means you can often be left waiting for awhile. However overall a very enjoyable stay and I would definitely stay here again.

Stayed: June 2018, travelled as a couple
Thank Aishling B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Roscioli, Responsabile relazioni con la clientela at Best Western Plus Hotel Universo, responded to this reviewResponded 12 June 2018

Dear Aishling B,

Greetings from Best Western Plus Hotel Universo!
Thank you so much for taking the time to share your experience with us.
We were pleased to note your compliments on the overall services of the hotel, which we will not miss to share with our Team.
We would take this opportunity to inform you that our property has two big lifts but, as you have noticed, hosting an important number of tourists of every nationality everyday some inconvenience beyond our control might happen, unfortunately.
In the meantime, please be assured that we will make every effort to pay attention to more details, and thank you for your feedback!
It would be a pleasure to have the chance to serve you again in the future. Arrivederci!
With our warmest regards,

Roberta
Guest Relations
BW Plus Hotel Universo
Roscioli Hotels Group- Rome

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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