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“terrible experience”

Green Line Tours - Day Tours
Ranked #783 of 874 Tours in Rome
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Recommended length of visit: More than 3 hours
Reviewed 3 weeks ago

this company is for collecting money only ... unprofessional..rude guides in all tours.. fast always ..running behind him all times.. poor English.. very bad restaurants.. rome was amazing .. but green line tours was terrible !

Thank mr_mauriat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 - 24 of 1 905 reviews

Reviewed 3 weeks ago via mobile

A quick way to visit the Vatican. Had booked the tour via the hotel a week prior, but somehow we weren’t on the list, so they sent a van to pick us up last minute and get us to the bus. Friendly and knowledgeable tour guide, who unfortunately decided to allocate precious tour time to the “souvenir shop” at the end (30 mins of total 3 hours l)

Thank RAFI K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago via mobile

Booked a two hour night tour last night of the city highlights and was extremely disappointed. The tour was meant to start at eight o’clock, but didn’t get started until about a quarter past eight. We had been sitting on the bus since seven thirty. Was whisked around the city at high speed , stopping twice. The first at Trevi fountain for about twenty minutes and the second at Novone for the same time. This is where the “tour” stopped. So basically forty minutes of stoppage time and the rest racing across town. I would not recommend this tour to anyone , infact any tour made by green line. A total waste of money.

Thank Mals26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GreenLineTours S, Front Office Manager at Green Line Tours - Day Tours, responded to this reviewResponded 3 weeks ago


I would like to thank you really much for having chosen our Tour and your detailed feedback.
We’re disheartened to hear that your experience did not live up to our reputation. We do appreciate the positive feedback, as well the negative ones, it does make us to improve our services and quality standards. We are sorry to hear your disappointment and we apologize for any issues and misunderstanding you encountered.
We hope you asked our staff members more info about the tour, what about reported on our brochures and other channels, it works onboard.
We hope you’ll renew your confidence in the future!
Regards,
Lavinia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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