My son and his Family, returned to this hotel after having stayed here 4 years ago and if anything....... in general the hotel and it's services have deteriorated considerably!
They stayed for 2 nights in a family-room, that is very dated and in a desperate need of basic attention; with the type of furnishing found in an average 3* hotel in the early 70th and not terrible clean either, (especially the bath-room).
We stopped for a light Lunch in the Restaurant on the day of arrival; where we had a very good cold meats and cheese platter with fresh salads and fries for the children.
The Restaurant Manager- Andrea, was very helpful and with a genuine friendly approach, but the rest of staff that we came in contact, were indifferent at best!!!
Having recently retired, after spending just over 50 years working in the Catering Industry, (in a number of European countries), and travelling a lot around the world, my suggestion to the owners is: you need to invest not only in the basic fabrics of the hotel, but also in the basic training of your staff! In my opinion, most of them, lack the basic understanding of what is "Customer Service" in a service Industry!More
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