You expect more from hotel of this caliber and price. I was disappointed by the service overall.
The hotel is in a magnificent location on a quiet street; you could not ask for a better location. The rooms are luxurious in every aspect. The colors and textures are beautifullly melded. The wat the TV is presented as an art work tels you how the esthetics are to be like.
Again for a hotel,of this level and price point you expect things to work to have a peaceful room and have great service. This is where they failed. The problem was that the TV did not work and they never got,it to work despite the various statements that they would get it working immediately. If you get a room near the elevator immediately ask to be moved as the mechanical sounds are dreadful. That is poor design to have a room that close to an elevator. The breakfast layout was nice and fresh. The staff was difficult to find after our first breakfast. We only received their signature water/tea the first day and had to hunt someone down for coffee and anything else after day 1.
There are better hotels to stay at that may not have the address but offer the service customers deserve.More