The hotel was well located in the new part of the city but also had easy access to the old city. The rooms were big, clean and well laid out. The staff were very help with directions etc. A thoroghly enjoyable experience.More
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The hotel was well located in the new part of the city but also had easy access to the old city. The rooms were big, clean and well laid out. The staff were very help with directions etc. A thoroghly enjoyable experience.MoreShow less
Dear LainieAndJane, we are very happy to know that you have enjoyed a pleasant experience in Valencia, and that you have enjoyed our privileged location in the new area of the city and easy access to the center.
On behalf of our Housekeeping team, we appreciate that you have valued the cleanliness of our facilities and the size and layout of our rooms. Also, from our reception staff, for having highlighted their indications.
We hope to welcome you once again among us on your next visit to our city.
Stayed for 8 nights as base for exploring Valancia and immediate area.
Booked a room on 10th floor which had large balcony with 2 x loungers and table and 2 chairs. Overall room was a good size, comfortable bed and well maintained. Only gripe was that there was no general information folder in the room - No TV guide to help you through the 70+ channels. Only English speaking channels were CNN, Russia Today and some obscure channel. Other countries appeared to be well catered for.
The first night a maid called by with a welcome present -small bottle of water and some naff candy !
Our biggest mistake was to book on a half board basis. Breakfast was ok but bearing in mind the fantastic produce of the area- can be evidenced in the Central Market- the fresh fruit was of poor quality and poorly presented. Small oranges sliced up, they couldn't be bothered to remove the pineapple core. Would expect better from a 4* hotel.
After the first few evenings it became a chore to find something from the menu, same menu over 8 days.Again quality of produce did not reflect what is available locally, can only assume chef has a tight budget.
Most nights there were only 10-12 people in the restaurant with hundreds of residents choosing to go elsewhere for a meal. Restaurant opened at 8.30 pm, although on a number of evenings large touring parties were catered for from 7.00 pm ,on large tables. Appreciate that this reflects local eating time,but when you have made an early start it would be nice to have an earlier option.
Thanks to the efforts of a couple of great members of staff we were able to compromise for a few nights. Raul in the small bar,usually empty, mentioned the kitchen opened at 8.00 pm and we were welcome to order and eat in the bar from this time.
The other helpful member of staff, waiter Enrique, sensed we were becoming bored with the same menu and on the last evening arranged for the Chef to offer a couple of alternatives.
The wine list consists of poor quality wine mostly priced at 10 Euro.
It would appear that the hotel is not interested in attracting more dinners, surely by using the great ingredients available they could increase trade considerably.
In summary, hotel is well located between Port and City, served by excellent bus service. Rooms are good, however, if you are stopping for more than 3 days would suggest you give the half board option a miss.
Dear MenorcaMike, first of all, we want to thank you for choosing us as your place of accommodation in Valencia, and also, that you have dedicated a few minutes of your time in sharing your opinion after your stay with us with the tripadvisor readers.
Second, to convey our happiness to check, that you liked our wonderful room located on the 10th floor with terrace, hammocks, table and chairs.
Thank you for sharing your opinion about our breakfast buffet and half board. Inform you that we have transmitted it to our F & B team so that you can review it.
We hope to have the opportunity to meet you again between us on your next visit to our city.
We stayed here for 5 nights and enjoyed our stay. As title suggests we thought the location was perfect , not too far from the old part of the city and equally not far from the port area and the beach. The immediate area is very modern with lots of good restaurants and bars with an upmarket shopping centre more or less across the road. We hired bikes one day and used the fantastic cycle routes throughout this wonderful city. Bike hire was close to the hotel. The hotel itself is a modern building with nice comfortable rooms and we had no complaints there whatsoever. We booked through the hotel's website and were provided with a 10 euro spend per day. Ok not a lot but it went towards a drink at the end of a day in the city. Only thing is we had to ask for it and then provide evidence that we had been given this deal. I would have thought it would have automatically flagged up on their system when we checked in. Funny thing was when we checked out the receptionist had to use a calculator to work out how much we had spent less the 50 euros (5 nights). After busily tapping away at her calculator she stated we owed then 80 cents !! All that work for that. That being said the hotel stay was very good. Four stars due to issue with the 10 euro spend per day.
Dear John181, first of all, we want to thank you for choosing us as your place of accommodation in Valencia, and especially, that you have dedicated a few minutes of your time to share your opinion with the readers of tripadvisor.
Secondly, we would like to transmit our happiness to you when you have enjoyed a 5-night stay with us, and that we have reached your expectations both with our facilities and services, and with our privileged location in the new area of the city and the wide leisure area next to the hotel.
We regret what happened with the calculation of the discount vouchers of 10€ per night. Do not hesitate, we consider your opinion.
We hope to have the opportunity to welcome you back among us on your next visit to our city.
Every thing was good as expected, good breakfast,good location,staff were very good,room was always clean and tidy,no complaints,very enjoyable stay, will be staying here next time we visit valencia,nothing more to add
Dear 21peter2018, we are happy to know that we have reached your expectations both with our facilities and with our services.
It will be a real pleasure, to welcome you again between us on your next visit to Valencia.
The room was clean and spacious. The bed was comfortable. The staff, helpful and friendly. Small bar area, but that's OK. Breakfast was good and plentiful with American and European choices. Good location, close to restaurants and shopping. All in all, a nice stay.
Dear Geo G, we are happy to know that our hotel has seemed good, comfortable and clean and, in particular, that you have felt well cared for by all the staff and that we have reached your expectations with our careful and pampered breakfast prepared every day with all the Honey of our kitchen team.
We hope to see you again between us on your next visit to Valencia.
3,5. The hotel is very nice located, near to the park and in between the sea side and the old town. When you rent a bike you can see the whole city. The service in the hotel is good, although they forgot to clean the room one day (after mentioning, they immediately took action). The pool is nice. The rooms are standard and it is a bit of a massive hotel. For the rest everything is nice.
Dear Marnix Marjolein, we are glad to know that you have enjoyed a pleasant stay with us and that you have felt well taken care of by the whole team. Likewise, we have reached your expectations with our privileged location between the sea and the center of the city.
On behalf of our Housekeeping team, we apologize for our sincerest apologies for the human failure that you indicate.
We hope to receive you once again among us in the next visit to Valencia.