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Reviewed 7 August 2018

When booking online, we specifically selected a room with a view, described as “luxury accommodation featuring views of the harbour, Gulf of Naples, and Mt. Vesuvius" for the last nights of our honeymoon. We paid extra for the view. We could have stayed anywhere in Naples, but specifically selected this hotel for the harbor views.

Please see attached photo for the “view” from our room. Second floor above a loud six-lane highway, extremely dirty window, view of an industrial shipping complex. No harbor, no gulf, no Mt. Vesuvius.

The worst part was that when we pointed this out to the concierge, they were hardly apologetic. They did not offer an upgrade or anything to compensate. They claimed no other rooms were available, although the hotel was showing availability online. They would not even refund us the difference between the rate we paid and the standard rate. To sell a room with a view and then not provide it, and not provide a refund, is a straight up scam.

On the second day of our stay, I inquired again about switching rooms and was reprimanded for not being in the room to receive their phone call about it.

Never in my life have I been treated so rudely by hotel staff.

In fact, we were in the room during the time they claimed to have called (they did not call); and even if they did attempt to call, they did not leave a message or attempt to contact us by mobile phone or email. No apology, just incredibly rude service.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Alexandra_M_NYC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManager_Romeo, Direttore generale at ROMEO Napoli, responded to this reviewResponded 8 August 2018

Dear Alexandra_M_NYC,
Thank you very much for taking the time to share your feedback regarding your recent stay with us.
We were most concerned to hear that you were disappointed with your room and we were writing to express our apologies for any discomfort caused. This certainly does not reflect the standards for in which we pride ourselves on here at Romeo hotel. Please be aware that we have discussed your comments with the appropriate heads of department to avoid situations such as these from arising in the future.
Even if during your stay we could not meet your expectations, we hope to welcome you again and have the chance to show that we normally serve a high level of service.
Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

We stayed here for 3 nights and loved every minute. Good location for the promenade, the egg castle and the train station. The staff were very friendly and polite, spoke excellent English and were only too happy to help with any request.
The decor in the communal areas was modern and sleek, the beds are very comfortable, there is a rooftop pool and a choice of restaurants.
The view of Mount Vesuvius from the pool terrace and restaurant is a beautiful backdrop for drinks, breakfast or lunch.
I read an earlier review where a Gentleman complained that the view wasn’t good because of the Port. Whilst the Port is certainly not attractive, it’s not really something the hotel can do a lot about. The view from the higher floors almost blocks out the port and provides a beautiful view of the mountain. This is a very nice hotel and ticks all the boxes of what you want from a city break.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank SiBarry81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManager_Romeo, Direttore generale at ROMEO Napoli, responded to this reviewResponded 7 August 2018

Dear Simon B,
GRAZIE for your lovely feedback, we really much appreciate it.
We are delighted to learn that every single moment and detail during your stay was perfect. The satisfaction of our guests is our very first concern. We will share your beautiful words with all the Romeo hotel family.
Needless to say that we do look forward to welcoming you back for another Romeo experience!

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Reviewed 4 August 2018

SLH and 5 start hotel - this must be a printing error. It might be so that the 5 start was valid 15 years ago, but not today. The overall design was old fashioned and in general worn out. The see view room was over a unclean parking place and a lot of rusty boat containers with a glimpse of see view. The "good thing" was that the windows were dirty so you did not really have to the the poor seaview.

However, wery good beds/room AC and sleeping quality and the staff was really good and helpfull.

Date of stay: July 2018
1  Thank 390lars
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManager_Romeo, Direttore generale at ROMEO Napoli, responded to this reviewResponded 6 August 2018

Dear 390lars,
thank you for sharing your review with the TripAdvisor community. We appreciate your words about the comfort of our rooms and the professionalism of our staff. But we are displeased to read your comments about the décor ant the central location of the Romeo hotel, which represent our key selling points.
We hope to welcome you again at the hotel. Best regards.

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Reviewed 2 August 2018

We had an excellent time. The staff was very accommodating and helpful.
The location was perfect for our needs and allowed us access to the ferry to and from Capri.
We will return again as business will bring us back.
When in Naples, that's our home!

Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Experience785234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManager_Romeo, Direttore generale at ROMEO Napoli, responded to this reviewResponded 3 August 2018

Dear Guest,
thank you for sharing your review with the online community. We are glad to hear that you loved your stay at Romeo hotel and happy to have exceeded your expectations. We look forward to welcoming you back soon at our property, your second home in Naples. Best regards.

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Reviewed 2 August 2018

Very Hipster vibe. Lobby, staff and first impressions were perfect. Our rooms were EXTREMELY spacious, clean, and very comfortable. Our room included a nice oversized tub which was so nice after two weeks of European travel and being on a riverboat for 7 days. The spa treatment/ massage was one of the best I've ever had anywhere. The spa was so unique and beautiful and offered many pools and steam options. very serene, even down to the beautiful music.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank deb0raap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManager_Romeo, Direttore generale at ROMEO Napoli, responded to this reviewResponded 3 August 2018

Dear deb0raap,
Thank you for sharing your experience on Tripadvisor. Great to hear we truly made your stay a memorable one and spoiled you a bit too! It gives us a great sense of satisfaction after hearing feedback like yours. We look forward to welcoming you back soon. Best regards.

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