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Robert D
State College, Pennsylvania

Mostly good but...

4.0 of 5 bubblesReviewed 21 Jun 2024
I'll start with the positives- the proximity to the train station is a huge plus if you are arriving by train. The very best part of the hotel is the restaurant! The food is excellent and innovative while the staff are amazing! It's rare to have hotel food this good. The rooms are very clean and good sized. Now the less than positive: The front desk staff seem indifferent and bored, quite the contrast to the hotels in Valencia we stayed at (Helen Berger, Westin). They could definitely kick it up a notch to make guest feel welcome rather than an inconvenience. The location by the train station is good, but the neighborhood for restaurants isn't the best. My biggest complaint is battling the room thermostat that seemed to always return to a very warm temperature in the night that makes sleeping difficult.
Date of stay: June 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel LUZ, Guest Services / Front Office at Hotel Luz Castellon, responded to this review
Responded 10 Jul 2024
Thank you very much for your comment Robert, we are glad that overall your stay with us was satisfactory, and we greatly appreciate your appreciation of our restaurant, as it gives us our added value.

We are sorry to hear that your experience with the reception staff was not satisfactory. We appreciate your comments, as we work daily to improve and want all our guests to feel welcome and valued from the very first moment.

Regarding the problem with the thermostat, we are very sorry for the inconvenience this caused you. For any incidence, you can comment it to our reception department, who will check the problem as soon as possible or they will change your room without any problem.

We appreciate your feedback about the restaurant area and we will take your comments into account to improve the experience of our guests.

We hope to have the opportunity to welcome you back and offer you an even better stay.

Sincerely,
Jennifer Mascarós | Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (505)
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All reviews modern hotel one night would stay here again secure garage parking minutes walking rooms are large good size luz castellon centre tv kitchenette elevator match valencia euro
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1 - 6 of 505 reviews
Reviewed 25 August 2023

We stumbled upon this hotel which is located across the road from the train station. It is centrally located with restaurants and shops in walking distance. We will definitely book to stay there again

Date of stay: August 2023
Trip type: Travelled solo
Thank Higher L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel LUZ, Guest Services / Front Office at Hotel Luz Castellon, responded to this reviewResponded 30 August 2023

We are glad to hear that your stay with us was satisfactory. Thank you very much for your review. We hope to be able to accommodate you again in the near future.
Yours sincerely,
Jennifer Mascarós | Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2023

Some 15 minutes walking time to the center of Castellon. Hotel is modern, rooms are large. Reception staff somehow bored, not really interacting with the guests. Restaurant was ok for breakfast, but a dissapointment for dinner. Very harsh and impolite service staff.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Reto1961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 January 2023 via mobile

My family and I stayed in Hotel Luz for one night on New Years eve 2022. We actually live in Castellon but just wanted a quieter night away from the noise of the late night celebrations.
Upon arrival we bumped into the departing Valencia football team where my daughter was fortunate enough to obtain a few selfies with many of the players. The fact that all teams from around Europe stay here when they have a match against Villarreal is an endorsement in itself.
We were greeted at reception by Renata who was very polite, professional and friendly and asked if we could have a quiet room. She informed us that this was no problem and so we checked in.
Our room was much bigger than we expected with a spacious living area with sofa bed, a kitchenette, dining area and good sized smart TV. The bedroom was also very spacious with its own TV also. The bathroom was very big with double sinks and a full size bath with shower.
One great point is that the room was spotlessly clean so credit to the cleaning staff for an excellent job.
As for the quiet room? Well, for all the time we spent in the room we didn't hear a single sound from inside or outside of the hotel. It was absolutely bliss.
We didn't use the dining facilities so are unable to comment on this.
Our stay at Hotel Luz was perfect and I cannot recommend this hotel highly enough.

Date of stay: December 2022
Trip type: Travelled with family
1  Thank 256spencers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 October 2022

Very good hotel. Staff brilliant. Especially the kitchen and waiting staff who delivered room service. Restaurant didn’t open till 8pm nor did room service, but had an adequate meal at 8pm.

Breakfast again very good and delivered promptly.

Room, bed and bathroom a good size and comfortable. Parking garage safe with an elevator to reception.

Would definitely stay again if in the area.

Date of stay: October 2022
    • Value
    • Cleanliness
    • Service
1  Thank MazSolihull
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel LUZ, Atención al cliente/recepción at Hotel Luz Castellon, responded to this reviewResponded 26 October 2022

Dear MazSolihull,

It is a great pleasure for the whole team at our Hotel, to know that your expectations have been fulfilled. Furthermore, this motivates us to keep on making an effort to improve and reach all our clients' needs for all of you to feel satisfied. With all our best wishes,

Hotel Luz Castellón.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2022

Comfortable and modern hotel, with great rooms
Spacious bathroom with shower gel, toothbrush kit, shaving kit etc
Great air conditioning
Private and secure Garage parking under the hotel for a fee
Bar and restaurant on site.
Wonderful buffet breakfast.
Very fast laundry service.
2 min walk to the city tram that takes you into town/ beach for 1.05 euro.
Lots of bars and restaurants close by, we found a great Tapas bar called Tasca Dairo about a 7 minute walk away.
You can cancel your daily room cleaning and get money off from bar / restaurant purchases.
Would stay here again.

Room tip: rooms at the rear of the hotel are quieter.
Date of stay: September 2022
    • Location
    • Cleanliness
    • Service
Thank louise b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel LUZ, Atención al cliente/recepción at Hotel Luz Castellon, responded to this reviewResponded 26 October 2022

Dear Louise,

Delighted you loved your stay with us. It was a pleasure looking after you and I hope to see you back again soon.

Hotel Luz Castellón.

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