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“Great location and terrace”
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Very good
2 reviews
Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Valencia, Province of Valencia, Valencian Country

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
Steve N
Warsaw, Poland
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fabulous Owners & Location - some very disappointing detail”
Reviewed 16 September 2017 for a stay in September 2017

I would love to be able to unreservedly recommend this flat - but struggle a little. Irina and Jorge - the owners - are nothing other than lovely and extremely helpful and I could not thank them enough. The location is really OK and just 10-15 mins walk into the centre of the Old Town and the metro has several stops just minutes away. The roof terrace is brilliant for sunbathing, morning coffee and meals outside - though it can be a little windy. However on the downside there are a few things that become highly irritating after a few days. There is no WIFI - and I can understand some people want to be away from the world - however despite Jorge's assurance that the local cafes have WIFI service I can assure you it is dreadful and beyond slow. I needed to download a couple of large files and NONE of the cafes we tried were up to it. The only place with a superb WIFI service was the Opera House (well worth a visit) - we must have tried more than 15 places with no WIFI success. The second big problem is the internal power supply. It constantly trips out and has to be reset at the fusebox. If the water heater is on even using one ring on the cooker causes it to throw the breaker. If you try to use the oven AND one ring on top it switches off. After a couple of days it was infuriating. Third - and a huge problem - THERE IS NO BLOODY KETTLE!!!! We had to constantly boil water in the only pan in the flat which was large with two handles which usually meant trying to pour it into mugs to make tea/coffee resulted in half the water being poured on the kitchen surface. It was so bad I wanted to buy a kettle and leave it in the flat but the boss (wife) wouldn't let me!!! Jorge & Irina - BUY A BLOODY KETTLE PLEASE. A few other things would have helped which sound like such small detail but would be easy to resolve. There is an iron but no ironing board, there is only one pan for cooking (though several frying pans one of which was inside the oven full of a suspicious looking substance which we left alone all week!!!), several plug sockets were loose (there is even an instruction in the guidelines & rules on the wall saying hold the pluck socket in whilst pulling out a plug!!!) and - small though it sounds - there is no bread knife. All these things are so easy to put right with little cost which would make the flat so appealing. I'm sorry to say that unless these small details are addressed we will not be going back there despite the huge positives the place has.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Sep 2017
Thanks for your review Steve. We are very glad that you loved penthouse, terraces and location as they have a very nice review from you. I am sorry to read that there were few details that made your stay was not perfect. Fortunately these small details that you mention were easy to solve and we have already solved them in order future guests will be even more comfortable during their stay as we understand that penthouse, terraces and location are great but small details are also very important. If we would have known we would have solved them immediately to make your stay perfect, but maybe it was our mistake because we did not contact you during your stay to ask you about how was everything, but we didn´t want to disturb you. As mentioned we have solved everything as for us the most important is that guests feel at home when come for holidays to our penthouse and that have a fantastic and perfect stay. Kind Regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nickdevon...
Leicester, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location and terrace”
Reviewed 7 June 2017 for a stay in May 2017
2
people found this review helpful

Good value for money in a residential location, 10 minutes walk to the Old Town, surrounded by great bars and restaurants

The terrace is fantastic, sunny all day and with panoramic rooftop views.

The owner was very responsive to email queries and met us on arrival and departure

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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