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Certificate of Excellence
  • Free Wifi
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Reviews (458)
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All reviewsbreakfast roomcrusty breadtwo twins pushed togethertop floorwithin walking distancewriting deskroom was cleaned dailyoutdoor terracenice hotelstay there againexcellent locationstayed two nightsmetro stationthe hotel receptionreception staff arebusy streetitalian hotels
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5 - 10 of 458 reviews
Reviewed 30 November 2017

My wife and I styed here three nights out of season in an executive room. The hotel is an old building and well furnished, immaculately clean and comfortable. Although on a busy road it is quiet for a city centre. All central city locations are within walking distance..The Stationne Maritima railway station is less than 10 minute walk and there is a relatively cheap and quick shuttle bus from there to the airport.t Breakfast is ok, predominantly cold (picture above is misleading). Reception staff are friendly, professional and helpful - speak good English. We were very happy with this hotel..

Room Tip: Room 203 has a balcony
  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank serendipityagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM-Hotel_Turchini, Responsabile reception at Palazzo Turchini, responded to this reviewResponded 1 December 2017

Dear guest,
it was our pleasure to host you during your recent stay and we are even more thrilled that your experience with us was worthy of this perfect score.
We would love to see you again and hope that you will hurry back to visit us soon!
Warm regards.

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Reviewed 29 October 2017 via mobile

Palazzo Turchini is a nice hotel in a great location! Right by Metro station in the historical center about 10 mins from the port. Room was spacious and clean. Breakfast has extensive variety and outdoor terrace. Staff was polite and helpful. Highly recommend.

Stayed: October 2017, travelled with family
Thank China516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM-Hotel_Turchini, Responsabile reception at Palazzo Turchini, responded to this reviewResponded 31 October 2017

Dear guest,
thank you for your kind appreciation and for taking the time to share your feedback with other readers about your experience at Palazzo Turchini.
I have shared your comments with my staff, it was our pleasure to host you during your recent stay and we are delighted to know that your experience with us was worthy of this perfect score.
We would love to see you again soon!
Warm regards.

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Reviewed 9 October 2017 via mobile

Stayed here for 3 nights. Lovely hotel with a perfect location. Clean room and bathroom facilities. Staff very friendly and helpful. Plenty of choice at breakfast time with rooftop outdoor tables available as well as indoor. Would definitely recommend.

Stayed: October 2017, travelled with friends
Thank KatieMey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM-Hotel_Turchini, Responsabile reception at Palazzo Turchini, responded to this reviewResponded 10 October 2017

Dear Katie,
I am happy to see that you enjoyed our incredibly central downtown location, it is a pleasure to receive you kind words and praise regarding our staff and clean rooms.
We do our best to ensure that we provide a service which can make our guests feel relaxed during their stay. I am also glad to hear that you would be willing to choose our hotel again and I hope you enjoyed the city of Naples as much as your stay at Palazzo Turchini!
Kind regards.


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Reviewed 8 October 2017

We stayed here in April for 5 nights for our mini-honeymoon.
To be honest we were disappointed and this hotel is not a 4 star.
When we arrived the guy on reception wasn't very friendly and seemed very disinterested.
The room was an ok size but the double bed was 2 single beds pushed together. I know hotels do this sometimes but they were not connected in anyway and very easily moved apart. If you rolled over in the night and were towards the middle you were at risk of falling through the gap as the beds moved apart. Not ideal on honeymoon!!!
There was no price list for the mini bar which didn't encourage us to have any of the items because we had no idea how much we were going to be charged.
Breakfast was ok, but nothing special.
Some of the other staff on reception were friendlier than the first guy when we asked for information.
The best thing was probably the location. Was easy to explore Naples and some great Restaurants nearby. But I am sure there are nicer places to stay in Naples.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Mandyw30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM-Hotel_Turchini, Responsabile reception at Palazzo Turchini, responded to this reviewResponded 9 October 2017

Dear guest,
thank you for taking the time to share your experience with others regarding you stay here at Palazzo Turchini. I am very sorry that we did not meet your expectations, and consequently you did not enjoy your stay with us.
Guest service is of utmost top priority and I was very disappointed to hear your less than satisfactory interaction with the front desk. I am happy to hear though that the other staff on reception were friendlier than the first employee and that our location suited your travelling needs.
I hope that we have the chance to welcome you back again.
Warm regards.

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Reviewed 5 October 2017

Stayed during a trip in September. Hotel was nice, clean and in a great location. Stayed for 3 nights, breakfast was great, room was clean and all staff were lovely, especially the reception staff who were extremely friendly and helpful. Would absolutely stay again and think its a great base for a trip to a great City.

  • Stayed: September 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank aal620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM-Hotel_Turchini, Responsabile reception at Palazzo Turchini, responded to this reviewResponded 6 October 2017

Dear guest,
thank you so much for having such a good and specific review, it means a lot to us!
We are delighted to read you had a fantastic time and enjoyed every aspect of your stay.
We are also happy to learn that you had such a good experience with us and we are pleased to say that we have a very dedicated team on high levels of service.
Our whole purpose is to make guests feel the way you did, so we really appreciate that you shared your comments with us and the rest of the world.
We will look forward to seeing you on your next holiday to Naples!
Best regards.

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