When booking online, we specifically selected a room with a view, described as “luxury accommodation featuring views of the harbour, Gulf of Naples, and Mt. Vesuvius" for the last nights of our honeymoon. We paid extra for the view. We could have stayed anywhere in Naples, but specifically selected this hotel for the harbor views.
Please see attached photo for the “view” from our room. Second floor above a loud six-lane highway, extremely dirty window, view of an industrial shipping complex. No harbor, no gulf, no Mt. Vesuvius.
The worst part was that when we pointed this out to the concierge, they were hardly apologetic. They did not offer an upgrade or anything to compensate. They claimed no other rooms were available, although the hotel was showing availability online. They would not even refund us the difference between the rate we paid and the standard rate. To sell a room with a view and then not provide it, and not provide a refund, is a straight up scam.
On the second day of our stay, I inquired again about switching rooms and was reprimanded for not being in the room to receive their phone call about it.
Never in my life have I been treated so rudely by hotel staff.
In fact, we were in the room during the time they claimed to have called (they did not call); and even if they did attempt to call, they did not leave a message or attempt to contact us by mobile phone or email. No apology, just incredibly rude service.